How To Write An IT Support Engineer Resume: A Complete Guide

Updated 27 July 2023

Information technology (IT) support engineers provide technical assistance to end users and customers in the operation and maintenance of computer hardware, software and networking systems. These individuals typically possess a mix of formal training and work experience and an assortment of soft and hard skills. If you want to pursue this role, you may benefit from understanding how to write an effective resume for it. In this article, we explain what an IT support engineer resume is, list steps for writing one and provide a template and an example.

Please note that none of the companies, institutions or organisations mentioned in this article are associated with Indeed.

What Is An IT Support Engineer Resume?

An IT support engineer resume is a professional document that concisely outlines the qualifications and competencies of an individual who works in this job. It contains the typical resume components of a header, a professional summary and work experience, skills, education and certifications sections. This document highlights a candidate's academic background or work experience pertaining to IT and includes an assortment of skills that help them perform effectively in an IT support role.

How To Write An IT Support Engineer Resume?

Follow these steps to write an effective resume:

1. Create a resume header

At the top of your resume, it is standard practice to include a header that features your full name and degree or certification, if applicable. Bold this first line of text to make it more noticeable. On the second line, provide your phone number and email address for correspondence. Ensure that these are channels you check regularly to avoid missing crucial employer communications. Additionally, include your city and state or union territory of residence.

Separate the points of information to make your header more readable and enable a hiring manager to quickly access key data. Use a comma between your name and degree or certification, if any, and between the city and state or union territory. Insert a vertical bar separator after your phone number and email address.

2. Write a professional summary

The next section of your resume is a professional summary in which you provide a brief overview of your education, work experience and core competencies. To strengthen your application, review the job description and incorporate keywords that match the position's critical skills and qualifications. For example, you may state that you are a certified and motivated computer science engineer with over five years of experience in providing IT support to medium-sized enterprises.

A resume summary helps a hiring manager quickly assess whether your profile meets their requirements. In addition to highlighting your eligibility for the role, you also demonstrate the value you can bring to the business and explain why you are a good candidate for the position. In the summary's last sentence, you may indicate your job preferences and specify the type of role you are looking for. This customises your job application.

3. Detail your work experience

In the experience section, start by listing your previous roles and evaluating how each one is relevant to the position. While having prior experience in the IT support field is beneficial, it is not always necessary. Use reverse chronological order to list your jobs, beginning with your most recent one, and include each position that complements the role of an IT support engineer.

For each job entry, include the position's title and employment dates. Below this, provide the company's name and its location. Then use bullet points to outline your routine duties and their outcomes, listing five items for your most recent role and three items for each previous one. Highlight your contributions by using action verbs and adding numbers and percentages to quantify results, where possible. This showcases your accomplishments in a tangible manner and emphasises your skills and expertise.

4. List skills that relate to the role

After the experience section, create a skills area to highlight your relevant talents as an IT support engineer. Use this section to focus on technical abilities, such as knowledge of operating systems, networks, hardware and software, and customer service and problem-solving proficiencies. Emphasise keywords from the job posting. To limit your resume to one page, you can list your skills in a single line, separating them with vertical bars. This section helps hiring managers quickly identify your strengths and suitability for the position.

5. Share your educational background

At the end of the resume, include an education section detailing your academic qualifications. For each one, list your degree or diploma and the name of the educational institution. On the next line, include the school's city and state or union territory. If applicable, you can create a separate certifications section. Include the name of each relevant certification, the host organisation and the year of course completion or expiration date.

Ideally, focus on academic experiences that are directly related to the job for which you are applying. For instance, if you have a bachelor's or master's degree in computer science, IT or a similar field, highlight the qualification in this section. This demonstrates your suitability and credentials for the IT support engineer role.

Resume Template For An IT Support Engineer

This is a resume template you can use as a guide:

[First name] [Last name], [Degree or certification if applicable]
[Phone number] | [Email address] | [City], [State or Union territory]

Professional Summary
[Two to three sentences that highlight your years of experience, relevant skills, education or certifications, and achievements as a professional.]

Experience

(For the most recent role, list 5 experience items. For previous roles, list 3.)

[Job Title] | [Employment dates]
[Company Name] | [City], [State or Union territory]

(Strong verb) + what you did (more detail) + reason, outcome or quantified results
[Job duty]
[Job duty]
[Job duty]
[Job duty]

[Job Title] | [Employment dates]
[Company Name] | [City], [State or Union territory]

(Strong verb) + what you did (more detail) + reason, outcome or quantified results
[Job duty]
[Job duty]

Education
[Degree], [Name of School or University]
[City], [State or Union territory]

Certifications (optional)
[Certification Name], [Host Organisation] - [Year completed or expiration date]

Sample Resume For An IT Support Engineer

This is a sample resume for an IT support engineer with at least three years of experience:

Stibin Wilson +91 55555-55555 | vwilson@email.com | Chennai, Tamil Nadu

Professional Summary
IT Support Engineer with over 5 years of experience in providing technical support and troubleshooting for both hardware and software issues. Proven record of delivering excellent customer service and resolving issues in a timely and efficient manner. Adept at working in fast-paced environments and collaborating with cross-functional teams to ensure optimal system performance.

Experience
IT Support Engineer | January 2019–Current
Lambda Infotech | Chennai, Tamil Nadu

Provide technical support to employees across multiple locations, including remote and international users
Install, configure and maintain software and hardware, including printers, scanners and peripherals
Maintain and update servers, including file servers and domain controllers
Collaborate with cross-functional teams of developers and network engineers to identify and resolve issues
Document and report technical issues and resolutions using a ticketing system

IT Support Specialist | August 2016–December 2018 Genesis Technologies | Chennai, Tamil Nadu

Provided technical support and troubleshooting for hardware and software issues
Installed and configured software and hardware, including desktops, laptops, printers and scanners
Created and maintained technical documentation for hardware and software configurations

Education
Bachelor of Science in Computer Science, Tamil Nadu University
Coimbatore, Tamil Nadu