Firstsource Solutions
3.4 out of 5 stars.
Get weekly updates, new jobs, and reviews

Customer Service Representative Interviews at Firstsource Solutions

Here’s what others thought about the interview process at Firstsource Solutions.
Interview experience
Based on 48 interviews
Favorable
Interview difficulty
Based on 48 interviews
Medium
Interview process length
Based on 48 interviews
About a day or two

Customer Service Representative Interview process at Firstsource Solutions

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, rating is 8.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, rating is 5.

Interview process length
About a day or two
60%
About a week
27%
About two weeks
4%
About a month
4%
More than one month
4%
Most reported steps
Written test
61%
Phone call/screening
49%
Group interview
37%
Background check
33%
On-site interview
29%
Least reported steps
Drug test
2%
Take-home/sample work
0%
They have no interview
0%

What candidates say about the interview process at Firstsource Solutions

  • Introduction,,,, communication skill,,, typing test vasic knowledge test,,,, how to resolve the problem of customers
    Shared on April 24, 2017 - CSA (Customer Service Associate) - Jalandhar City, Punjab

Customer Service Representative Interview questions at Firstsource Solutions

Commonly asked questions, as reported by candidates

  • Interview questions are related to the process.
    Shared on February 28, 2019 - Customer Service Executive - Gandhinagar, Gujarat
  • Where did you see yourself afyer 5 years
    Shared on April 5, 2018 - CSA (Customer Service Associate) - Airoli, Maharashtra
  • How to improve urself ND organisation
    Shared on March 21, 2018 - Customer Service Executive - Hubli, Karnataka

Customer Service Representative Interview tips at Firstsource Solutions

Dress code for the interview
  • Formal (business suit)55%
  • Business casual (e.g. dress slacks)16%
  • They didn’t have a dress code16%
  • Casual (t-shirt and jeans)13%
  • Special outfit (e.g. protective gear)0%

What advice do candidates give for interviewing at Firstsource Solutions

  • Be honest to answer all questions...
    Shared on February 2, 2021 - Customer service associate ( non voice) - Bangalore, Karnataka

The first interview at Firstsource Solutions for Customer Service Representative

How candidates got an interview
  • Walk-In50%
  • Recruiter contacted me25%
  • Other online job site13%
  • Other12%
  • Through Indeed0%

How candidates received their first interview at Firstsource Solutions

  • I have taken the preference of my brother and entered the Interview room and given my best
    Shared on February 7, 2020 - CSA (Customer Service Associate) - Bhubaneshwar, Orissa
  1. Customer Service Representative