Chase
3.9 out of 5 stars.
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Chase Employee Reviews for Customer Service Representative

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it was dream to work for JP and when i got selected it was like a dream come true. after spending 8 years in JP i had to leave as they were going from manual work to automation.
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It was awsome experience working with jp mkorgan because people around me are so helpful and they do connect you if you are in need of something as a new person to the job.
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A very good firm to work with and the benefits to employees are wonderful. Well organised, employee friendly, customer service oriented and drives to be the best bank in the world.
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Amazing work environment,great leaders in the company. Salary is good and also lot of career growth opportunities. A lot of benefits come along the job.
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Great Place to Work, Great Salary and Very understanding Management. Very knowledgeable staff as well. Compensation is at par with industry standards ..
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Being an American company, this was a great place to work. I loved everything about the company except my job profile. I was here only because I could not find a medical transcription company that paid well and I had a family to support.
Pros
American work culture
Cons
I was working night shifts for all of my career here, and was ruining my health
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Professional work environment, abides by the company values and vision. The company takes great care of its customers and employees. Worked in customer service, as well as back office,
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good place to work, great work culture. Management needs to improve. Overall a good wok environment and I have gained a lot of knowledge and learnt a lot of skills in my 10 years with Chase.
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Great work culture, two offs weekly, open work environment, weekly training, meeting ones scores with added benefits if one achieves the scores , employee recognition
Pros
food cards, company pick up and drop service, paid leaves, medical, PF's, fixed 9 hours shift, over time benefits
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It feels awesome with a sense of pride when I enter the building. Say hello to everyone. If any important information to be shared we have quick debrief and start for day by login in to the phone. The day passes by managing all customers. We are called for coaching on a timely basis. I have learned to manage every customer differently according to the situation and change tone and pitch. Everybody has a different personality and they have to be treated accordingly. Management is awesome with very less politics. I have all the resources to reach out to any managers and get my work done. Workplace culture is beautiful. Good people to work with. There is nothing hard as of now Most enjoyable part of the job is talking to customers.
Pros
Free lunches, AC transport, medical coverage and so on
Cons
Back to back calls
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JP Morgan was a company in which I got to deal with US clients. Understanding their culture and knowing the way in which they function in terms of their daily spending and gained alot of knowledge about the banking process.The hardest part of the job was sometimes trying to actually know what they want and the enjoyable part was talking to a different person everytime. The managment was very organised and strict in terms of attendance and Behaviour.
Pros
Free food and Transport
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working with J.P. Morgan was a great learning in a short stint. New people, various cultures, New team. The management was always at your disposal, should you need any assistance. It helped me strengthen my confidence, perseverance, my moral. At times it would be a challenge to live upto the enthusiasm level of the new joiners. My co-team was the best part. They were always there to support and hand hold during difficult situations. Learnt a lot.
Pros
Great arena to learn and develop oneself, amazing culture, respect, good pay masters
Cons
Night shifts
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The organisation respects your time and pays you for any exceeded time in form of competitive overtime pay with strong adherence to the local law. The most enjoyable part of my job was every moment of it.
Pros
Meals and Transport taken care of.
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It was amazing learning expeirence at JP Morgan Chase. It was a day shift that began at 8. Am. We had to reply to customer queries regarding thier credit card accounts Some of the common queries were Late fee waiver Finance charge waivers I formation about bill cycle Due date change request I learnt about working of credit scores. The impirtance of it in the life of U S citizen. The job taught me to achieve targets before time .also my communication skills improved a lot.
Pros
Day shift timings. Fixed weekend offs
Cons
None
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its a nice place & good place to learn things. Fun, learn and work as well. Good culture and great knowledge. Most enjoyable part of the job is talking
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The best its the best company fir carrer and stability.good the best company for me and our family......................................................
Pros
good
Cons
best
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Working for chase was a great experience in being a banker. I helped small business owners manager their accounts and keep track of spending money. Providing best spending habits.
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I would recommend this Job to everyone as it is a good place to work in. There would be pressure, stress and fun and activity as well due to which you would not feel that you are working in some pressure environment. I would give a rating of 7/10 to this organisation everyone have their own experience and different way of expressing their reviews and feedback.The environment is good, your piers very helpful and hardworking, always willing to help, management is well maintained and only message which was delivered every time to us is to be focused on our daily goals which really motivating. I also believe the processes are very vast and interesting to learn and very knowledgeable very informative to learn something new. Enjoyed the time I worked there.
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It was a small company and everyone knew each other. It was more like a family. We went by the term 'Work hard party harder'. I managed all modes of communication which was phones, chats and emails. Our managers were very co-opertive and motivating. We had pull off extra hours but it was all a part of the learning.
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A good learning experience. Fun activities at work would help keep involved in team bonding activities. Helped me shape my leadership[ qualities.
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At J.P Morgan you walk in to work and are expected to know your job, no one is constantly supervising or monitoring so you get to work independently which is good. The only thing is you need to know your job really well because many a times you have to make a decision yourself of-course keeping in mind the company's policies and procedures and customers satisfaction as well. Working with J.P Morgan made me a professional, confident, enhanced my decision making skill & independently working ability. The hardest part of the job was to be on top leader board because of the highly competitive and highly skilled employees.
Pros
Free meals, Transportaion
Cons
Monetary Benefits
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  1. Customer Service Representative