ClearCaptions, LLC
2.5 out of 5 stars.
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ClearCaptions, LLC Employee Reviews

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2.7Work-Life Balance
2.5Pay & Benefits
2.3Job Security & Advancement
2.4Management
2.6Culture

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Great people to work with but poor benefits

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Whoever is in charge of acquiring and negotiating health insurance from insurers should be replaced. Clear Captions health benefits are one of the worst in the industry. Go work somewhere else if you want good health benefits.

Pros

Flexible schedule

Cons

Not enough gas allowance; low pay; so-so incentives.
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Official response from ClearCaptions, LLC

July 25, 2023
Thank you for sharing your feedback with us. We understand that company benefits play a crucial role in your overall job satisfaction, and we want to ensure that our offerings align with the needs and expectations of our valued team members. Thank you again for your feedback it is highly valued and we encourage you to reach out to our Payroll team.

Good Interview Process, Really Good First Month.

1. A typical day at work: I log in, check emails, get ready for meetings, look at what didn't get finished last week that carried forward to this week, and what was planned for this week. Then just Get-R-Done!2. What you believe you learned:Uses in the technical products and software and how its utilized to make people's lives better and connect with loved ones and the world really. 3. Management:Good management culture, they work together at the managerial level to ensure they are helping their workforce do their best and are plugged into the culture and are mindfl of the vision and mission of the company. The Why are we doing what we are doing and for whom.4. Workplace culture:Really good, everybody is chill and relaxed and care about what they are doing and focused on moving the needle and getting things done on-time but right.5. The hardest part of the job:Learning the culture, aligning with the vision and mission and GOST framework, and learning and understanding the processes and way that work is done.6. The most enjoyable part of the job:The people, you actually like the people you will be working with and will definitely laugh during meetings. You can get so much done when you are in a good team environment.

Pros

Great Onboarding Process, Company has a great vision and mission to help people that are hard of hearing and aged, Doing the right thing and quality is highlighted above profits and ease

Cons

- Nothing noteworthy comes to mind after being here 30 days. - If you are not a nice person (mean), or don't treat people with respect & dignity, you won't last long here. Psychos and toxic people need not apply, they try to ensure a good working environment is maintained.
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Official response from ClearCaptions, LLC

September 26, 2023
Thank you for sharing your positive feedback. We're delighted that you appreciate our management culture, workplace environment, and our commitment to our vision and mission. It is wonderful to hear that you are having such a positive experience with your team as well. Thank you for your feedback, we look forward to your contributions hear at ClearCaptions.

Fun work space

I love working for the company a lot of growth there. They are very strict when it comes to attendance. The supervisors there are amazing they are very understanding
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Official response from ClearCaptions, LLC

July 19, 2023
Thank you for sharing your experience with us. It is great to hear that you are enjoying being a part of the ClearCaptions team! We appreciate you taking the time to provide us with feedback and we look forward to seeing what lies ahead for you at ClearCaptions.

So far, no issues - it's been a fun and rewarding experience!

Management has given me the tools and support to do my job, providing the necessary feedback to grow within my position. Experience with peers has also been positive, full support from those who have been with the company long term.

Pros

Great leadership, amazing co-workers, fun environment

Cons

So far, I haven't experienced any cons...
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Official response from ClearCaptions, LLC

June 22, 2023
Thank you for sharing your feedback with us. It is great to hear that you are having a great experience being a part of the team here at ClearCaptions! We appreciate you taking the time to make this post and are excited to see your growth at ClearCaptions.

Easy going job

Great job for introverts.Desk job with no customer interaction. You wear a headset and listen to phone calls as you repeat the other party's words into the microphone which populates captions on the screen of the clear captions phone user. very casual work environment and dress code.

Pros

great for introverts, little interaction with others, very casual work environment

Cons

repetitive, stuck at desk
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Official response from ClearCaptions, LLC

June 1, 2023
Thank you for sharing you experience with us as a captioning agent. At ClearCaptions we strive to create an exceptional customer and employee experience. We are happy to hear that you are enjoying your role with us. We value you you as a team member and appreciate the feedback that you have provided.

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They need help with the Training

Although this company claims to have desire to help the elderly they don't want anybody working there that's older and they claim to want to help you and they're not going to leave you behind their training is extremely flawed
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Official response from ClearCaptions, LLC

June 1, 2023
Thank you for sharing your experience as a customer support representative with us. We are sorry to hear that you didn't have the best experience at ClearCaptions. We strive to create an exceptional experience for our customers and team members, part of that is creating a diverse team with a variety of backgrounds. We thank you for your feedback and wish you the best in your endeavors.

It is all a facade

The management changes things every day, sometimes a few times a day. The communication is not good amongst departments. You are expected to meet extremely unrealistic expectations out of the gate with poor training. The pay does not add up with your responsibilities, there is no grace period to clock in, no grace with being sick unexpectedly even with a doctors note or family tragedy, you will still accrue points on your record that take 6 months to fall off. The resources for doing your job are inaccurate most of time no matter who you speak to. You are definitely just a number here and that is pretty clear out of training as well. The atmosphere at first seems very inviting and promising but soon you will see the truth, it won't take long! I wouldn't refer my worst enemy to work here, the level of toxicity amongst departments is just insane and I would say more but it wouldn't be nice. I am stressed out daily by this job me and many others that I work with who are all actively seeking new employment, please don't waste your time! You complain about things and nothing changes, they openly admit this as well that it just is what it is, per management. Great place to be...

Pros

I like my schedule time and days off

Cons

The job itself is just not a peaceful place
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Beware of positive reviews

While working for CC, I witnessed multiple campaigns by to incentivize current employees to leave a positive workplace review.Turnover here is higher than any other business of its size. Leadership is aware of the turnover, but does nothing to fix it. This company does not care about DEI. Look up their leadership team and you will see a pattern.
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Unrealistic expectations/product failure

Unorganized, unrealistic goals you’re required to maintain/hit and you wear too many hats for what you get paid. If you can’t keep customers enrolled it counts against you but their phones suck so bad and have so many issues that old ppl don’t want to keep them. You are on call 24/7 dealing with elderly and ppl who are not tech savvy and call you for every little hiccup and you’re required to drive out to service their phones as well as find ways to hold events to sign up new clients. Elderly ppl are not as easy sale
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Official response from ClearCaptions, LLC

June 1, 2023
Thank you for sharing your experience with us as an area manager. At ClearCaptions, we strive, to create an exceptional customer and employee experience and are sorry to hear that was not your experience with us. We are constantly looking for ways to improve and thank you for the feedback. We wish you the best in your future endeavors.

ClearCaptions

Standard benefits and ok pay. Heavy top of management and power struggles between managers and management levels.Turn over seems high and some people do not like it.

Pros

Paid benefits

Cons

Politics
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Productive, Repetitive, Real People

I could never say enough good things about the management and supervision at CC-LLC. They saw me through horrible times and let me heal. The job was very difficult for the money and grew harder every week. As they added more to an impossible pace.

Pros

Great People

Cons

Remote so, it's hard to know the great people
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Productive and fun job

It’s a great place to work with lots of opportunities. The benefits are great. The managers are very supportive. If you like helping people then you’ll love working for Clear Captions!
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Senior Mgmt tries to take care of its people

Overall Senior Mgmt is doing a good job running the ship and trying to take care of its people. Middle Mgmt is a mess, teams are siloed, and no real Quality Control Testing, just 'How Many' not 'How Good'

Pros

Freedom of schedule, All the work you can handle plus twice as much more

Cons

Trying to run entire company like a NOC, QA Testing is about How Many not How Good, Developers develop in Prod, dont follow any rules or SDLC at all
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Official response from ClearCaptions, LLC

October 14, 2022
Thank you for sharing your experience, we greatly value and appreciate your point of view as a trusted former member of the team. We are thrilled that you believe senior management is good at running the ship and taking care of its employees. We agree and take great pride in our team, thank you. We also understand we have some work to do in helping our new leaders learn the ropes and continue to grow. Leadership development is an active initiative for the company, and we are putting resources and steps in place to improve our new leader resources. Recognizing you are no longer with the company, we wish you well in your future opportunities and thank you again for your feedback, it helps us all become better at what we do!

High turnover. Poor management, low wages

The company has a very high turnover rate for good reason. The employees are underpaid and management is poor at best. They say the focus is customer based but the customer service is lacking due to lack of training and support. The only perk to working for ClearCaptions is the opportunity to work remote.
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Great company culture with passionate team members

I really love the company dynamics. Even though most of us are all remote I feel that HR and the culture crew does a fantastic job trying to include everyone in fun activities via Slack or in-person events if available. Management makes you feel comfortable and I feel that I can truly voice my opinions and continue to share ideas and feel supported. The pay is fair and the benefits are great! I can confidently say that this is the best company I have worked for by far. The mission is great - helping people with hearing loss communicate on the phone more easily and everyone seems to go above and beyond for customers and creating processes that make adoption easier for everyone - internally and externally.
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Worked when they started up/ went downhill fast

As one of the first five territory managers it was a great place to work. As time went on benefits were reduced and removed, quotas were raised, commission was harder to attain. I’m sad that they didn’t keep the culture they began with because it was amazing. In the beginning we felt important to the culture. No longer.

Pros

Standard IRS mileage reimbursement, resonable expectations with hours of driving time

Cons

Started strong then lost a key VP, the culture ended up like other mediocre businesses.
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Terrible Corporate Greed

This company is terrible to work for. They look for people with exceptional skills and talent and then work them to the bone with no compensation. I have worked for this company multiple years and have NEVER received a raise. They recently started implementing one of the strictest attendance policies I have ever seen. It is incredibly ableist and not family friendly and when confronted with negative feedback regarding this policy they doubled down and refused to make meaningful changes. Their HR department is incredibly unprofessional and any advancement opportunities come with a tremendous increase in workload with very little raise in pay. DO NOT WORK HERE!

Pros

Provide work equipment

Cons

No raises, Bad Healthcare, Not receptive to feedback
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Remote working with collaborative teams

I'm partial to the Marketing team cause they are AWESOME! I've been here a year now truly enjoying the collaboration, the culture and the opportunities I have to learn and grow. The company is growing fast and while there are a few speed bumps overall this is one of the best places I've ever worked! They pay is good and the benefits are great!In my one year so far, I've been able to create and build meaningful programs, implement strategies and develop skills that boost my career. I also get to see how valuable our caption phone is to our customers through communication with our customer service and sales teams. We do change lives! It's rewarding to hear each customer's story and to connect them to their loved ones with whom they haven't communicated in years.

Pros

Remote work

Cons

Growing Pains
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Fantastic service improving the lives of those with hearing loss.

I was a Territory Manager with ClearCaptions. The work I did in the community and with the population that is affected by hearing loss was very rewarding. Watching someone be able to hear more clearly on the phone and read what the other person is saying via the captions was extremely satisfying. My direct manger(s), I had quite a few during my time there, were good people, supportive and good at their jobs. Corporate is a different story, often seeming disconnected from the employees in the field, making questionable decisions and promising improvements to the technology that missed the projected timeline by years.

Pros

Complete control of your schedule and good direct-managment support.

Cons

Corporate disconnect and slow to improve the technology.
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Nice people

I was hired and flew to Texas for one week of training. The training was straight forward. Classes from 8-5pm. Then I would book presentations at Senior Centers, retirement communities, Expos to showcase an inform people of the Free program. Loved working with Seniors.

Pros

working with Seniors

Cons

na
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Management

Management has no idea how to run a business. Mistake upon mistake upon mistake. The head of marketing has introduced at least 8 pieces of marketing material that are occupying landfills throughout the US.

Pros

The management support team is like being at a sorority house.

Cons

Management at all levels.
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Overall rating

Based on 51 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
2.3 out of 5 stars for Job security/advancement
2.4 out of 5 stars for Management
2.6 out of 5 stars for Culture

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