Allianz Global Assistance Job Security & Advancement reviews

Part of a group hire to assist in clearing out backlog of claims. Contract was extended, but eventually let go due to shortage of work. Unfortunate as the work was interesting and rewarding.

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Poco dinero para lo que es

Atención a clientes (Former Employee) - Ciudad de México - October 1, 2023

Literal es b2b todos los dias a todas horas con llamadas que duran 5 minutos, la paga es baja para el estres mental que conlleva, los supervisores estan de adorno porque nunca ayudan ni responden, no te respetan el tiempo de capacitación te ponen a tomar llamadas desde mucho antes pero estan fáciles las llamadas

Pros

Llamadas fáciles

Cons

Paga baja para todo el estres

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Insights into Allianz Global Assistance

Based on 3 survey responses

Areas for improvement

General feeling of work happiness
Supportive environment
Inclusive work environment

Absolutely disgusting place to work. STAY AWAY!

Case Manager (Current Employee) - Ontario - August 18, 2023

Work hard and give your all and when the busy season is over they will throw you out without notice like yesterday's trash. They do not care about employees period. Very stressful job with absolutely no support from management and was responsible for making high dollar value decisions. I saw the negative reviews and still gave the company a chance. Job was nothing like the job description entailed... extremely misleading. I ended up working in a call centre and there was no mention of this in the job posting, job description or interview. Deceitful company with zero job security.

Pros

None

Cons

Poor pay, horrible management, high stress, no job security, lies are told daily...

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Overworked and Undersupported

Case Manager (Former Employee) - Melbourne VIC - August 8, 2023

I worked as a Case Manager for 5 months and quit because I was continually bombarded with tasks and a lack of support within the firm. I had pre planned leave which Allianz was aware of prior to me even accepting the position - was assured this would not be an issue. Upon returning I was tackled with overdue tasks and urgent matters which no colleague or team leader had bothered to attend to within my one month leave. [PIAWE Calculation, explaining obligations and procedures to both injured workers and employers, Introduction / Welfare Calls, Case Conferences, MSR approvals amongst the many things which no body attended to]. Challenges: It seemed to be a recurring practise whereby “Team Leaders” would often show how many tasks each member has gotten done in the week; from my personal experience, there was not a very thorough procedure in place [staff would cut a lot of corners to get the job done fast, which meant on paper it was completed but in the long run there would be long winded angry injured workers calling in because something wasn’t followed through] From my experience, this is why some staff members turn out tasks quicker than others. Absolute chaos added to this stress induced environment as there’s no call centre , so all incoming calls eventually route and come thru whilst you’re in the middle of working [Meaning, you would have to stop one task to address the incoming phone calls matter at hand]. I recall always staying back until 7:00pm trying to stay ontop of the workload, but I genuinely stressed out to the point where I would be in tears 5 business -

Pros

Work culture and location

Cons

Insanely overbusy, no work life balance, competitive culture

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Es muy grato trabajar aquí

Analista de Calidad (Current Employee) - Ciudad de México - August 5, 2023

Un empleo agradable y satisfactorio en lo profesional. En concordancia con tu forma de vivir en lo personal

Pros

Aumentos cada año, seguro de vida, buen fondo de ahorro, te permite tiempo para ti vida personal

Cons

De momento no tengo comentarios

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It was amazing job

Customer Service Representative (Former Employee) - Toronto, ON - July 16, 2023

It was challenging but there were lots of learning. People are amazing there. Training was given just right to succeed in that role. I was happy with the work culture. We were given schedule of our work a month ahead which was good to plan personal time or vacation.

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Pésimo lugar

Muy mal lugar (Former Employee) - Ciudad de México - July 1, 2023

Pésimo. Te explotan. Los supervisores se roban tus bonos. Si le caes bien a alguien te hacen la vida imposible. El salario es bajo y te obligan a hacer horas extra y si, aquí te dan pizza como recompensa...

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Teletrabajo, buen ambiente sueldo con beneficios

Encargado de Asistencia (Former Employee) - Federaciones y Colectivos - May 31, 2023

Es una empresa en la que he estado más de 7 años con buen ambiente de trabajo, donde he aprendido a gestionar asistencia médica en un equipo humano increíble.

Pros

Seguros accidentes de colectivos y Federaciones

Cons

Es estresante

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Falta de preparacion en liderazgo, empatia y humanidad basica

agente back office (Former Employee) - Ciudad de México - May 18, 2023

¿Qué es lo mejor de trabajar en la empresa?Nada, empresa miserable que se deslinda de lesiones laborales¿Qué es lo más estresante de trabajar en la empresa?Todo, ambiente laboral esclavista¿Cómo es el ambiente y la cultura de trabajo en la empresa?Pesimo ambiente laboral, sobre explotacion, chantaje por parte de supervisores y gerentes, ignoran protocolos de seguridad ademas de ignorar recomendaciones medicas tanto del personal medico interno asi como el imss¿Cómo es un día típico para ti en la empresa?Deprimeente, pesado, estresante, molesto, fristrante, solo permaneces ahi a razon de un sueldo relativamente bueno

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Fun and nice

Examiner (Former Employee) - Cambridge, ON - May 2, 2023

Oh yes. It was a lovely company to work for. I wish I didn't have to be let go a year after covid began. I was working remotely so they made it very easy for me to find my groove while working at home.

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Pressione manageriale

Addetto assistenza trilingue (Former Employee) - Parigi - March 23, 2023

Positivo: Buon ambiente fra colleghi, buona formazione.Negativo: Pressione a livello manageriale, mancanza di empatia. Grossa differenza di trattamento fra chi lavora in CDD o CDI.

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Fue Agusto trabajar ahí

Customer Service Representative (Former Employee) - Ciudad de México, CDMX - March 18, 2023

La verdad es que mi experiencia fue buena el lugar es muy bonito estás cómodo mis supervisores en general fueron amables y atentos

Pros

Seguro médico

Cons

Bastante carga laboral

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Salário em dia e oportunidade de crescimento , mas as folgas parecem não ter um padrão

Analista de Suporte (Former Employee) - São Bernardo do Campo, SP - March 11, 2023

Uma boa empresa para se trabalhar , o salário não e alto mas e compatível com as demais empresas do setor e nunca atrasa.As oportunidades de promoções são bem transparentes e ofertadas a todos em condições igualitárias.

Pros

Salários em dia e oportunidades de crescimento.

Cons

As folgas são aleatórias .

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Face paced work with good managers

Sales Associate (Current Employee) - Work from Home - February 1, 2023

Managers are really helping but pay is not good ! But overall it’s a good company to start your career if you want to learn new things, bonus pay is there

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Never again

Bilingual Customer Service Representative (Former Employee) - Toronto, ON - January 25, 2023

Managers Will gladly insult you and then Do everything they can to forget about recordings or what the Word accountability means. Never again Will I work 50-60 hours a week, help hundreds if its not thousands of customer and obtain 0 respect. Stay away, super stressful job with 0 place to be a manager or team leader. Get ready to be spoken to like if you was no better compare to Camel poo and be fired if you report whatever. Despicable place to work at.

Pros

You can help customer, like Walmart

Cons

No support or respect, Long Days, repetitive work

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experiencia amarga

claims examiner (Former Employee) - Álvaro Obregón, CDMX - January 6, 2023

uno de los supervisores a cargo raramente estaba al pendiente, la empresa nos puso a tomar llamadas durante 8 meses para otra plataforma aunque en la descripcion mencionaba que no se iban a tomar llamadas, fuimos liquidados pero RH nos hizo saber de ultimo minuto ya que no hay comunicacion entre los jefes de plataformas/RH/supervisores y habia favoritismos evidentes con un compañero.

Pros

seguro medico privado, dias festivos de la plataforma donde te encuentras, ambiente laboral intermedio

Cons

falta de comunicacion entre RH y administracion de las plataformas, favoritismos

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Great place to work, lots of opportunity to advance

Administrative Assistant (Current Employee) - Cambridge, ON - December 10, 2022

Flexible core hours to accommodate home life.Inclusivity in the workplace.Most managers are quite pleasant to work for.Training provided for upgrading skillsets.

Pros

flexible start times

Cons

wage not the greatest

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5 stars

Customer Service Representative (Former Employee) - Richmond, VA - November 17, 2022

What is the best part of working at the company?They cared about their employees What is the most stressful part about working at the company?advancementWhat is the work environment and culture like at the company?Even tone and a team of people working togetherWhat is a typical day like for you at the company?A team working together

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Buon ambiente di lavoro

operatore call center inbound (Former Employee) - Casarano - October 31, 2022

Azienda seria, pause e turni di lavoro rispettati, stipendio secondo contratto collettivo.Esperienza positiva. Peccato per il mancato rinnovo del contratto

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worklife balance

Claims Examiner (Current Employee) - Remote - October 22, 2022

This company is really good to get experience and potentially move up. The work life balance is not bad at all there is always a chance for overtime but never forced to. Remote work is a plus.

Pros

Management

Cons

Pay is a little low

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Excelente empresa para trabajar

Asesor telefónico bilingüe (Current Employee) - Ciudad de México - October 8, 2022

Por primera vez en mi vida me sentí querida por una empresa, te cuidan y es como una gran familia, lástima por los supervisores porque eso le bajó la calidad al lugar

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