Firstsource Sky
2.3 out of 5 stars.
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Firstsource Sky Employee Reviews

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2.0Work-Life Balance

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Long hours, low pay, No HELP when needed.

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You work 11 HR shifts, and after the excellent training you receive, you are then left looking unprofessional, and inept, as you have to ask questions which you need an answer via teams chat which often go unanswered.It does seem as though as long as you are giving management a lot of attention you can get away with anything.It is a shame as lots of the staff are amazing, however if you try to mention how frustrated you are at the lack of help, your position can become very easily replaced.
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Very good company

First source was a good experience to work with. Training and academy was brilliant and there were support. If only the outbound campaign was not change my position to inbound calls because of cost of living crisis but training for that one was short time. So looked for another job and join with sigma connect for Eon next .

Pros

Work from home.

Cons

Come on site once a month but risk of covid 19.
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Firstsource Sky insights

Based on 1 survey responses
What people like
  • Inclusive work environment
  • Support from manager
  • Overall satisfaction
Areas for improvement
  • Fair pay for job

Shocking pay and training

First 4 weeks of training abysmal. We watched video after video then you'd be expected to know what you're doing .After 4 weeks you get put into an academy we didn't meet our team leader for a further week ! Trainers aren't really trainers they are paid the same minimal rubbish we are and they don't like helping they prefer to point you to an In house help system .Management are far too serious they don't like jokes or any kind of a laugh which is strange considering its from home so you have to speak to your team via teams so you'd think they'd be more lienent with jokes etc.You work 44 hours a week you get paid for 37.5 they don't pay breaks it actually works out a terrible pay .10.14 an hour but after tax it is 317 a week barely liveable. As a group we complained about the training many times we even had a meeting with the head of training but that was just lip service they know trainings bad and they don't care. Avoid at all costs

Pros

From home

Cons

Long hours, poor pay
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Very stressful

I actually hated it .I had to drive 18 miles and at 11.00 at night on my own it not good I did ask if I could go an early shift but sadly was told no.

Pros

None

Cons

Long hours
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Shocking place to work if you have a illness or disability and need time off work they simply don’t care even tho you don’t get paid for sick days

Shocking place to work if you have a illness or disability and need time off work they simply don’t care even tho you don’t get paid for sick days Upper management think that they are to big for the place and often speak down to their staff. When you call in if you are going to be off sick they ask you 101 questions and are very aggressive on the phone to you.You get no social life as the hours you have to work are dreadful for the pay and the way you are treated as just a number they simply do not care!

Pros

Free sky

Cons

Terrible management No social life Mental health worries
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Lure you in but so many rules

Awful company to work for. You have to earn your annual leave meaning time off in the summer means you have no leave to take until then. All about making money and nothing to do with loyalty to customers
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Couldn't pay me to go back.

Worked the industry 10+ years and have never known anything like it; non-existent training and uncontactable managers are the norm.Managers telling people that they have "no hope" and "I'd be worried if I was you". Entire workforce is akin to playground bullying, and if I had the patience, I'd take it a lot further. HR/ops pass the buck, and noone seems to care.It's not a customer service job, so steer clear. It's sales.
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Fast paced

First source is a call centre working with sky tv, mobile and broadband. Your constantly answering calls and dealing with customer issues from billing, tech advice, repairs, upgrades, and sales.I found that working at first source is one of those jobs were in the more effort you put into it the bigger the return, it can be stressful at times but as any job just need to remember tomorrow is a fresh day and with a positive attitude even some off the most difficult customers can be helped and sorted with a little professionalism and and a can do attitude. I enjoyed time at first source I think the pay could be a little better. As days can be long

Pros

Free sky tv, and discounts on other products

Cons

Pay could be better and can be stressful for most people
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Hr

During my tenure I said something involving Black Lives Matter, a colleague took offence to it and reported me to HR, I was dismissed within 3 days without a proper investigation and then failed my appeal because they found witnesses to what I said who weren’t even working that day, Firstsource is a good company to work for but don’t get on the wrong side of HR, especially when they’re looking for ways to downsize their workforce.
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Ok if you need the money

You are essentially selling Sky products and you get commission for this which isn't a lot. You are switched from campaign to campaign at the drop of a hat

Pros

Discounted Sky TV and Broadband

Cons

working weekends
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Most shockingly run business I have ever been in and underpaid for the work you do. Do not work here your wasting your time.

Shocking place to work, don’t work here it’s a complete waster of time. Management is appalling. You’ll be there for a month or so and you’ll want to leave
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Sold a dream

Terrible job and employer. Tell you there's these amazing opportunities in the company, reality is people have worked there 10 plus years and still on same wage as someone who has started.
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Ok

They were not concerned about the Sky contract in the end and have now lost it. They were more concerned about reaching targets for new contracts and we're forcing people into roles they didn't want to do. It was do this or there is the door

Pros

4 day week

Cons

Poor management
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Fun place to work

Firstsource has great staff. The TLs are always trying to help and they can have a laugh with you which makes the workplace a very nice place to be. Its not stressful and if you have a problem, they support you and guide you through the problem solving :)
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Good job

I did love this job however I wouldn't recommend it to someone with ill mental health as it can be quite draining. Customers aren't always horrible but there is calls that are bad.
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Avoid this job!

Easily the worst job i have had the mispleasure of in 23 years of employment. From day one you will be treated as no more than a number. Did not have a good impression from my first day and this continued on a downward spiral. Out right lies about benefits, bonuses and working hours. Glitchy computer systems. Constant angry and irate customers. Unsupportive management. Very negative and doom laden atmosphere. Wasted 7 weeks in this dive. Do not take a job here!!!
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Good

Great place to work. Great team. Great work life. Overal solid place to work. Would recommend to people Looking so start off. Fortnight pay, benefits, friends. Great life great job
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Zero stars for Firstsource and Sky

Working at Firstsource and Sky is the worst job that I've had. Most of the people there are rude, obnoxious and horrible. They think it's alright to make ignorant jokes and scream verbal abuse at anyone in public in front of customers on the phone. The people at Firstsource and Sky are unpleasant and fake. The managers are very two-faced and nasty. They only care about themselves.
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Avoid

Horrible avoid at all costs, this place s an understatement of an employer. You are a number, you do not matter and if you do not do as you are told you are out. If you are not part of the clique you are nobody.
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Fun workplace

Friendly environment Staff our outstanding and very helpful Made friends for life Very competitive environment Some team leaders can be a nightmare
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Good Team

During the most of my time within this company i had a great Team Lead this guy would bend over backwards for our hole team but i did witness the unrealistic ask of other team leaders who just mounted pressure upon there agents luckily for me as i said i had a great guy in charge of me My own team lead would be 5 Star in management terns but as a company it would be a 2 overall. Maybe there needs too be a team of managers at side too take manager calls often you would hear i have a meeting or a team brief or im on break create a job where people are there too take manager calls and only that the frustration for an agent when there told no when a customer has asked too speak with someone above is not very good as there left in catch 22 i do understand that not all the time its a manager call but they still get these responses when it is if this was done it would also improve customer satisfaction

Pros

Free Sky

Cons

Long Shifts
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Overall rating

Based on 39 reviews

Ratings by category

2.0 out of 5 stars for Work/Life Balance
2.5 out of 5 stars for Salary/Benefits
1.9 out of 5 stars for Job Security/Advancement
2.0 out of 5 stars for Management
1.9 out of 5 stars for Culture

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