Etech Careers and Employment
- CEOMatt Rocco71%approve of Matt Rocco's performance
- Company size1001 to 5,000
- Revenue₹ 5B - ₹ 10B
- IndustryHuman Resources & Staffing
- HeadquartersNacogdoches, TX
Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per month.Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.
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Salary estimated from 181 employees, users, and past and present job advertisements on Indeed.
The initial salary provided is good but there is no growth in the company. You will not get an appraisal even if you wait for it and will not be promoted if you don't participate in company politics.
Bad, they can change incentives structure anytime, you will get your weekoff on any days Ambience is good on the floor but it is a toxic job Mentally and physically you’ll be affected
Leaders are being appointed mainly on the basis of their tenure and personal relations with higher authorities (favouritism) rather than on the basis of their quality. No training for leaders to manage a team, resulting into high stress on their team members.
Excellent work environment,
Work-life balance is maintained
Community Wellfare activities
Skill development programs
Focuses more on an individual growth.
A person can grow with ETECH
in interview i was told there will be rotational shifts but shifts were only night shifts that too graveyard shifts.Also training was not adequate and it involved sales that too target based from very first month. I informed my TL that i am on leave but HR Sends me email of no show for three days.
Trainer selects best trainee on fact that she belongs to his common friend circle. Worst experience
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Insights from 37 Indeed users who have interviewed with Etech within the last 5 years.