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Dell Technologies
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Dell Technologies Employee Reviews for Technical Support

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3.9Work-Life Balance

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Relaxed, Learned new things everyday, Management was Great, Workplace Culture was Diverse,

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Relaxed, Learned new things everyday, Management was Great, Workplace Culture was Diverse. The company has a well since of direction and fairness to the employees.
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Not much

Great place to work, pay and benefits are really good, work environment is great, Managers are approachable for any kind of assistance and guidance.
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Very interesting

If anyone can work in Dell for a year or two, can work anywhere in the world. Dell is a place to learn and develop more skills. Everyday is new learning and zero tolerance
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Very stressful work environment

I will absolutely not recommended this company as it is a big bad company for young people, not at all a good place to work at , very bad . No growth opportunities, too much politics in workplace.

Pros

No pros

Cons

All cons
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Nice

It was a pleasure working for a fortune 500 Company like Dell. It is definitely a brand to be reckoned with. The management is supportive and takes employee feedback its consideration.
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Home Away from Home

Dell is a company which take care of their employees nothing less than there customers. Employees Work-life balance here is topmost priority. That's the reason we at Dell proudly say "Its Home away from home"
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Productive and fun workplace

Dell gives best in class opportunities to grow depending on how you perform and how well you adapt and get going with taking initiatives and ownerships.
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No work/life balance. Fast paced environment.

There is no work/life balance in this company. Our shifts changed every month, just when your body starts to get used to the old shift. Login hours were of 9.5 hours, minimum. I only used to stay at home for 10 hours, rest of the time was spent in travelling. There is a cut throat environment and the management is horrible. They do not want to train you on something you are not good at, they will just shove it down your throat and if you don't perform, you will be probation. No matter when you go to cafeteria, you will always find HR staff there holding their coffee mugs and sitting in groups which makes me believe that is the most chill job in the company! I never wanted to go to work because of my horrible manager. I finally quit after 6 months.
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Excellent

Its one of the best company to work with. You learn a lot in your professional and personal life. Its company where it gives a chance to every employee to grown and enhance a respected future.
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It was great experience.

It was a great experience working with Dell. Dell is one such organization that values its employees the most, which is the best part. Your growth is evaluated basis your performance and I can say that proudly because I was promoted to a senior level purely basis my performance.
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Jobs at Dell Technologies

Technical Support positions
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Productive and fun workplace

The hardest part of the job is sales because if you are unable to meet the target then forget about working at dell. Most enjoyable part of the job is when after every 1 hour tea and snacks are served on floor and one gets enough time to chat with their colleagues and manager. Technically one can learn a lot at dell. Work culture at dell is very good.
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great place to work

one of the great company to work with . incredible learning and opportunities , very understanding upper management Cheers to DELL - EMC services company
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No Gain without Pain.

Dell is a huge organization with plenty of opportunities. To work in an organization like Dell, you have to prepare for hard work. Be smart and focused on your job. There are excellent benefits, but you have to be focused and maintain a work-life balance.
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Dell is Beautiful and fun loving place to work

One will never say Dell is not a good place to work. It offers you immense learning and growth opportunites. Your Manager will always be ready to help u .

Pros

Career Path

Cons

Na
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My first job as Tech Support

It was a Voice Based Process. Primarily a Technical Support to Clients over phone. But later the Sales was added with mandatory minimum sales you need to do Per Day because of which your shift may be impacted. Left it for good
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Great Fun

This is the best BPO in worked so far. I was in UK shifts, which mean go to the office at 1-2 in the afternoon and come back at 10. We skip the normal office rush hours
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Good place to work

• Providing support to Canadian Home users for all models of Dell laptops and Desktop • Troubleshooting Hardware, Networking, Operating system, Dell shipped software’s and third party software’s related queries of Client. • Probing and using remote tools and diagnostic software to identify all types of hardware or software issues, Providing on call resolution or arranging for an onsite tech or depot service as per the warranty of the system. • Ensuring First Call Resolution, else taking ownership of the case and follow up’s with the customer until a satisfactory resolution has been provided. • Guiding the customers to Install, Upgrade, Reseat and Replace Hardware components for both laptop’s and desktops. • Taking Remote Control of customer’s computers to troubleshoot issues with Microsoft Office 2007 & 2010 suites, Troubleshooting & Configuring Outlook 2007 & 2010 for new customers and also liaising with Microsoft Technical Support for more complex issues. • Configuring & Troubleshooting issues with MacAfee Antivirus and Internet Security suites and also liaising with MacAfee Technical Support for more complex issues.
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An awesome place to work

Great management! open door policy, good benefits, a healthy environment, great learning experience. Good growth opportunities. The best company I have ever worked at.

Pros

great work culture

Cons

long hrs
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Most enjoyable workplace

Of all the positions I have fulfilled, I have found Dell to be most satisfying in terms of work culture and also pay. The only thing that needs to change is the shift changes. It's too soon and too varying.

Pros

Freedom to learn and execute actions in a controlled environment

Cons

Always night shifts
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Productive and fun

Learned more about computers Canadian Culture good work environment Fun at work we had R and R function held in various hotels lot of learning employ friendly environment

Pros

Good knowledge

Cons

odd shifts
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Customer & Employee Company

Great Team, Great Culture, Great Company The best part is the daily challenge to meet customer and quality expectations and also ensuring team members satisfaction. It is great fast paced environment, challenging and aggressive yet comfortable and friendly.

Pros

Facilities

Cons

Stressful at times
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Overall rating

4.0

Based on 10,478 reviews
5
3,900
4
3,776
3
1,969
2
460
1
373

Ratings by category

3.9Work/Life Balance
3.8Salary/Benefits
3.5Job Security/Advancement
3.6Management
3.8Culture

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