41 Telesales Interview Questions (With Sample Answers)
By Indeed Editorial Team
Published 5 July 2022
The Indeed Editorial Team comprises a diverse and talented team of writers, researchers and subject matter experts equipped with Indeed's data and insights to deliver useful tips to help guide your career journey.
Hiring managers may ask a range of general and in-depth questions about skills, experience and background during a telesales job interview. The purpose of these questions is to assess the applicant's ability to sell products or services over the phone. By understanding the types of questions that you are likely to encounter during an interview for a telesales position, you can prepare well-thought-out answers and improve your chances of getting a job offer. In this article, we compile a list of frequently asked telesales interview questions and provide sample answers for some of them to help with your interview preparation.
General Telesales Interview Questions
You may get the following general telesales interview questions at the start of the interview:
What would you like us to know about you?
Why did you decide to work in telesales?
How did you hear about the position with us?
Why do you want to work with our company?
Do you think you are likely to be in telesales five years from now?
What type of work environment do you prefer?
What would you describe as your biggest career-related weakness?
What is your greatest strength?
How would your previous coworkers describe you?
Why do you think we can decide to hire you?
How do you keep yourself updated about the telesales industry?
What do you like about working in telesales?
Interview Questions About Background And Experience
Interviewers often ask the following questions about background and experience to determine if you would be a good fit for the available telesales position:
What did you study at college?
Which college courses did you find the most interesting?
What was your first job in the telesales field?
What were your exact job duties in your previous position?
What telesales job duties do you like the most?
How does your previous work experience qualify you for this role?
Can you tell us about the best sale you ever made to date?
What would you describe as your greatest career achievement?
What do you do when your sales are declining?
Can you tell us about your professional goals?
What skill sets can you bring to this role?
What skills are you likely to learn in this position?
In-Depth Telesales Interview Questions
After probing you about your background and work experience, the interviewer may assess your telesales skills by asking in-depth interview questions like the following:
In your opinion, what is the most important skill for telesales professionals?
What is your experience with using social media for making sales?
What do you do to make your telesales more successful?
In your experience, how effective is cold calling for telesales?
If we decide to hire you, would you be available to work during the scheduled hours?
How do you deal with rude customers?
What do you like the most about interacting with customers over the phone?
Suppose you had to sell me a mug, how would you do it?
How do you feel about calling customers repeatedly to make a sale?
What do you know about the products that our company sells?
In your opinion, what kind of changes are we likely to see in telesales in the next 10 years?
What do you do to identify gaps in your sales strategy?
Interview Questions With Sample Answers
You can refer to these interview questions and sample answers to prepare your own responses for your telesales job interview:
1. In your opinion, how can we make telesales more effective?
Interviewers often ask this question to test your understanding of the telesales industry and your ability to apply critical thinking to issues. Your response can show them that you have given serious thought to making telesales more efficient and effective. List some of your ideas and provide examples of specific improvements you made that led to successful sales.
Example: "In my opinion, we can make telesales more effective if we are clear about our objectives in making the phone calls. If I know what I want to achieve exactly, I am more motivated when I talk to prospective customers. I give due consideration to how the product or service I am selling can genuinely help them, and I am ready to answer any questions they might have.
From the customer's point of view, I feel that when they sense my enthusiasm over the phone, they are more inclined to listen to me and consider buying what I have to offer. So, in a nutshell, paying more attention to what the customer wants and trying to fulfil that can make telesales more effective."
2. How do you cope with rejection from customers?
In the telesales industry, rejection from customers is an everyday occurrence, and it is essential for salespeople to know how to handle it. When interviewers ask this question during an interview for a telesales position, they want to know if you can be professional in your approach to dealing with customer rejection. You can respond by giving an example of the time when a customer decided against buying the products or services you were selling and detailing your calm response to them.
Example: "Rejection is never easy, but it is part of the job and so I try not to take it too personally. I understand that people have their reasons for not wanting to buy something and it is not something I can control. I can only work on what I can control, such as calling people at the right time of the day, improving my sales pitch and making myself sound more persuasive. If one person is not interested, the next one could be and that motivates me to continue with my sales efforts."
3. If you had to mention one skill that all telesales representatives ought to have, what would it be?
The purpose of this interview question is to find out if you know which skills are crucial for successful telesales. If you know about them, you may likely have made an effort to acquire them and that would make you more suitable for the available position. To make an effective reply, consider the skills that the employer mentioned in the job description and mention the one skill that is the most applicable to you.
Example: "In my experience, resilience is one skill that all telesales representatives can benefit from developing. Of course, we need other skills, such as strong communication skills and good interpersonal skills, but there would not be much point to these without having resilience. It can be challenging to phone customers every day and make sales pitches. People are rude sometimes and rejections are common. It is easy to feel dejected. When you are resilient, however, you can shrug off the setbacks and look for newer opportunities. You can stay motivated, maintain a positive outlook and continue with the job."
4. Can you explain the difference between B2B and B2C and state how each of these impacts your sales process?
In the telesales position, it may be necessary for you to sell products and services directly to businesses or consumers. By understanding how B2B and B2C differ from each other, you can customise your sales pitch, presentation and strategies to match the requirements of your target market. When answering this interview question, briefly explain what B2B and B2C are and then discuss how each requires a different selling approach.
Example: "B2B stands for business-to-business commercial transactions and B2C refers to transactions that happen between businesses and consumers. They are vastly different from one another since businesses and consumers generally have separate concerns and experience different challenges. In my career so far, I have sold to both markets, and I have never taken a blanket approach in either case. I have been more successful in making telesales calls when I have taken the time to understand the unique needs of each of my prospects."
5. What is your mantra for managing and meeting sales quotas?
Telesales representatives generally have to fulfil the specific sales quotas that their organisation assigns to them. By asking this interview question, the interviewer wants to know about the steps you take to ensure you meet the quota. You can use the STAR (situation, task, action and result) technique to formulate your response and explain how you achieve your sales goals.
Example: "I have found planning ahead to be very effective in meeting my sales quota by the end of each month. My method is to map out the entire year first and then set monthly sales objectives. That helps me to stay consistent with engaging old prospects and prioritising my time to set up new opportunities with new buyers.
Once I know the prospect's goals, I try to create a sense of urgency around these to encourage them to make the purchase. For instance, I might let them know that they can get a better deal by finalising the purchase by a specific date."
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