Concentrix
3.4 out of 5 stars.
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Concentrix Employee Reviews in Hyderabad, Telangana

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The organization very strongly holds the cultural statements in day to day practices. Leadership provides adequate time to sync in the culture and take over responsibilities.
Pros
Adequate support from leaders and strong market presence
Cons
Geo Based reporting structire
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The process which I was was not that good. Overall experience in the company was good but the process got shut down that's why I had to leave the job
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Company Is very good and excellent but the management is not good and not all the management but a very few people. Hierarchy policy's are very good.
Pros
Na
Cons
Na
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Really liked the work and would definitely recommend others also. Started from being a fresher into this field and learnt a lot about how to achieve targets of your life and how to enhance your self
Pros
Good learning Environment
Cons
None
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I have learned a lot from my colleagues and my manager were very helpful and supportive. There are lot of opportunities in the company to grow as an individual. And the management is very supportive and there are many things to learn.
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Experience was very bad. No management skills. No justice to the employees. No empathy and sympathy on employees. Instead of encouraging mostly they do is discourag. No more comments about this company.
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Nice company to start you are career but the management is very bad you cannot expect any hike in salary nor in position. job security is 100% safe they don't fire anyone. Over all good experience I had in this organization
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Working at client location with privileges provided was good. Everyday we learned new stuff. Management was good. Though there was a problem with transportation, it a fun environment to work at.
Pros
Free Lunch
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It was a fun place to work at. The job was stressful, but my manager was extremely supportive and my colleagues were great mentors as well as wonderful friends. The hardest part of the job was of course the sales and the type of product that was being sold, but the experience was very rewarding and insightful.
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I learned to be detail-oriented and to think three steps ahead about what I would be asked. That will help me in this client-driven role because I’ll always have prepared, well-thought-out answers to questions they haven’t asked yet.
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Worked as an Associate, Real Time Management in Convergys India Services Pvt Ltd. ( Work Force Management) from i.e 19-Apr 2018 to 03-Oct 2019. Functional Skills: • Knowledge of Various Factors affecting the Call Volume, AHT, Occupancy and Service Levels. • Knowledge of Work Force Management Applications& IEX tools. • Knowledge of AVAYA Designer Reports. Analyze ACD, AHT, and Occupancy Reports from AVAYA CMS. • Monitor activity throughout site (agent status, calls in queue) and manages to trends and exceptions, logs exceptions and provides information to local management as needed and communicate to Senior Management as and when needed. • Good Command over MS Excel, MS Word and MS PowerPoint. Responsibilities: • Conduct real-time monitoring of queues and skill sets, regardless of the location, and identifying intra-day trends. Maintain a special emphasis on looking for possible downtime and telephony issues. • Make adjustment to call allocations driven by the real-time trends. • Conduct real-time monitoring of agents through the IEX real-time adherence view to ensure schedule adherence and notify support personnel on the floor to resolve adherence issues. • Handle agents' pending time-off requests, schedule swaps, trades, etc. and the daily exception management of IEX. • During low call volume, work with a senior member of the Command Center to offer voluntary time off, force agents to leave early, or allocate resources to alternative tasks. • Communicate with remote centers and staffing agency to input all callout data into IEX in a timely fashion to ensure - more...
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There are times to stretch for 10 days with out any off which is against any company's policy. Not sure how this company is forcing/ asking the employees to stretch.
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I suggest this organization for the beginners who ever wants to start their career in bpo sector u can trust, good learning and growth opportunities. It gives u the capacity to achieve rest depends on your performance.
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On job training time and training part of job was soo useful Lot of extra activities on weekends Hardest part of job is to convince a person wo does"nt have any knowledge about the service provided in native language precisely if the customer is a local language speaker.
Pros
Weekend parties
Cons
Short break
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Concentrix is nice as a company, but lot of people in the management doesn't have core values as they say they are fanatical about staff however in reality they don't.
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A regular company but with a lot of a scope for improvement. Especially management-employee relationship, work- life balance , easier incentive structure
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Awesome company but when process got windup so no other process to wrk in hyderabad company should have to get more process so that employee job will be secure specially fr undergraduates there should be process in hyderabad also.
Pros
No
Cons
No
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* Good to Work in this Company in R&D division of Telecom Products. * Good Scope to learn new technologies. * Good Yearly appriasals * Managment Support is Excellent while learning New Technologies. * I worked as a Individual Contribuor so i am always occupied with lot of Tasks but i enjoyed a lot in Convergys
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Really a good company to start with ,learnt a lot of things from it and working here feels good with colleagues and also the staff are friendly,last but not least if you want to join get prepared to be balancing your work-life with personal life.
Pros
Incentive
Cons
Work life balancing
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proffessional workplace, good place for career growth. working in concentrix provides you with all health and seurity benefits. the most enjoyable part of the job for me is incentives.
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Fun work place...Friendly superiors.. Full security for female employees Good food in canteen Helpful colleagues....great to be a part of concentrix..
Pros
Friendly tls
Cons
Long hours
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