3.3 out of 5 stars.
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Etech Careers and Employment

About the company

  • CEO
    Matt Rocco
    approve of Matt Rocco's performance
  • Founded
  • Company size
    1001 to 5,000
  • Revenue
    ₹ 5B - ₹ 10B
  • Industry
    Human Resources & Staffing
  • Headquarters
    Nacogdoches, TX
  • Link
    Etech website

Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per month.Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.

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Gandhinagar, Gujarat

27 jobs


Salary estimated from 181 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 620 reviews and is evolving.



Customer Experience Specialist in Gandhinagar, Gujarat
on September 14, 2022
Good salary but stressful environment

The initial salary provided is good but there is no growth in the company. You will not get an appraisal even if you wait for it and will not be promoted if you don't participate in company politics.

Customer Experience Specialist/ Online Chat Representative in Vadodara, Gujarat
on June 29, 2022
Theres is no work life balance, you mental physical health will go down. There are tons of kpi and sales target to achieve,

Bad, they can change incentives structure anytime, you will get your weekoff on any days Ambience is good on the floor but it is a toxic job Mentally and physically you’ll be affected

Online Chat Representative in Vadodara, Gujarat
on January 1, 2021
Lack of efficient leaders.

Leaders are being appointed mainly on the basis of their tenure and personal relations with higher authorities (favouritism) rather than on the basis of their quality. No training for leaders to manage a team, resulting into high stress on their team members.

Quality Assurance Analyst in Infocity IT hub Gandhinagar, Gujarat
on August 9, 2020
Overall, ETECH is a very good company to work and develop your skills and also for personal development.

Good company,

Excellent work environment,

Work-life balance is maintained

Community Wellfare activities

Skill development programs

Focuses more on an individual growth.

A person can grow with ETECH

CSR in Gandhinagar, Gujarat
on June 4, 2020
Hr sucks

in interview i was told there will be rotational shifts but shifts were only night shifts that too graveyard shifts.Also training was not adequate and it involved sales that too target based from very first month. I informed my TL that i am on leave but HR Sends me email of no show for three days.

Trainer selects best trainee on fact that she belongs to his common friend circle. Worst experience

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Questions and answers

People have asked 7 questions about working at Etech. See the answers, explore popular topics and discover unique insights from Etech employees.

See questions about:

  • Working Culture
  • Background Check
  • Benefits
  • Hiring Process
  • Interviews
  • Working Hours

Interview insights

Insights from 37 Indeed users who have interviewed with Etech within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Common questions about Etech

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