Allianz Global Assistance Culture reviews
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Senior Manager
Deputy General Manager (Current Employee) - Gurgaon, HR - May 17, 2015
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The most useful review selected by Indeed• Responsible to drive business process re-engineering projects in various LOBs
• Building trusted relationships with end clients, business partners and internal stakeholders
• Sharing improvement ideas & executing the same within agreed timelines with Chief Operating Officer & various Department Heads
• Create a culture of continual improvement by monthly Operations Reviews/ Toll gate meetings for various projects
• Monitor client operations dashboard/scorecard measures to proactively control possible impacts
• Ensure accurate MIS reporting for Quality
• Track and improve capacity and utilization of resources with General Manager- Operations
• Conducting team huddles for process updates, info shares to help team members connect to business and enhance team engagement & quality
• Audit critical client facing projects to enhance overall customer satisfactions and participant experience by meeting/exceeding quality standards by using various Six Sigma tools like SIPOC and Control Plans
• Ensures smooth transition to ongoing process owners through handoff meetings using SDLC artifacts, SOP review and trainings
• ISO Certification
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Insights into Allianz Global Assistance
Areas for improvement
- General feeling of work happiness
- Supportive environment
- Inclusive work environment
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Ratings by category
3.2 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
3.2 out of 5 stars for Culture
