Working at the office is fun , I avoid work from home , Growth is Slow but there are alot of opportunities in various fields its upto upto you to crack the selections rounds

Pros

Work life balance

Cons

Salary

Was this review helpful?

Supportive Management

CSR - Customer Service Representative (Former Employee) - Bangalore - February 19, 2023

The management is really supportive of all employment and they genuinely hear you out. Apart from that the work is pretty monotonous and nothing much exciting or new to learn.

Pros

Meal card, work from home

Cons

Nothing much exciting, boring

Was this review helpful?

Amazon.com insights

Based on 369 survey responses

What people like

Ability to learn new things
Inclusive work environment
Ability to meet personal goals

Areas for improvement

Overall satisfaction

Productive and fun mostly

Csa (Former Employee) - Bhopal, Madhya Pradesh - February 7, 2023

Great experience, great job, but the people working in the company in india are horrible, they only tend to think about themselves even though they're supposed to be leaders

Was this review helpful?

Cse

CSE (Customer Service Executive) (Former Employee) - Indore, Madhya Pradesh - January 20, 2023

Very nice company to work incentives are very good you have to handle calls maximum calls are 50 to 60 calls and salary is also good senior team is also the best

Was this review helpful?

Excellent place to work at

Customer Service Associate (Former Employee) - Panchkula, Haryana - January 18, 2023

Excellent place to start ur career with. You get fair growth in this company if u work hard(in a year or two). The best thing about this company are the rules which are not made to exploit the employees. Every employee is treated as a family member

Pros

Free goodies, allowances, OT and double days

Cons

Salary is less as compared to other BPOs

Was this review helpful?

Rate your recent company

Share your experience to help others

It was good but after pandemic everything has changed

Customer Service Associate (Current Employee) - Pune, Maharashtra - January 14, 2023

It was good but after pandemic everything has changed, Before pandemic the work culture and management was good, After pandemic they started putting pressure on employee they are so Customer centric that they forget that the empoyees are also human.They make you do things which you are not comfortable with under the cross skill policy.

Pros

Job Security

Cons

Managment Pressure, Donkey work

Was this review helpful?

What started as a journey of learning turned out to be nightmare

excellent customer service (Former Employee) - Chennai, Tamil Nadu - January 14, 2023

You are not valued as an individual; you are a number & disposable at the managers discretion. stay for the money and nothing else. May look good on resume when you hunt for different position

Pros

Facilities

Cons

Job security career advancement politics

Was this review helpful?

Would love to recommend working here

CSA (Current Employee) - Pune, Maharashtra - January 12, 2023

Salary is good, work culture is terrific. We all received bonus during Pandemic for our dedication and commitment. They address all the employee greviance.

Pros

Free coupons, yearly bonus, Atleast more than 40 annual leaves, higher compensation etc

Cons

In Amazon India Management is not organised.

Was this review helpful?

yes

Transaction Risk Investigator / Customer Service Representative (prior) (Former Employee) - Hyderabad, Telangana - January 11, 2023

it was a good place to work . amazon always kept the customer first this ensured that customers god always what they needed it helped me learn a lot of things .

Pros

free coffee

Cons

long hours

Was this review helpful?

good work environment

Customer Service Associate (Former Employee) - Chandigarh, Chandigarh - January 8, 2023

It was a great experience overall and learned a lot of things.The most enjoyable part of job was the team meetings.I got a chance to connect with skip manager and other members of different teams

Was this review helpful?

Jobs at Amazon.com

Customer Service Representative positions

See more jobs

Virtual Customer Service Associate - Coimbatore, India

Coimbatore, Tamil Nadu

13 days ago

Customer Service Associate - Language Specialist

Chennai, Tamil Nadu

4 days ago

Support Associate, Customer Experience

Bengaluru, Karnataka

20 days ago

Customer Service Associate - Coimbatore, India

Coimbatore, Tamil Nadu

30+ days ago

Customer Support Associate - French, AbeBooks

Hyderabad, Telangana

15 days ago

Great place to work. Just stick to your job. Nobody will bother u. So infact productive and fun place to work

Customer Service Associate (Former Employee) - Hyderabad, Telangana - January 2, 2023

Nice place to work. Just do your job or task. No team manager will bother u. They really r friendly. Superb training. Nice support from higher ups. Just stick to your job and no body will bother u. Good place to work. I really loved it.

Was this review helpful?

very professional and lots of learning

Customer Service Representative (Former Employee) - india - December 30, 2022

it is really an amazing company with immense support and guidance the staff and the management was really great in terms of growing and building up careers

Pros

scheduled times

Cons

breaks and other activities like cultural programmes internally

Was this review helpful?

Productive and fun work place

Customer Service Associate (Former Employee) - Coimbatore, Coimbatore, Tamil Nadu - December 27, 2022

As a customer service associate I was given all the support training and help by my trainer. He guided me through the process in a smooth and easy way.He was there to guide me when I was stuck and always gave me the assurance to help me whenever I felt low, or under duress. The resources were very handy and useful, user friendly too. They gave me the knowledge that was relevant to the issues customer had which was of great help. And nevertheless, we always had our master team The DART for tough decisions or the decisions above our authority.The tools and software that I was working on gave me an insight of how I can help the customer by all means.Overall it was a great experience working for Amazon and definitely miss it.

Was this review helpful?

Good, but could be better

Customer Service Associate (Former Employee) - Coimbatore, Tamil Nadu - December 9, 2022

If you are a fresher, I would definitely recommend Amazon. It is a great place to start your work life. It's a cool place to work at. Above all, your resume would definitely have the added value of the brand name "Amazon".But it is also not the best option in the long run. Especially if you are in a lower-level job. Amazon treats its employees just like any random customer. In short, as long as you are an employee in a good position, it's all gonna be great.

Was this review helpful?

All Good

Virtual Customer Service Associate (Former Employee) - Madhya Pradesh - November 25, 2022

Compensation must increase and the employees must be delegated frequently by their managers/supervisors for work in order to enhance their skills & motivate them for better performance & results.

Was this review helpful?

Productive and fun to work

Customer Service Assistant (Former Employee) - Pune, Maharashtra - November 12, 2022

At start, was skeptical to work here. However, work from home has totally proven me wrong. Nice and understanding peoples to work with. The managers here are really supportive and helpful.

Was this review helpful?

A fun job turned into a nightmare because of an incompetent team leader

VIRTUAL CUSTOMER SERVICE ASSOCIATE (Former Employee) - WFH - November 2, 2022

alot of stress, no fun, swollen eyes and consistent pressure. impossible targets and suffocating environment. It was meant to be a fun job but was quite unfortunate to get into the team of a new incompetent and emotionally disbalanced team leader, was trained by a trainer who had no knowledge about chats. If one is facing issues because of TL , there is no place to go or write to. this is a fine job for time pass or if you have nothing at all at hand.

Was this review helpful?

Work culture is great!!!

Customer Service Executive (Former Employee) - Pune, Maharashtra - October 28, 2022

Work culture at Amazon is great. The work environment is very friendly. Many employee engagement activities takes place at Amazon. Also, training sessions are conducted frequently for improvement.

Was this review helpful?

Fun place to work

Customer Service Associate (Former Employee) - Chandigarh, Chandigarh - October 23, 2022

It was amazing place to work with alot of goodies and perks . It was a comfortable job for female who want to stay at home and earn. Allover ot was nice experience.

Was this review helpful?

Facing problem in getting promoted

Customer Service Representative (Current Employee) - Noida, Uttar Pradesh - October 14, 2022

Promotion problemTargets quite difficult, job promotion is really very difficult, it's not employee centric it just think of customers, managers are just selfish, they don't care they need performance every , getting a promotion in Amazon is like clearing upsc exam but exam is not difficult but eligibility of exam is very tough, I'm not happy working here

Pros

Good salary, perks, food coupon, both sides cab

Cons

Targets quite difficult, job promotion is really very difficult, it's not employee centric it just think of customers

Was this review helpful?

Good

Customer Service Associate (Former Employee) - Hyderabad, Telangana - October 7, 2022

The work was good, some times stressful but salary is good and people are nice and helpful. Proper work life balance. Job security, sometimes they might enforce overtime but other than that culture is good.

Was this review helpful?