Ashland Employee Reviews
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• Going through different documents (HLD, AID) to know and best understand the project/application functionalities and features. • Have Subject Matter Expert (SME) capabilities to provide the System Requirement flows to the projects. • Gained work experience for couple of projects in Agile methodologies. • Ability to modify Action Request System based workflow objects. • Undergone ITSM, ITIL training's which is conducted by IBM. • Having knowledge on ITSM, SRM, SLM, ADDM & Blade logic agent installations. • Having a special experience on Service Request Management and ability to create/modify SRDs, PDTs, AOTs and related templates based on the requirements. • Having a special experience on Service Level Management and ability to create/modify SLAs and OLAs based on the requirements. • Having the good knowledge on Trouble Ticket Domain, Incident, and Problem.
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