10 Airline Cabin Crew Skills (With Tips To Improve Them)
A cabin crew is a group of attendants in an aircraft who ensure the passengers' safety, comfort and welfare while travelling. The typical responsibilities of a cabin crew attendant include greeting passengers, showing them their seats, serving meals and refreshments, demonstrating safety procedures and handling various emergencies. With the right skills and aptitude, there are a multitude of career opportunities available in the aviation and hospitality industry. In this article, we review the top ten airline cabin crew skills required to build a successful career.
Top 10 Airline Cabin Crew Skills
Possessing the essential airline cabin crew skills is important as this job entails ensuring public safety besides providing exemplary customer service. Here are the 10 skills integral to success in this profession:
1. Effective communication skills
Communication is a critical factor for maintaining security and safety in aviation. As cabin crew members, you may need to feel comfortable alerting passengers about safety procedures and communicating other helpful information clearly and effectively.
This requires fluent communication skills, including verbal and non-verbal communication, presentation skills and visual communication abilities. With these, you can successfully convey your instructions even during emergencies to ensure maximum safety and maintain peace and discipline inside the cabin. You may also require conveying any message from the pilots or co-pilots to the passengers. In addition, being an excellent communicator can help you give clear, understandable answers to passengers' questions and create a positive impression.
Related: How To Improve Communication Skills
2. Affability and friendliness
As a cabin crew attendant, you ensure the comfort of the travellers during the journey. Being friendly and approachable enables you to make the passengers feel comfortable during the trip. People often correlate the affability and friendliness of the cabin crew to the airline's service and prefer to fly with airlines that have exemplary customer service. To develop an approachable manner, you may focus on your people skills and try to be more empathetic.
3. Confident and assertive behaviour
Confidence and mindfulness are also important in aviation hospitality. Assertive behaviour allows you to think quickly and take control in critical situations. Some customers may respond positively to confident airline crew members. If you develop a confident and assertive manner, you can use your skills to ensure that passengers abide by the rules and standards of conduct while on the aircraft. In addition, your confidence may reassure them regarding your concern for their wellbeing, making them more likely to follow your directions.
It is important for cabin crew members to be hospitable towards passengers. Your hospitality skills can enable you to take care of them and efficiently resolve their queries or issues to make them feel comfortable throughout the journey. A hospitable cabin crew member can easily anticipate and understand passengers' requirements and promptly cater to them. It can be easier to develop a hospitable manner if you can socialise with people and can quickly adapt to any situation confidently.
5. Tact and diplomacy
Diplomacy is the ability to tackle things without damaging a relationship or the self-respect of other people. While working as a cabin crew attendant, you may come across difficult situations or dissatisfied passengers, where you require patience to resolve the problem quickly and logically.
For instance, if there is an argument between two passengers, you may be required to intervene and resolve the issue, understanding both sides and giving a rational solution. Being diplomatic is very important here, as it is important you speak with respect and ensure their agreement with your resolution. These skills can also help you maintain peace and order during the flight.
6. Ability to remain calm under pressure
As a part of a cabin crew, you may handle unexpected situations, such as sudden changes in plans, delays in landing or take-off or handling of sick crew members or passengers. During such crises, it is essential for you to remain calm to maintain control and order inside the cabin. This makes it necessary for you to familiarise yourself with relevant emergency protocols, learn first-aid and cardiopulmonary resuscitation (CPR) procedures and some basic skills like swimming to ensure safety during emergency landings or evacuations.
Teamwork is an integral part of being a cabin crew member, as it enables you to work efficiently with your colleagues to ensure catering to customer requirements quickly and effectively. This requires collaborative efforts and a helpful attitude to accomplish your job effectively. Working in a group can also enhance the overall customer service and help maximise the comfort of the passengers by quickly resolving their issues.
8. Physical fitness and agility
As a flight attendant, you may work outside of your native time zone and experience fatigue from long working hours. This profession requires maintaining professionalism at all times, especially during long-duration flights. It is essential to be physically fit and agile as a cabin crew member. You can work on boosting your immunity and strength with regular exercise, yoga and a clean and healthy diet.
9. Proficiency in multiple languages
Knowing more than one language can be an advantage for flight attendants. While English is a fundamental criterion for this job profile, you can also learn some of the local or regional languages for your benefit. It can help you interact with people more confidently and deliver better customer service as a cabin crew attendant. Knowing foreign languages can also increase your chances of being promoted to international flights in your career. Proficiency in more languages helps you have a more convincing resume and find better opportunities for professional growth.
10. Time and stress management
Fulfilling multiple responsibilities in an aircraft can sometimes cause stress, which makes a stress management strategy imperative. For instance, you can listen to music or read a book for five to ten minutes and rejuvenate yourself to work efficiently for the rest of the flight duration. You may approach different people and resolving every query for the entirety of your shift can require mental stamina as well.
As a cabin crew member, it is essential to have time management skills as well. Whether it is checking passports and flight tickets or providing in-flight refreshments, punctuality helps ensure the consumers have a positive experience. To develop time management skills, consider creating a daily schedule and streamlining your work accordingly.
Tips To Improve Airline Cabin Crew Skills
You can refer to the tips below to enhance your skills and succeed in this profession:
Develop customer service skills
One way to improve your cabin crew skills is to work with an experienced team at the workplace. You can interact with senior-level team members, observe their working styles and improve your own way of working. Consider taking a job in a customer service-centric industry, such as a receptionist at an organisation or as an in-store attendant, to develop your customer service skills.
Enrol in various courses to develop technical and non-technical skills
There are several courses in leadership, personality development and foreign languages that help build interpersonal skills to help you improve your portfolio as an airline cabin crew member. To learn more about managing passengers, you can join training sessions explicitly created for cabin crew members. Some airlines conduct such training programmes for freshers to enhance their skills and qualities as flight attendants.
Work on your active listening skills
Active listening is where you pay careful attention to understand the issues of passengers and resolve their problems as quickly as possible. To develop your active listening skills, try to interact more with people of different age groups. Try to listen patiently to the speaker and let them complete their thoughts before expressing your concern or resolution.
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