3.7 out of 5 stars.
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British Airways Employee Reviews

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India85 reviews

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3.4Work-Life Balance

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Stressful atmosphere

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Management at call Ba delhi is really poor, staff welfare is not there,poor infrastructure, poor transport facility,Hr officer is not interested in any complaints been raised staff are been harassed by management nothing has been done so far moreover a worst place to work
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Good Management, inclusive and great growth opportunities.

I have 6.5 years of experience where I started as Service Advisor. The management is good and pay is also good. Staff travel is another benefit, I was able to explore lots of countries all thanks to this benefits.
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Insights into British Airways

Based on 6 survey responses
What people like
  • Ability to meet personal goals
  • Time and location flexibility
  • Ability to learn new things


Excellent place to kick start in a voice role UK US process. Learning more about work culture, communication and enjoy the fast pace work ethics. to learn about a leading airline


Excellent pick up and drop, clean cabs. Not more than 3 occupants


Not really
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Excellent place to work

work culture is great and you are recognized for your hard work. Its a lot to learn with training taking very seriously and always there is a follow up for the same.
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excellent staff and in office environment

free travel around the world was the best benefit i got. u just pay taxes and get standby tickets which is great benefit working with an airline. Crowd in office and managers were really good and help. Totally professional and staff is very helpful in making u feel comfortable. i miss my days with them.


Shifts around the clock and can't take unplanned leaves
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WNS is an indian based company so it conforms to our PM-s call for atmanirbhar. Need to reform the pay scale and make it optimum that aligns with market.


Work life balance, relaxed settings, flexible shifts


Low pay and incentives
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Positive environment

BA is a good place to work. There cab facilities is good. Environment there is amazing. I as a female, feels safe and secure to work there. Managers and TL's are great support.
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Good experience

Great to work with such organizations. Highest order of safety culture, fully equipped , with full professionalism. We’re staff friendly organization.
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Productive and Fun workplace

Productive and Fun workplace.Peers are very supportive and helping. Got chance to work in different projects and technologies. Overall, a great learning experience.
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Excellent work culture and balance

Excellent work environment and very family friendly job. Very open and supportive management. Work life balance along with physical and mental health are also of utmost importance
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Good company to work for

One of the best companies I've worked for in my life and would consider retiring here if I could have an opportunity to get off the shifts environment.




Unforeseen long shifts whenever there is a delay
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productive and exposure

The work place was really amazing.Each and every employee in the company got treated equally.Very cooperative staff listens to the requirement of the individual. If we talk in terms of women safety I would like to give them ten on ten.I loved being a part of British Airways.If get an opportunity would love to work their again.
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A place where you can become PRO in Amadeus. Every festival & occasion is celebrated as a family. The support staff is very helpful. Leave policy and shift timings is a major concern. Health goes for a Toss within no time as when they ask you about how flexible you are, they really mean it.
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Productive and fun work place

British Airways initially dealt with Flight only bookings. On a later stage an additional enhancement was introduced to combine Flight bookings with ground product bookings such as Hotel, Car and Event and there came Dynamic Packaging project into picture in which Package bookings such as Flight with Hotel and Flight with Car were introduced.
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It was great working with BA. Got to learn alot, new industry new market's new softwares most important got to knw that in aviation its Customers Service department is not just a nrml BPO it actually a ticketing department. Amazing management from the MD to BM's to ABM's to TL's to SL's. A big big thanks to the Training team got to learn a lot about customer service and aviation. Every one is super helpful
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I have worked for British Airways for almost 4.5 years and i loved working with it .As i got to travel to so many destinations with employee travel benefits and also with amazing work environment .
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The most enjoyable part of the job was meeting new people

A great brand , a great culture . Loved my tenure. 12 years passed so quickly ..every flight was different ...new challenges ..great fellow crew members .
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Productive workplace with good work culture

It is a nice company where you can find your work life balance. The training sessions are the best with an amazing training team and refresher training sessions are provided after brief periods.


Transport facility, Staff Travel Concession Tickets
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Full of learning scope

I had very professional experience with BA.I learned a lot of about travel background of how does it works and what are the terms and conditions does it have.Management is good and friendly with employee.Several ways to enhance your personality with extra learning activities.


Friendly people


Limited option in meal and snacks.
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Good Experience

Good work place. Knowledge holding people. Good opportunity to grow in business area and technical aspect. Experience to learn very much structured British Airways Business process, technical frame and continuous development.
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Good Project

Good Project Good company with lot of opportunities.
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Overall rating

Based on 1,645 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.1 out of 5 stars for Management
3.5 out of 5 stars for Culture

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