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Fidelity International
3.9 out of 5 stars.
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Fidelity International Employee Reviews for Customer Service Representative

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3.2
Management

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Worst Job Experience

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The most useful review selected by Indeed
I had worked previously in Fidelity International in the client services department for a year.The job is highly stressful and is essentially just a call centre job in that you are expected to take a high volume of calls with barely any breaks in between. There are unreasonable expectations in this company with no room for errors. You are constantly monitored and there is a lack of support from those in higher positions.The workload is quite substantial. There is a lack of morale in the work place. For the level of workload the pay is not good at all, I found that I would never receive a fixed exact amount each month, and could not reach out to anyone as to why I was being underpaid.They make it seem that you can progress in your role to a higher position. But this is not the case, you will always end up working in this department and cannot move to another one in the company. Unfriendly, unsupportive, unsympathetic, management.

Pros

Health insurance, other benefit packages

Cons

Stressful role with no real progression opportunities
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Great Fun company

My typical day was answering telephone and emails for all finacial aspects of the company, I have learnt to do the best customer service I can. It was a fun happy culture. The hardest part was learning the new financial service industry
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Overall rating

3.9

Based on 103 reviews
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4
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Ratings by category

3.9Work/Life Balance
3.6Salary/Benefits
3.4Job Security/Advancement
3.2Management
3.5Culture

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