eClerx
3.7 out of 5 stars.
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eClerx Employee Reviews for Agent

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3.1Pay & Benefits

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call center , trouble shooting

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Easy job okay pay growing business new company systems are user friendly Staff is iffy high expectation customer driven high call volume chat que good job
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Helpful Management

They pressure you to achieve targets but TLs are very helpful at least mine was. Management is very strict with attendance and give you points for medical absences also but understood my situation and allowed me to return once I was able to take care of my health issues. They also allowed me to work an accommodated schedule for 2 months while I was recovering.

Pros

Understanding Managers, Co-workers

Cons

Need more Perks at Office Premises
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Fast pace, competitive

Great management, high security, friendly people depends on who you talk to, very fast pace during training , long shifts, must have patients when talking to upset customers
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Poor management and miscommunication with staff and higher ups

A typical work day at eClerx consists of dressing business casual and working 11a-8p. The first 5 weeks consist of training classes all day. During this time, the communication on what was needed to be taught was all over the place and the lessons that were to be taught did't work half of the time. The trainer was exceptional, they took every system fail and miscommunicated topic at its best and corrected it as soon as they could. The dress code was unorganized because they would state business casual and you would see people in t-shirts and jeans including the higher ups. This caused confusion withing the work field on what was required. You did get a good salary and benefits, plus weekends off, but any medical needs is classes as excusable and would go towards your termination points. This was not communicated fairly until after the employ did so. Communicating with the customers and other employees was the most enjoyable part of this. Some of the customers would have a more aggressive approach but that was understandable for certain situations and you could be the one to help assist them to relieve some of the stress with their account. The downfall to this was that if the standards were not met your lunch got cut and sometime you wouldn't be able to go to lunch during the entire work day. This caused people to put in their two weeks as well as just quit because they were putting in hours and not having their rights respected.

Pros

Great salary, Benefits, Weekends of, Thorough training, Outstanding trainer

Cons

Poor communication, unorganized, No excusable absence and lates.
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Overall rating

3.7

Based on 943 reviews
5
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4
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3
265
2
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43

Ratings by category

3.6Work/Life Balance
3.1Salary/Benefits
3.6Job Security/Advancement
3.3Management
3.6Culture

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