3.3 out of 5 stars.
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Allianz Global Assistance Culture reviews

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India5 reviews

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3.2Work-Life Balance

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Senior Manager

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• Responsible to drive business process re-engineering projects in various LOBs • Building trusted relationships with end clients, business partners and internal stakeholders • Sharing improvement ideas & executing the same within agreed timelines with Chief Operating Officer & various Department Heads • Create a culture of continual improvement by monthly Operations Reviews/ Toll gate meetings for various projects • Monitor client operations dashboard/scorecard measures to proactively control possible impacts • Ensure accurate MIS reporting for Quality • Track and improve capacity and utilization of resources with General Manager- Operations • Conducting team huddles for process updates, info shares to help team members connect to business and enhance team engagement & quality • Audit critical client facing projects to enhance overall customer satisfactions and participant experience by meeting/exceeding quality standards by using various Six Sigma tools like SIPOC and Control Plans • Ensures smooth transition to ongoing process owners through handoff meetings using SDLC artifacts, SOP review and trainings • ISO Certification
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Overall rating

Based on 298 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
2.8 out of 5 stars for Management
3.2 out of 5 stars for Culture

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