Airtel
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Airtel Employee Reviews for Customer Service Representative

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I have a very standard opinion about working in Call Center Guys, the company is not very interesting. Not much opportunity for growth. The good part of the company is that the environment is friendly and not stressful at all.
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Very good flatform to improve your communication skills and it also improve the handling risk management skills with costumer.it improve to built your self confidence
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I learnt so many new things like how the business works how to pitch customer so they buy products and my personality developed too. Over all the work environment was really good
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I have been working here for a 5 years and I never feel uncomfortable here. The company’s policies against customers and employees are very friendly or beneficial. I loved to work here and in future I always wanted to be work at telephone companies .
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Airtel is a great place to work. They listen to employees ideas and often ask there opinion on how to improve things.They have worked hard to create a family feeling work environment. Management is regularly seen on the floor and interacting with employees to keep moral up and to see for themselves what is happening.
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Customers good responsibility, any complaint in quick for the solved. And management of the all purpose in the work places in the around area people in the companies customer & consumers.
Pros
No
Cons
8 hours
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It was good experience with India biggest telecom net work. I was into inbound call center based in Chennai and work for Kerala net work. Learnt so many things about systems
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worked as cse ,the place taught me how to interact with costumers,most important this is the company where I learned selling techiques,developed interpersonal skills
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Very good environment and team leaders were very friendly and cooperate with us... working hours was flexible time and got lot of friends in working place.. Work under team...we have to connect with customer through phone calls and clarify their doubts thru phone AND also access with some computer doubts
Pros
Flexible time
Cons
8 hours
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at weekends good communication skills front desk or time management skills indian or multicultural place nothing is hard.i enjoy working there party time at job
Pros
interaction or comes to know about differnt cultures
Cons
none
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Monotonous calling to customers and payment details updates and working on dead lines to be met end of day Learnt to communicate effectively We were outsourced so can’t comment on management of organization Dealing with irate and paranoid customer and our inability to take smallest decision to write off even the late payment fee was hard part of work. To see the metric in green end of the month and receive goodies for good performance was an enjoyable moment.
Pros
Interaction with customers
Cons
No assurance of job
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A place to learn but with minimum growth scope. Harder work but lesser earinings. Gives new lesrnings and a great patience level to handle the customers and even life situations
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Working in Airtel kept me continue busy on my work, company gives more important to learning and development of the staff and performance, due my first job I started my carrier on responding on calls and emails and today I am professional of customer care Industry.
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good start up platform. opportunity to learn various professional rules and regulations. There was free meal available for the employees. there was the fashion of reward and recognition.
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The work culture was good and friendly. I learned how to manage calls with confidence. The most enjoyable part of the job is when I use be star of the month.. The hardest part of the job is to convince the customers bill they have received is correct. A typical day at work was when boss was ill and I have to be floor manager for a day.
Pros
flexible hours
Cons
working in hot weather
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it was a great experience i have been working in this organisation for six months later on i quit that job,people were good in this organisation i was woking as a customer support
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Job is intrsting but pressure is more then no fix time of lunch and no fix time of rest and not get salary in time shortage of salary after good performance did not get insensitive
Pros
No fixd time
Cons
Na
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Great place to work to work as well as to learn. Love the ethics but only problem is no one is practical. Only know the hypothetical way of teaching as well as working which according to me is only investing your time without any proper knowledge
Pros
Culture
Cons
Growth
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very good experience. friendly atmosphere. The staff was very nice and friendly. The hardest part was customer satisfaction. And the most enjoyable part is good relationship with the staff and the staff was very cooperative.
Pros
positive atmosphere
Cons
long shifts
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It was Pleasure when i was working here in my home town.Use to meet different kind of people in the day to day working operations.It was a great start to improve the communication skills.
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Initially on the first few days at work it was really nerve wracking as usual for any fresher.But unless other than the first few days all the days at work were literally enjoyable. The main advantage while working with a multinational company or a multi diversified organisation is its work environment of multi national culture.While interacting with the individuals from different part of the globe lead us to grab and gain extra knowledge and to maintain a good rapport between the co-workers so that we employees can deliver our best to the customers.On the other hand as common in any field of trade and work there were hard days and targets which really burns and boils my mind.But I considered and approached those situations in an optimistic view where I could implement my Managerial skill.Each day was an experience in all aspects. I do need to highlight the most important side of the job where I could exchange my views and suggestions to the higher administrative levels in the organisation where I was gratified.
Pros
I am a person who wish to travel a lot.I got very good travel experiences in the place I worked .
Cons
Busy Schedules and Long Hours
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  1. Customer Service Representative