DBS Bank Employee Reviews in Mumbai, Maharashtra
Mumbai, Maharashtra27 reviews
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: Accountable for achieving monthly and annual sales targets. Ensure proper implementation and execution of relationship management and investment advisory strategies. Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share. • Facilitate the distribution of third party investment products viz. PMS, Real Estate, Equities, Mutual funds, Insurance etc to customers, after taking into consideration the risk profile and investment objectives of the said customer. This entails constant interaction with the asset management companies & customers. • Ensuring complete knowledge on all products and services. Be the leader for resolving all queries and complaints. Ensuring full training and briefing on all product launches and upgrades. .
As a Product Manager, we need to be update ourselves with the type of product offered by the competition bank. Need to find out ways to offer competitive products to our clients. This used to be a challenging job and we had to achieve our monthly target.
. managing operational activities on bank branch counter . servicing customer for their requirements, queries • Currently working as Project Leader on Grid base CTS installation & implementation project. Co-coordinating with NPCI-CTS Vendor for proper installation with help of IT support. Training other branch operations staff for CTS process and ensuring their smooth functioning. • Managing the entire clearing operations at service branch level and ensuring error free transactions. • Maintaining & reconciling all suspense ac at branch level and report to central reconciliation team. • Co ordination with RBI for new circulars and necessary process improvement in audit prospective. • Ensuring BAU is getting processed as per defined CSA. • Co ordinate with IT support team for necessary changes & improvements in Core Banking solution. • Suggest branch ops head & management requires process improvements. • Support function for branch for daily activities. • Customer services at branch counter for their regular transaction processing.
KYC OF NRI BANKING AND WEALTH BANKING AS CORE • Manage NRI customer’s issues on service or investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers. • Ensure complete knowledge on all products & services. Be the leader for resolving all queries & complaints. Ensure full training & briefing on all product launches & upgrades. Get certified in internal and regulatory certification requirements. • Research complaints & compliments. Analyze & suggest innovations & ideas on product & service improvement in addition to service level improvements. • Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers’ queries. • Work hand in hand with fellow CBG RMs, Service Manager to ensure that all objectives of the team are met and there is team harmony and unity. • Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team. • Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures. • Establish DBS Bank as a wealth management provider in India. Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks. These updates to be shared with seniors at regular intervals. Also suggest local promotional activities which will help reinforce the DBS brand.
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