3.2 out of 5 stars.
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Firstsource Solutions Employee Reviews in Bengaluru, Karnataka

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Bengaluru, Karnataka233 reviews

Ratings by category

3.1Work-Life Balance
2.9Pay & Benefits
3.0Job Security & Advancement
3.0Management
3.1Culture

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Good

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It was the same as what you would expect it to be, BPO culture and incentives The only thing worth mentioning is the workspace which is amazing Rest you will not be disappointed if you don’t expect anything
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Should get home for what we work

No job safety they can remove whenever they want and tell client decision no appreciation on what we work and salary what we told on joining don’t receive after we start working
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Official response from Firstsource Solutions

July 11, 2023
Thank you so much for taking the time to leave us feedback. We strive to create a stable and supportive work environment for our employees. we make every effort to provide clear communication and transparency regarding any changes that may occur. We value your dedication and the effort you put into your role. however, if you are facing any issues please reach out to your HR Partner.

Insights into Firstsource Solutions

Based on 156 survey responses
What people like
  • Inclusive work environment
  • Ability to meet personal goals
  • Supportive environment

Productive and joyful work culture

I recently had the opportunity to experience the outstanding services provided by First Source Solutions, a BPO company engaged in US mortgage servicing via Source Point Mortgage located in Bangalore. As someone who has dealt with various outsourcing firms in the past, I must say that this company has truly exceeded my expectations.From the moment I initiated contact with their team, I was impressed by their professionalism and commitment to customer satisfaction. The staff members were knowledgeable, courteous, and went above and beyond to ensure that all my queries and concerns were addressed promptly.

Pros

Good place to work

Cons

Lack of job security.
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Fun and productive

What is the best part of working at the company?Never carried work at home.Great place to work. Sound place for prospect building.Spent 14 years.What is the most stressful part about working at the company?At giving xtra login hours was a pain.What is the work environment and culture like at the company?Decent work culture and sound environment for females as well.What is a typical day like for you at the company?R&R was the best time .Bit off from work.
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Good company to work.

Good Company to work. Good management and work culture. Flexible shifts ( mostly US shifts). Job security is a plus point. Worked for most than 2 years and never had any issue. WFH setup was smooth.
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Official response from Firstsource Solutions

July 3, 2023
Thank you so much for taking the time to leave us feedback. It fills us with pride and gratitude to hear your positive feedback about your experience We understand the importance of work-life balance, and offering flexible shifts is one of the ways we aim to accommodate your individual needs. we greatly appreciate your trust and loyalty. Your positive experience and satisfaction reflect our ongoing efforts to create an environment that promotes personal and professional growth, engagement, and well-being.

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Old school company

If you want a stressful job with no work life balance with managers shouting on you and threatening to fire you, go ahead and get a job in firstsource. The world is running in 2023, this company is still in 2005. And don't you expect more from this.

Pros

Initial packages are lucrative which are obviously a bait

Cons

no work life balance, long working hours, bad management
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Good for college goers

Not for professionals bad management no culture manager are really bad which I had been thru very biased, best for killing time all that glitters is not gold

Pros

Nothing is free

Cons

Well
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incentives only looks good, but you have no access to it

the company is not fair with incentives but apart from that the company offers a secure job and work friendly environment. perks and benefits are average.
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Good work place, no much micro management

Pros:It's good place to work and learn.Management is great and welcome.you will definitely get valued at some point . Cons: night shifts for some projects , shift allowance is not there
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Good Environment and option to switch other process during requirements

Nice company/ working environmentGrowing opportunityNice salary packageFlexibilityOpportunity to grow and learn management skillsInternal MovementWFH option based on client

Pros

Learn New things, Flexibility and now WFO

Cons

no cab for pick up
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Jobs at Firstsource Solutions

in Bengaluru, Karnataka
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productive

it’s good, just a lot of hecticnight shifts are there there aren’t more off days. salary less rest it is good, the environment too and cab service is available too
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Very bad management where they are trying to please only their company of work.

Very bad management where they are trying to please only their company of work. They will offer you higher pay loads of incentives and all but at the end youll not be able to unlock any because they will find a hack to take it back or not pay you for the amount you have worked.
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Great learning and had a great experience.

It was a great learning and had a great experience learning different things on a daily basis, I recommend fresher students or experience to join Firstsource group, people looking to learn and want to make a career, Firstsource will be the great organization for great journey.

Pros

None

Cons

9 hours working
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Good

The company has a very Good Work Life Balance, while the pay is decent but annual hike is average Management is good and open door policy. Overall nice company to work.

Pros

Work Life Balance

Cons

Hike
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Best Place to Work

Best Place to Work. One of the Best place and management is best if you are facing any issue they will solve the issue ASAP. Some time pressure will be there but over all best place to Work.
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It was an amazing experience of my life time

It was a great experience working with firstsource solutions i have learnt a lot, the corporate culture, the quarry handling skills and patience to understand and acknowledge the customer and it has a great use in our day to day life as well most enjoyable part was when I was able to get a great NPS even from a angry and unreasolved customer because it made me feel i m really great at my job.

Pros

Team work and cooperation from the team leader and other coworkers

Cons

Na
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Productive But high stress workplace

A high stress job with a normal pay.But the amount of experience you gain can help most parts of our life.The work culture is very inclusive.The work pressure is high but so is the satisfaction it brings.Managers work you hard but your team leaders have your back.Working with the general public is hard but one does learn life skills as a pro.A days work is mostly taking calls and resolving issues of international customers .One learns to be patient, attentive, have good communicative and problem solving skills.The Management is strict and prioritises work or most other things.The workplace culture is highly stressful and very competitive.The Hardest part of the job is listening to angry and irritated callers most of the time, most of which are very racist people.But there are a few people who puts a smile on anyones faces and solving their problems and helping them gives a satisfaction like no other.

Pros

Secure, Clean and safe premises with all ameneties.

Cons

There is almost no personal life and no Off days.
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Official response from Firstsource Solutions

November 17, 2022
Thank you for sharing a review. We are happy that you enjoyed your time with us, and that you find it a supportive, exciting and uplifting atmosphere - which we love to hear.We understand that some days are great and everyone is happy and other days can be difficult and complex. Change is constant in our business, and our teams function in a very agile manner to serve the dynamic needs of the customers. Having said that, we understand the importance of maintaining a healthy work-life balance and our management consciously promotes the same among all Firstsourcers. We make our best efforts to make sure that our employees are well-supported consistently.As you will know, every employee is eligible for Weekly offs, Public holidays and to avail Paid time off – Firstsource always believes in equally prioritizing the demands of one's career and the demands of one's personal life such that Firstsourcers enjoy a good work-life balance.

Productive and fun workplace

Productive and fun workplace, Good infrastructure and working environment.Firstsource Solutions Limited is known for Job Security ,however work life balance can be improved.
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I have good experince in this company

Everyone has a different experience in this organization. But me as a first Job I have a very good experience. In the workplace, everyone is cooperative, including Managers, and Colleagues.The management team also supports you when every needs it. If system issue, Salary issue, Medical issue. For very short periods they fulfill your requirement. I learned many things from here, Confidence, working with teams, Interacting without hesitation, and how to enjoy each moment without stress. I would like to say thank you for your support me.
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Not recommended

No job security , best part is WFH… HR process is very slow. Management support will be less.. if system issue we need to travel to office. Not recommend

Pros

Wfh

Cons

No job security
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Good place to work for freshers

Being a fresher u will definitely have good support to learn things, Really good in the initial days of career. But job security is low, so better keep moving once u gain sufficient knowledge. Because one fine day they will arrange call saying your notice period starts today

Pros

Working Environment

Cons

Job security
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Overall rating

Based on 2,868 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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