Citrix Systems Inc. Employee Reviews for Technical Support Engineer
Technical Support Engineer14 reviews
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It is avery good company , however, the current number of chnages and there frequency is nonsense . They don't give a feeling of stability to me. There is also mis managment and cost cutting .
As a Technical Support Engineer, We received a lot of challenging Situations on day to day basis which was the best way to show your potential as a Fresher. Lot of Trainings, Cutting edge technologies and Tremendous Learning.
Free Food, Trainings
Typical Day Work- As a Lead, Responsibility for Red Account, Escalated Cases, Cases progress, Check on the aged cases of Engineer. Work closely with Escalation Team - XenMobile What I've Learned - With Citrix, i've been working for 3 years now and worked on various products, like Netscaler Gateway, Storefront, Webinterface, XenMobile, that has made me an expert in Troubleshooting Citrix Product and can provide support to end to end architecture. Management: Mangers posses strong work ethics and have been a great inspiration to work with them. Hardest Part of Job: Keep your self updated with all the latest version behavior, product bugs Most Enjoyable Part of Job: Troubleshooting various different issue, learning and assisting other colleagues, Finding new issue and resolving them - thinking out of the box - Assisting team.
Working Environment, Facility of food and beverages - on house. Transport facility.
The best part was the rang of products one gets to work with. I didn't just learn the product group that I supported, but almost the whole range of Citrix products,. That's a good feeling.
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