Preview our Customer Service (Records Retrieval Agent) role!
Our Customer Service (Records Retrieval) Agents work with medical providers such as doctors' offices, clinics, and hospitals to retrieve medical records of patients on behalf of our healthcare insurance clients. These records add data to the patients' records in order to increase quality of care and/or maximize financial outcomes for our clients. Please view the video above to learn more about the day to day work environment.
Cotiviti's solutions help address the healthcare industry's various challenges
Cotiviti's executive vice president and administrative officer, Jordan Bazinsky, discusses healthcare industry challenges including rising costs, payer-provider collaboration, and antiquated technologies. He also touches on value-based care how Cotiviti's range of solutions can tell a holistic story about the healthcare system. Category
Cotiviti focuses on improving the financial and quality performance of our clients. In healthcare, this means taking in billions of clinical and financial data points, analyzing them, and then helping our clients discover ways they can improve efficiency and quality. In addition, Cotiviti supports the retail industry with audit and recovery services in order to increase efficiency and maximize profitability.
Cotiviti’s core values are at the foundation for everything we do. We are: -Open: We are open to new ideas, to different points of view, to people with diverse backgrounds. -Customer Driven: We know that we earn the privilege of serving our customers in every interaction. -Accountable: We aim high and keep our commitments to our clients and each other. -Collaborative: We help each other win.
Reshape your future at Cotiviti Cotiviti is a growing, evolving company with more than 5,000 employees in the United States, Canada, India, and Nepal. Together we are reshaping the economics of healthcare in the U.S. by leveraging unparalleled clinical and financial datasets to deliver deep insight into the performance of the healthcare system—a tremendously important mission. Some of our teammates also work with retail and other enterprise business clients, helping them manage cost pressures by finding and preventing losses and improving supplier relationships. The work we do has far-reaching impacts, both now and for the future. As individuals, Cotiviti team members are proud and passionate about our work. We strive for continuous development and improvement—in how we interact with clients and colleagues, in the methods we use, the competencies we build, the solutions we create, and the value we deliver. Cotiviti is a company where you can develop new skills, collaborate with powerful minds, make a meaningful contribution, and build a career. It’s a place where you can reshape your future!
Cotiviti professionals are creative thinkers—problem solvers who delight in finding the answers to difficult questions and who thrive in an intellectually stimulating atmosphere. From clinical and medical experts to information technologists, developers, data scientists, account managers, retrieval agents, and more, we search for top talent to fill open positions in offices around the world. We value different viewpoints, backgrounds, experience levels, and skill sets. All of our colleagues share a single focus: delivering results for our customers.
Reshape your life: Cotiviti benefits Cotiviti offers team members a competitive benefit package to address a wide range of personal and family needs. Our teams are located in several different countries, and some of our benefits and programs vary with those specific locations. Among these are cultural celebrations, religious holidays, financial plans and services, transportation assistance, and others. Cotiviti benefits include the following: Health benefits: As a company that serves the healthcare sector, we place a premium on the health of our own employees. We offer several medical plans, including some with tax-advantaged health savings accounts. We also provide dental, vision, disability, and life insurance coverage at competitive rates. 401(k) savings plans: We encourage our colleagues to invest in their futures through payroll deductions, and we help with a company match on a portion of their contributions. (Please note that financial plans and structures vary outside the U.S.) Paid time off: We offer generous paid time off and holiday schedule benefits. Paid family leave: We provide paid parental leave to eligible employees following the birth of a child or the placement of a child with an employee through adoption or foster care. Employee referral awards: We offer a generous referral bonus to any eligible employee who refers a candidate that we hire as a result. Employee perks and discounts: Our perks program provides colleagues with savings on a wide range of items, from cell phones to entertainment to cars. Work/life programs: We understand that your life is multi-dimensional, so we offer supportive programs and policies such as an Employee Assistance Program, remote work options, flexible scheduling and ReThink benefits (for parents of children with learning or behavioral challenges). Cotiviti Employee Committee (CEC): The Cotiviti environment is a source of camaraderie and social interaction. CEC members orchestrate social activities, gatherings, competitions, and learning opportunities to engage both office-based and remote employees.
Reshape your potential: Career development at Cotiviti We are committed to supporting our employees’ professional development, with opportunities offered for every level of your career. These include: Professional development: Cotiviti’s in-house Learning and Development team offer year-round learning experiences to build new skills and hone the ones you bring with you. Technical and functional training: When it comes to learning on-the-job, Cotiviti supports many of our roles with extensive training so that success is more easily within reach. Some roles requiring certification or specialized knowledge are supported by in-house courses, like medical coding and Six Sigma. External learning: When it comes to building skills and knowledge, Cotiviti’s team members can access LinkedIn Learning’s thousands of courses. In cases where study in a formal setting is required, Cotiviti offers support for external courses in a variety of settings. Understanding our market: Our employees receive regular updates on our market, our products, and our position as a thought leader in the industry through podcasts, videos, trade articles and other communications crafted just for our team. Performance management: We engage in a rigorous process of goal setting, regular feedback, and formal documentation periods. Our goal is that every employee clearly understands what is expected of them; how they are performing; and what they can do to improve, expand their scope, and succeed.