Falcon Force Pvt Ltd Careers and Employment

About the company

Industry
Management & Consulting

ExpertServ is an International Outsourcing Resource and Contact Center for business processes. We provide Business Process Management for customer support services, online sales support, tech support, survey management, and more across multichannel platforms.

We thrive on working with companies to deliver “Behind the Scenes” processes to create a superior customer experience with the new Generation “Digital Natives” of valued customers. We specialize in working with companies to streamline backend processes to positively impact both customer experience and client costs. ExpertServ has been building excellent direct and indirect business relationships for more than a decade with Fortune companies.

Whether you are seeking support with handling resources for social media support of responding to the new generation of customer via Facebook, Twitter etc. and other support forums, or just requiring assistance with resources for new implementation of processes, ExpertServ can handle your changing customer demands. The competitive market changes quickly, so we have learned to adapt with our clients and customers to provide superior services at a competitive price point to support ROI goals.

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Salaries

Salary estimated from 11 employees, users, and past and present job advertisements on Indeed.

Customer Service

Customer Service Representative

₹ 14,751 per month

Customer Care Specialist

₹ 11,422 per month

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Rating overview

Rating is calculated based on 16 reviews and is evolving.

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Reviews

Customer Support Executive in Gurgaon, Haryana

on May 14, 2023

Good

Not much benefits as salary is low and place is at a remote location in gurgaon near hero honda chowk, no chance of promotion or appraisal and 10 hours of shift

Floor Associate in Gurugram, Haryana

on December 10, 2022

Just average and good for freshers to start their career in BPO

The company is overall ok, there's no work pressure, every supervisor on the floor was good and ready to help, except some supervisor, not everything is good as they say, only hiring for US holidays i.e. Black Friday, Christmas, New Year etc.. No scope for promotions.

Process associate in D-34 sec 33 infocity face 2 gurgaon

on October 9, 2022

Work place

If you are a fresher and looking to build your career in bpo sector than falcon force pvt ltd is the place for you, they gave both side pick up and drop facility, 5 days working environment, rotational shifts, and when we are talking about the bad experience than I thing haven't face any, Company is good and definitely took care of there employees.

Process Associate in New Delhi, Delhi

on March 6, 2022

No fun, there was only work

Salary is very low. The tl and some were very good, helpful. Management is ok, but the head hr took lot of time to provide the existing docs, hence ended up loosing all the money saved in esi &pf(worst part). SALARY IS THE BIG ISSUE, NOBODY CAN SURVIVE IN THAT MUCH OF MONEY . ITS ALSO WFO always, no matter what.

Process associate in Gurgaon, Haryana

on September 8, 2021

Fun

It was great place to work as very less pressure was there and more of fun with workers.It was good to learn and enhance your skills to move forward in your career.

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Questions and answers

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