How To Write A Resume For A Front Office Executive Role

Updated 25 August 2023

Front office executives perform both administrative and clerical duties in an office. They regularly interact with an organisation's clients, customers and employees and typically have a varied skill set to help with a range of tasks and workflows. If you want to pursue this role, learning how to write an effective resume can be beneficial. In this article, we explain what a resume for front office executive is, give you a list of steps for how to write one and provide a resume template and example you can use as a guide.

Please note that none of the companies, institutions or organisations mentioned in this article are associated with Indeed.

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What Is A Resume For A Front Office Executive?

A resume for a front office executive is a document that outlines the qualifications and skills of an individual who performs routine administrative and clerical work in a business' front office. These professionals help an organisation's employees by managing and facilitating communications and moving official materials within an office. They also respond to the queries and needs of clients and customers who contact the company. A front office executive's resume reflects their excellent customer service and organisation skills and highlights their formal education and relevant work experience, such as in hotel management or communications.

A resume for a front office executive role contains a header and professional summary, and separate sections outlining work experience, education and skills. If you have minimal full-time work experience in this field, you can emphasise your education and skills and list them above the work experience section of your resume. If you have prior experience as a front office executive, you can focus on your current and past roles to highlight your eligibility for the job.

How To Write A Front Office Executive Resume?

You can follow these steps to write an effective front office executive resume:

1. Include a header

Begin your resume with a header that contains your name and contact details, and highlight your full name in bold. As a good practice, you can increase your name's font size so that it features prominently on your document and makes it easier for hiring managers to see it right away. Below your name, provide a phone number and email address that you use regularly, and include your city and state or union territory of residence.

2. Write a professional summary

A professional summary is concise and highlights your key qualifications, experience and skills for the role to which you are applying. Review the job posting carefully to assess how your capabilities and work experience align with the employer's requirements. Identify keywords in the job advertisement that you can include in your professional summary. Companies typically look for candidates with prior experience in a customer-facing role and good communication skills for a front office executive position.

4. Outline your work experience

You can add a work experience section below your professional summary to share details of your professional background. List your current and previous roles and include the duties you had for each to demonstrate that you have the necessary experience for a front office executive role. For example, if you have worked at an office front desk as an associate or as a hotel lobby receptionist, include this and your key responsibilities in the work experience section.

List your most recent relevant experience first and then one or two more jobs you have had in reverse chronological order. For each item, mention your job title, your employer's name, the duration of your role and your employer's location. In a bulleted list below this information, describe the duties and responsibilities you had in the role using action verbs. Try to include quantifiable measures of your performance with facts and figures.

5. List your relevant skills

Effective front office executives use a wide variety of skills in their jobs. Consider making a list of all your skills and evaluating how each one aligns with the front office executive role's requirements. For example, knowledge of front desk software, scheduling tools and spreadsheets can help you perform efficiently in this profession. Similarly, if you possess excellent customer service skills, you can carry out many of a front office executive's routine responsibilities with ease. Some other important competencies include:

Documentation and record keeping
Written and verbal communication
Organisation skills
Teamwork

If you have an extensive professional and academic record, your resume may be longer than one page. If this is the case, you can list your skills on a single line to save space. Consider using visible separators between different skills to improve readability.

6. Include your academic qualifications

Outline your educational background below the skills section. Bachelor's or master's degrees in fields such as hospitality, hotel management and communications often align with the academic requirements of a front office executive role. Start with your most recent academic qualification and list the rest in reverse chronological order, as in the work experience section.

If you have a master's degree and a few years of work experience, it is enough to list your degree without mentioning earlier academic qualifications. For each list item, include the credential you received, the name of the institute that granted it and the institute's location.

7. Proofread the document

Once you have finished writing your resume, you can proofread it yourself or ask others to review it to ensure that it is free of errors. A well-written resume with correct spelling, punctuation and grammar can have a positive impact on hiring managers and increase your chances of getting an interview. Evaluate the tone and the relevance of the information you have included on your resume when you review it.

Front Office Executive Resume Template

Here is a resume template for a front office executive role you can use:

[First name] [Last name], [Degree or certification if applicable]
[Phone number] | [Email address] | [City ], [State or Union territory]

Professional Summary

[Two to three sentences that highlight your years of experience, relevant skills, education or certifications and achievements as a professional.]

Experience

(For the most recent role, list 5 experience items. For previous roles, list 3.)

[Job Title] | [Employment dates]
[Company Name] | [City], [State or Union territory]

(Strong verb) + what you did (more detail) + reason, outcome or quantified results
[Job duty]
[Job duty]
[Job duty]
[Job duty]

[Job Title] | [Employment dates]
[Company Name] | [City], [State or Union territory]

(Strong verb) + what you did (more detail) + reason, outcome or quantified results
[Job duty]
[Job duty]

Education
[Degree], [Name of School or University]
[City], [State or Union territory]

Certifications (optional)
[Certification Name], [Host Organisation] - [Year completed or expiration date]

Front Office Executive Sample Resume

Here is a sample front office executive resume that you can use as a guide:

Rishi Kumar +91 78364-67392 | krishi@email.com | Trivandrum, Kerala

Professional Summary

Organised, high-performing executive with over three years of experience working in the healthcare sector. Looking for a Front Office Executive role in hospitality where I can put my excellent customer service skills to the best use.

Experience

Front Desk Executive | January 2019–Current
Riviera Hospitals | Trivandrum, Kerala

Facilitate registration procedures for new patients and visitors
Create and maintain spreadsheets for storing patient and visitor details
Schedule appointments for medical representatives, public health officials and vendor employees
Maintain front office supplies inventory and verify purchase orders
Maintain and access employee database to share information and contact details

Front Desk Associate | November 2017–December 2018
Sun Valley Resorts | Coorg, Karnataka

Assisted the front desk manager in performing routine duties
Maintained, accessed and stored documents, bills and front desk materials to accelerate work processes
Organised front office space and ensured its presentability at all times

Skills

Education

Bachelor of Science in hospitality and hotel administration |Green Hills University
Bangalore, Karnataka