Dell Technologies
4.0 out of 5 stars.
Get weekly updates, new jobs, and reviews

Dell Technologies Employee Reviews for Senior Technical Support

Review this company
Job Title
Location

Ratings by category

3.9Work-Life Balance

Sort by

HelpfulnessRatingDate
Found 64 reviews matching the searchSee all 10,527 reviews
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Not an enjoyable place to work

Indeed Featured review

The most useful review selected by Indeed
Provided technical support and created work-flow dispatches for the issues experienced and reported by the commercial clients and individual consumers for their laptop/desktop systems. After working for 2.5 years, does not feel like an enjoyable place to work.

Pros

Salary and employee benefits

Cons

No meal coupons or free lunches, boring, stressful and work pressure
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive and Satisfactory Workplace

My entire journey of work of two years in Dell International Business Pvt Ltd had been extremely satisfactory and have gained lot of industry knowledge, analytical and social skills that is necessary to work effectively to add value to my career as well as to the company at the same time.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Good place to work for

Good place to work for. No pressure if doing the job as per routine. Good support from management. Workplace is quiet friendly be it colleagues or even higher authorities
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Nice and fun place to work

Extremely helpful environment Get to learn a lot about new technologies in terms of laptop Provided with ample amount of training to get you going on production floor
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Very good

Best company to work for. Very good colleagues and managers. Good work culture and very less work pressure. Social and fun activities are great.overall experience is good.
Was this review helpful?

Rate your recent company

Share your experience to help others

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

productive , fun place to work

was able to learn a lot of technical things , learnt how to coach and provide feedback to the agents, great work culture , transparency in it , a great place to work.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

One of the best places to work with ample opportunities for all

It has a vast variety of opportunities in every field of study and with a very diverse culture. Being a global company, the policies and management style is also very global and employee friendly.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Professionalism

Good place to work, salary is on a lower side as per industry standards, Perks can be earned as per your capability. Facilities are available round the clock and we would love the work environment.

Pros

Good place to work, salary is on a lower side as per industry standards, Perks can be earned as per your capability.

Cons

Not many
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

work culture is very good

Helps you to maintain Balance between work life and personal life. and Good salary with job security and market exposure . Management at Dell Gurgaon India Site is very helpful. Lot of opportunities for people with work experience and also Beginners. Easy Training programs keeps you updated with current Market Programs.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

No work life balance

The shifts are 24/7 so you have to be ready to work at any time of the day or night. During complete night shifts, we have to struggle for good quality food. Don't expect lateral movements.

Pros

Salary
Was this review helpful?

Jobs at Dell Technologies

Senior Technical Support positions
See more jobs
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive

Dell has given me a break in my career. The growth opportunities at Dell is more feasible though we need to be efficient enough. Dell was a best platform to work on.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

What you have learned

I have learned Flexibility and was later on very helpful in my career. Client handling was something that I have learned here in Dell.This was also very much helpful.

Pros

Flexibility, Client handling skills

Cons

Shifts
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Lot of Learning and friendly environment

Dell is a very nice place to learn both technical and customer care skills . The people at Dell are very friendly and ready to help anytime . the management is very helpfull
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Management

The management is great out there. It is great to work there. I enjoyed working there.good memories. Many People can join there to have a great future and boost to career

Pros

good leaders

Cons

nothing
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Productive and fun working place

I have been working with Dell from January-2016, i had a very good time working with dell, however recently i got married hence unable to manage night shift

Pros

Free Lunches

Cons

Login Hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

A great place to work

Taught me more about handling pressure. Made me aware about IT. Learned a lot but at the same time there was fun at work. Was able to grow along with the company.

Pros

Lots of fun at work

Cons

Not that I remember
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

all good at dell

Dell is a great company to work with. Ethics and work culture are quite strong and motivated one to be active at work. Dell is a great paymaster and has all facilities in campus

Pros

good transport

Cons

none
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Technical Support associate

Customer support over the phone. Outsourced process, I was employed with Wipro Spectramind. QA gave you a hard time and acted "know-it-all", though they were afraid of taking calls themselves. Pay was extremely low. Canteen was small and food was awful

Pros

none

Cons

long hours, inhuman working conditions
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Best company for freshers

Good company to work with, get to learn new things everyday. Managers are very cooperative. Understand your needs and help you grow in your carrier. Do not feel the pressure of work as you have fun while working.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

great place to work and learn

got to learn about dell computers topology, work culture and sales skills. a great place to work with, great management, lots of opportunity to learn and grow, but sometimes few managers ruin everything by their own insecurities.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture

Dell international services

No transparency in climbing up the ladder and reviews related to hike not explained. Forcefully have to work beyond login hours Positives Knowledge enhancement and great work culture.

Pros

Flexibility

Cons

Long work hours and need to stretch beyond login time
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Dell Technologies. Our community is ready to answer.Ask a Question

Overall rating

4.0

Based on 10,527 reviews
5
3,923
4
3,791
3
1,977
2
463
1
373

Ratings by category

3.9Work/Life Balance
3.8Salary/Benefits
3.5Job Security/Advancement
3.6Management
3.8Culture

Compare Dell Technologies with

  • Companies
  • Dell Technologies
  • Employee Reviews
  • Senior Technical Support