How To Write A Desktop Support Resume (With Example)

Updated 27 July 2023

The desktop support role is key in the information technology department of many organisations to help resolve computer and networking software, and hardware issues. If you want to apply for a desktop support position, you may benefit from creating a job-relevant resume. Knowing what information to include on this application document and how to format it correctly can help you impress hiring managers, and distinguish yourself from other candidates. In this article, we define a desktop support resume, outline eight steps for writing it and provide a template, and an example to guide you.

Please note that none of the companies, institutions or organisations mentioned in this article are associated with Indeed.

What Is A Desktop Support Resume?

A desktop support resume is a job application document demonstrating the skills, experience, qualifications and education that qualify you for the role. This professional introduction allows a hiring manager to learn about your technical skills, desktop support experience and collaborative abilities. It also provides your contact details, making it easy for the recruiter to contact you to arrange an interview or ask for clarification about the information you include on your document.

How To Write A Resume For A Desktop Support Position?

Here are eight steps you can follow when writing a desktop support resume:

1. Read the job description

Before drafting your resume, determine the qualification requirements for the role. Employers typically include information about the academic qualifications, professional certifications, experience and skills necessary for a position in the job description. You can also find the specific job functions of the role there. Some employers may also include information about the work environment, organisational culture and compensation. Reading the job description can help you evaluate your credentials and identify the most relevant ones. It may also allow you to create a targeted resume that presents you as an ideal fit for the role.

2. Choose a resume format

If you have extensive work experience and want to make it the focus of your resume, format the document using the reverse-chronological layout. This format requires listing your credentials from the most recent to the oldest. If you have little or no work experience, consider using the functional resume format. This layout emphasises your skills and achievements. Alternatively, you can use the combination format to highlight your work history and skills.

3. Write your name and contact details

Start your resume with your full name at the top. Use bold or larger fonts to make your name more visible and memorable. Next, list your phone number, professional email address and location. A formal email address typically comprises a combination of your names. It is advisable to use a private email address rather than one that a former or current employer to avoid ethical issues with the new company. You can also include links to your work-related social media accounts. This can give a hiring manager multiple ways to contact you for updates about your application.

4. Create a professional summary

A professional summary is two or three sentences summarising your resume that quickly shows hiring managers your most important skills, academic and professional qualifications, and experience. Use this section to highlight relevant previous job functions and relate them to specific skills from the job description. For example, if the role involves solving networking issues, you can mention your networking certification and write how you helped resolve internet connectivity issues at a former company. You can also include your ambitions for the role and mention the job title that interests you.

5. Include your work experience

In the experience section, outline the most relevant positions you held and your key job duties, and achievements. For each entry, include the job title, company name, employment dates and location. Describe your relevant work functions and accomplishments in three to five bullet points, starting each point with an active verb to make it more impactful. Also, remember to quantify your achievements.

For example, you can talk about the number of tickets you resolved per week or describe how your automation skills helped employees save time on repetitive tasks. Try to include keywords from the job description. This can increase your chances of passing the filters of applicant tracking systems.

6. List your skills

Listing job-relevant abilities can show a hiring manager you have the hard and soft skills to work in their role. Desktop support technicians require proficiency in technical areas, such as hardware and software configuration, diagnosis and troubleshooting, networking, documentation, programming, security and operating systems. These competencies are key because this job typically involves resolving issues affecting computer, networking and database management systems.

Your employer may also ask you to train end users regarding recurrent issues and their solutions. This role usually requires good communication skills, as you may collaborate with other people and help non-technical users. Interpersonal, active listening, teamwork, problem-solving and critical thinking skills are also helpful in this position.

7. Outline your education

List your education from the most recent to the oldest. Include the name of the academic certification, the awarding institution and its location. Employers often require desktop support candidates to have a bachelor's degree in computer science, computer engineering or related fields. Some companies may accept experienced candidates with diplomas or professional certifications in desktop support, technical support and other relevant credentials.

8. Proofread your resume

After drafting your resume, proofread it carefully to remove grammar and spelling errors. Ensure dates, locations, names and figures are correct. Use a suitable font style, such as Helvetica or Georgia, with font sizes 10 to 12 to improve legibility. Divide the text into easy-to-read sections with subheadings and bullets. Before submitting your resume, you can ask an experienced friend or family member to review it and suggest ways to improve it.

Resume Template For A Desktop Support Role

Here is a template you can use to write a resume for a desktop support role:

[First name] [Last name], [Degree or certification if applicable]
[Phone number] | [Email address] | [City], [State or Union territory]

Professional Summary
[Two to three sentences that highlight your years of experience, relevant skills, education or certifications, and achievements as a professional.]

Experience

(For the most recent role, list 5 experience items. For previous roles, list 3.)

[Job Title] | [Employment dates]
[Company Name] | [City], [State or Union territory]

(Strong verb) + what you did (more detail) + reason, outcome or quantified results
[Job duty]
[Job duty]
[Job duty]
[Job duty]

[Job Title] | [Employment dates]
[Company Name] | [City], [State or Union territory]

(Strong verb) + what you did (more detail) + reason, outcome or quantified results
[Job duty]
[Job duty]

Education
[Degree] | [Name of School or University]
[City], [State or Union territory]

Certifications (optional)
[Certification Name], [Host Organisation] - [Year completed or expiration date]

Sample Resume For A Desktop Support Position

Here is an example of a resume you can use to write yours when applying for a desktop support position:

Preeti Krishna, Desktop Support Specialist 65 87998-98723 | preetikrishna@email.com | New Delhi, Delhi

Professional Summary
Diligent Desktop Support Specialist with over three years of experience providing technical support for various computer hardware, systems and office equipment. Balances priorities while quickly solving issues to strengthen business processes and performance.

Experience
Desktop Support Specialist | July 2019–Current
Ram Industries | New Delhi, Delhi

Provide timely support for hardware, software and network-related issues, responding to and solving around 50 weekly tickets
Use automated data backup processes, increasing network security and saving company resources
Record document incident and resolution information in the tracking system
Create, modify and delete user accounts in the active directory
Manage the training of 30 employees to use a new database management system, reducing data access time by 50%

Desktop Support Technician | August 2017–June 2019
Chandra Call Centre | New Delhi, Delhi

Provided tier-one support and resolved tickets regarding server, desktop, printer, phone and office equipment issues for over 850 onsite and remote end users
Responded to enquiries in person or via email, chat or telephone
Relocated users to new workstations, including moving and connecting assigned equipment

Education
Bachelor of Science in Information Technology | Krishna Sai University
New Delhi, Delhi