Blue Cross Blue Shield Employee Reviews

Pros Good at first. I felt I was treated and paid fairly in the beginning. The starting salary for the call center was above other call centers in the area, though I believe it has since decreased. I was promoted up quickly, but now I’m at a standstill. Cons I’ve come to a standstill. Not many more opportunities for growth. Layoffs are terrifying and occur yearly. False sense of job security. You’re just a number. Outsourcing is rampant.

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Difficult to learn systems, rushed overpopulated trainings

Customer Advocate (Former Employee) - Remote - November 28, 2023

Pay was okay but it was very hard for me to learn the systems and navigate them fresh out of training. When needing help it was hard to get in contact with anyone

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HR is horrible.

Human Resources Employee (Current Employee) - Clemson Road - November 23, 2023

The culture within HR is horrible. Full of nepotism. There are some amazing individuals there but they all end up leaving because they aren't being appreciated.

Pros

You may meet awesome individuals

Cons

Nepotism, Toxic workplace culture, bullying.

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Great place to learn about different depths.

Medical Review Nurse (Former Employee) - Chicago, IL - November 20, 2023

What is the best part of working at the company?Willing to help from Coworkers.Great training modules.The position I was in previous was Hedis Medical Chart Review Nurse What is the most stressful part about working at the company?Many times there was a change in Management.What is the work environment and culture like at the company?Good. It depends on the department that we’re working in.What is a typical day like for you at the company?Start at 8:30 AM through 5:00 PM.

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Good starting place

IS Intern (Former Employee) - Columbia, SC - November 15, 2023

Very solid place to begin your IT career at, and you have the opportunity to be exposed to pretty much any technology in the industry you want. Do be wary about staying long though as salary growth will be slow; good to start your career and good to finish as well.

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It’s a fun work place that takes the job and it’s client serious so be ready

CSR-Dialog-Direct (Current Employee) - Troy, MI - November 15, 2023

What is the best part of working at the company?Engaging with different clients customersWhat is the most stressful part about working at the company?Completing so many calls, and claims that you make connections with people that don’t last foreverWhat is the work environment and culture like at the company?Very diverse, peaceful, hard-working competitive work areaWhat is a typical day like for you at the company?Pretty straightforward my work cut out for me so I just are executing items at a list and sometimes are complete and sometimes or not but either way your day is great and busy constant work

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Provider Service

Claims Customer Service (Current Employee) - Columbia, SC - November 13, 2023

A typical day is stress on top of stress. People in management that don't know the job and not willing to do the work to learn the job. Staff is not appreciated all you are a seat filler, feel unappreciated and under valued. Under paid. Sadly it's not much I appreciate other than having a job, I wouldn't recommend this department to anyone

Pros

Overtime

Cons

Untrained management

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Management is terrible and theres no culture

System Analyst (Former Employee) - Richardson, TX - November 13, 2023

I worked there for about 1.5 yrs and all I got out of it was the salary. They don't even give you good health benefits and they are a healthcare company. I hear that management is now trying to lay more people off and for the dumbest reasons. They are very two-faced and not transparent about anything.As for the company culture, they try so hard to make it into a community but they are failing miserably. They really need to focus more on acutally treating their employees with decency and respect before trying to set up game nights where nobody shows up.

Pros

Office is OK

Cons

Have to pay for healthcare, no culture, horrible management

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Ok place to work

RN Case Manager (Former Employee) - Albuquerque, NM - October 31, 2023

Work load increases over time and metrics are expected to be met. Cold calling members was not beneficial to the job, as they often hung up or did not understand the program. There were also way too many platforms to log into each day and it made looking up info difficult. Job was very scripted and felt like sales and not nursing. The team was overall great. Also it was wirk from home and there were internet issues from time to time which were frowned upon and management was not helpful and made you feel shameful about it even though it was out of your control. It just didn’t feel like a nursing job and became boring after a while.

Pros

Great insurance benefits

Cons

Cold calling members and supervisors

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Vanity job to get you in the door.

Claims Recovery Examiner (Former Employee) - Marion, IL - October 30, 2023

The only decent position in this company is Customer Advocate. Once you move off the phone positions, it's a downhill spiral. You lose pay, even if your unit does more work. Our unit is responsible for retrieving over $500 million a year and we get paid less than phone positions. I held the phone position for over a year. It is not hard to do at all. Don't waste your time with this company. They literally do not care one bit about their employees.

Pros

Flex schedule for remote work

Cons

Short breaks, expensive food in lunchroom, no personal accountability

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It was a joy and privilege to work for others and with others who cared for the people they served.

Member Care Coordinator (Former Employee) - Albuquerque, NM - October 27, 2023

What is the best part of working at the company?I enjoyed working with the leaders and my fellow care coordinators/case managers. I loved my clients.What is the most stressful part about working at the company?The most stressful part was the high case loads, but when managed, it works out. Just do your job as it should be done.What is the work environment and culture like at the company?I am a former employee who worked from Northern New Mexico, and this culture is quite different from others. Each State has its own diversity. I enjoyed working and living in NM.What is a typical day like for you at the company?I was a teleworker, so my days were varied from in home work on reports, calling clients, scheduling, and on other days, I would do in home visits with the people I served.

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Not a good place to work a stick in the mud experience and no advancement.

Sr. WorkStation Support Analyst (Former Employee) - Both Florence SC AND Surfside beach SC - October 25, 2023

What is the best part of working at the company?None work u to the bone like a rented stepchildWhat is the most stressful part about working at the company?Carrying pcs everyday it is monotonous What is the work environment and culture like at the company?Antisocial no leeway to take a 15 minute break in the morning or afternoon micromanagement tooWhat is a typical day like for you at the company?Very helter skelter working on 50 year old programs too OMG

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Productive, busy, always learning work environment.

Sr Systems Test Analyst (Former Employee) - Columbia, SC - October 17, 2023

Meeting deadlines is the hardest as things typically do in life, go wrong. Great place to work and find a career path if you so choose. Lots of opportunities and always learn something new every day. Family oriented even though it’s a bigger business. Culture is different than most national companies so if you can learn their way you’ll be in the road to success and travel as far as you want to go.

Pros

Can find a career path

Cons

None

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Good Company

Director (Current Employee) - Cheyenne - October 10, 2023

A company that challenges you to do your best. Working at becoming more progressive. Vacation is not the best but other benefits are pretty good.

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Low pay for the amount of work expected.

Claims Processor (Former Employee) - Florence, SC - October 9, 2023

I worked there 24 years and enjoyed my coworkers. Management is overworked so they pass that on to the rest of the employees. While i was working there I didn’t see how bad it was, but i was never happy at my job. It took me leaving to see how bad it really was, and how much they should have been paying me. Benefits were pretty fair, I’ll give them that much.

Pros

Cafeteria and workout facility on the premises.

Cons

Low pay, yearly raises very low, they expect too much for the pay.

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They have retirement

Director for Case Management (Former Employee) - Detroit, MI - October 2, 2023

Its a job. managers try hard. Low turnover. Great benfits. hated parking. Remote work. Training was great. Culture was good. It was a hard time for me it was covid.

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Productive, intense work with great supports by supervisors

Board Certified Behavior Analyst (BCBA) (Former Employee) - New Jersey - September 22, 2023

What is the best part of working at the company?Remote - helping customers to find serious and devoted providers, who have immediate staff availabilityWhat is the most stressful part about working at the company?I did not experience any - it was an ideal job for meWhat is the work environment and culture like at the company?Excellent - great communication among staff members and supervisors, excellent supervisionWhat is a typical day like for you at the company?8-5 and no take home work to accomplish after hours

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management is the worst ever

BC/BS Customer Service (Former Employee) - Birmingham, AL - September 21, 2023

Horrible phones stay in que all day, over 800 calls a day, technicians are always right when they clearly are no at the customer home. You are not ever trained properly fir any of the new software that you are forced to do with only 3 hrs worth of training for one day. Shifts bids are rare you become stuck on a for years. Rarely get a shift with weekends off.

Pros

nothing

Cons

apply at own risk

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Worst company

Senior Systems Administrator (Former Employee) - Flowood, MS - September 19, 2023

Everyone is micro managed at BCBSMS. It is in the office everyday. Everyone is scared when they go in to the office. They are worried there ID card will not open the gates. Stay away!

Pros

None

Cons

Everything

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great team

Care Coordinator (Current Employee) - telecommuter - September 17, 2023

Love my team. Love my supervisor. State requirements and shortcomings are difficult to manage. Flexibility to schedule is great. Really enjoy helping people.

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If you want to work at a company that recognizes your hard work, then Horizon BCBS is for you

Pricing Implementation Specialist I (Current Employee) - Home - September 16, 2023

What is the best part of working at the company?The opportunity for growth is endless, as long as you have the drive and determination to grow.What is the most stressful part about working at the company?Not knowing if things would change. Department ls sometimes have layoffs, so stay in a position where the demand is higher What is the work environment and culture like at the company?The work environment is work from home or hybrid. Depending of your job

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