6 RPA Interview Questions (With Sample Answers And Tips)
By Indeed Editorial Team
Published 25 September 2022
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Robotic process automation (RPA) is a form of business process automation where the software performs repetitive, high-volume tasks across applications. Using RPA can improve the accuracy and efficiency of business processes. If you are interviewing for an RPA developer position or a similar role, learning about frequently asked questions and knowing how to answer them can help you during your interview preparation. In this article, we share various RPA interview questions and their sample answers and provide additional tips to help you prepare for your interview.
6 RPA Interview Questions With Sample Answers
RPA interview questions include a mix of general and technical questions that help interviewers assess if you are a suitable candidate for the role. Interviewers use these questions to assess your understanding of concepts, professional background and experience. Here are some examples of responses you can use as a guide:
1. What do you understand by robotic process automation?
This question assesses your basic understanding of RPA. Explain what RPA is and provide some examples for the same.
Example: "Robotic process automation is the process of developing and deploying software that mimics the way humans interact with software to perform large-volume, repetitive tasks. Businesses use RPA to automate digital tasks and processes that are repetitive, time-consuming and prone to human error. They integrate RPA tools with their software to automate routine tasks. Various industries, including health care, insurance, finance and retail, use RPA extensively.
For example, financial institutions can leverage RPA to ease the process of customer onboarding, auditing, fraud detection, forecasting and automating invoice processing. Using RPA helps businesses optimise their processes, reduce operational costs and save time."
2. Can you describe the life cycle of RPA?
Interviewers may ask this question to assess your understanding of the RPA life cycle, starting from requirement analysis until deployment. State the stages in brief in your answer.
Example: "There are five stages in an RPA life cycle. The first stage is the discovery phase, where the team analyses a client's requirements to check if they can automate the process or not. The next stage is the solution design phase, where the process architect details the implementation steps and decides the timeline, budget and resources required for the process. In the third stage, the development team creates an automation workflow using RPA software and integrates it with the client's systems.
The fourth stage is the user acceptance testing phase, where the testing team performs rigorous testing on automation workflow to ensure there are no bugs or errors that can halt the client processes. In the fifth stage, which is the deployment and maintenance phase, the release and deployment team deploys the bot in the production environment or integrates it with the client's processes. If there are issues in the system, the development and testing team rework on the bot to correct the errors. The team may also require performing periodic maintenance when client systems undergo major upgrades."
3. List the components of an RPA.
Interviewers may ask this question to assess your knowledge of the components of an RPA and their functionalities. List the various components of an RPA and provide brief descriptions for each of them.
Example: "RPA consists of components such as a recorder, development studio, plugin or extension, bot runner and control centre. You can use the recorder to record a set of tasks that you want to automate using a bot. The robots capture the object properties along with their active elements and repeat the same sequence of steps as recorded. The development studio allows you to add additional logic to the workflow to create an end-to-end automation system. It provides features such as an interactive GUI, logging and exception handling, OCR capabilities, drag-and-drop templates and search options.
You can use plug-ins or extensions for development and execution activities. Plug-ins perform tasks such as data extraction and data manipulation, which can reduce development time and error rate. Bot runners are machines that run the developed bots. They provide the execution status in the form of logs, pass or fail values and other operational details, to the control room. The control room is a web-based application that controls the functioning of the software bots. Among its features are centralised user management, automated deployment, source control and dashboards."
4. What steps would you take to create an RPA bot?
This question examines your understanding of the steps to build a simple RPA bot. List the steps in sequence in your answer.
Example: "The first step in building an RPA bot is to record a task. RPA bots mimic these tasks and perform them according to a defined logic. Several RPA tools provide the record and playback option where you can perform a series of steps on your desktop and it converts these steps into an automated process. The second step is to complete the bot automation by adding additional logic, which helps achieve end-to-end automation. This includes tasks such as logging into application, opening other applications related to the task, fetching data from other sources, making API calls and logging off.
In the third step, test the bot and verify that it works as intended. It is also good practice to continually the test the bot during the development phase. You can use logs to check errors or exceptions. After thorough testing, an administrator can upload this bot onto the production environment and initiate the activities."
5. List the differences between TaskBot, MetaBot and IQBot.
The question determines your knowledge of various RPA bots and its features. In response to this question, describe the various RPA bots and explain the differences in their features.
Example: "The primary task of a TaskBot is to perform front-end automation. You can use TaskBot to automate repetitive, rule-based tasks on a structured data. Using this bot reduces human error, improves operational efficiency and saves costs. Pay-roll management, IT services and claims management are some examples of tasks that can benefit from TaskBot.
You can use a MetaBot to scale RPA across various business processes. These bots are resilient to changes or modifications in an application, which allows you to make minimal changes in the bot and apply it across all processes that use this bot. Using MetaBots can reduce downtime, improve operational efficiency and help scale to suit the increasing demands of a business. IQBots require integrating artificial intelligence with traditional RPA bots to enable cognitive capabilities, where the bots learn and improve themselves over a period. These bots require minimal human intervention to function."
6. How do you evaluate the success of an automation task? Give me an example.
Interviewers may ask this question to determine your understanding of various metrics used to evaluate the success of an automation task. List some metrics that you typically use to evaluate the success of an automation task. You can include an example in your answer.
Example: "Automation tasks add business value, enhance customer experience and save time spent on manual, repetitive tasks. Some primary metrics that I would use include calculating the time saved, number of risks mitigated, ease of automation, cost reduced and customer experience.
For example, in my previous job, I built an intelligent document digitisation tool for automating the reimbursement process. This tool extracted essential information such as name, designation, business unit, date of arrival and date of departure at the hotel and the accommodation cost from multiple file types such as PDFs, documents and images to verify and process reimbursement claims by employees in an organisation. Using this tool helped reduce manual effort by 20% which helped the HR team focus on other essential tasks."
Tips To Prepare For An RPA Interview
Here are some tips that can help you prepare for your next RPA interview:
Revise important concepts
Revising before an interview helps you identify areas of improvement. For an RPA interview, focus on important topics such as the advantages of using an RPA, real-world applications of RPA, its architecture and life-cycle, ways to build an RPA bot, its various components and some of its limitations. You may refer to flow diagrams when learning the RPA architecture and life cycle to understand the concepts better. After revising the key concepts, go through your past projects and detail your key tasks and implementation details.
Related: How To Prepare For A Job Interview
Learn the STAR technique
The STAR technique, where STAR stands for situation, task, action and result, can help you be prepared to handle real-time situations related to the job. This approach allows you to prove your experience and skills for the job by providing real-life examples. For example, in response to behavioural questions, you can share relevant details, your responsibilities, the steps you took and the situation's outcome. Sharing your experience helps hiring managers decide if you are suitable for the job.
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