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Air India
4.0 out of 5 stars.
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Air India Employee Reviews for Customer Service Representative in Bengaluru, Karnataka

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3.9
Work-Life Balance

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productive

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it was my first job and almost b3 years I was work with Air India because of management support I learn my work properly moreover it is good atmosphere for new employees to lear work.
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not satisfied with job

worst company they dont even bother about employees basically ground staff benefits are not good.no basic understanding about employees working hours are too hard..

Pros

no free everything is chargable

Cons

long hours some times we need to work for more than 24hours
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well when ther is no work well be playing some indoor games

presently working in air India sats as a customer service agent II from past 5 and half year till the date. i am very intereste join in your airline thank you
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Customer Service

All Ground staff works Assisting VIP customer Issuing Boarding pass Ticket booking
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Awesome place to learn!

Started my career with this company. with zero knowledge about aviation, today i can say i can handle daily operations (ground operations) with a team efficiently

Pros

Free meal vouchers

Cons

Health care
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good environment

8hr work.I learned many things about the ticketing and learned about different customers needs and wants. management was good.and the co workers also very good.The hard part of the job is some times the customers are in a very bad temper we need to calm down them.And i was not the direct staff of air india. we worked under sparsh Bpo as an air india customer service agent
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Overall rating

4.0

Based on 655 reviews
5
227
4
254
3
120
2
41
1
13

Ratings by category

3.9Work/Life Balance
3.3Salary/Benefits
3.7Job Security/Advancement
3.5Management
3.7Culture

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