Firstsource Solutions
3.3 out of 5 stars.
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Firstsource Solutions Employee Reviews in Hubli, Karnataka

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Great work culture, supportive, good training sessions for employees, growth rate is good based on employee talent, recognition for hard work. Very good co ordination between departmemts
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Official response from Firstsource Solutions
July 14, 2020
Thank you for sharing feedback! We are delighted to hear that you enjoyed your stint with Firstsource.
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A great place to work and learn management skills which firstsource provides for the new commers, FSL is completely in customer service ( Call Center) where billing in done on calls answered on a daily basis/hours basis/interval basis hence its pretty hard taking calls
Pros
Free Vouchers
Cons
Long shifts with over time
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This FSl was a very help for all employees to work smart ND gave a more knowledge to leading a life with satisfied to salary also.with a helping nature of teamleadrs ND totally organization so very thankful of FSL
Pros
Happiness
Cons
Satisfaction of shifts
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Conducting customer delight programs by providing the desired options and alternatives of services.  Ensuring customer activations, tariffs, billing, schemes and other customer related issues experienced by the channel.  Analyzing the calls and issues from customers, report the same to higher management and participate to provide a backend solution.
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Most enjoyable part of the job. Work environment is good for the fresher's. Learn to lead the team. Escalation calls was the great lesson for my career.
Pros
Yes
Cons
Yes
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First Source is a place where we get to learn a lot of things, good and bad and also a place for good experience for BPO it helps us to improve our skills.
Pros
No free lunches
Cons
No long hours
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Very encouraging, Good team work, Treats each and everyone equal, fantastic environment, appreciate every effort. In total enjoyed each moment at FSL hubli.
Pros
Cab facility
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like any other BPO this one works on the time pattern. You need to complete the required hours to get your pay. Good for those who can stay in one place for long hours and work with small essential breaks.
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Here is the company where in got to know what is career. Worked for 6years and promoted as team leader for operations and learned what is life basically.
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I was feeling good to work there, and being a part of that company.I was so happy that I have worked there for 1 year.we were communicating with customer and we're giving good service.
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Pathetic company. Does not care abt the employees. I will not recommend anybody to work here. its was a call centre and hence no growth. Not in this company at least.
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Its BPO The Process is IDEA,Voice process, Customer will call for related query about there Balance dedication or General query's.& There was lot of things to learn, it was very good.
Pros
Ve use to get free milk, tea, or coffee.
Cons
35:minits break for lunch.
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I joined as an advisor every day we need take call for 180 to 200 or may be more than that .Out team leaders where very supportive .But growth was very less. and Salary was not Sufficient as per the standards of living in hubli.
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 Instrumental in attending large amounts of incoming calls, complaints and providing appropriate solutions & alternatives within the time limits and follow up to ensure resolution
Pros
Free lunch and vacasions
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Overall good exp got many more learning opportunists,special training like conflict management,LMD Training ,six sigma training etc..and co workers also very supportive we always use to have fun at work...really excellent / wonder full exp in FSL......i am speech less trust me...really good company
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I have to handle prepaid calls. I learnt how to convince customers who is hard to handle. The management and co workers are good. The hardest part of the job is to handle the customers who is in bad position.
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daily 8 hours of working learnt how to handle the inbond process managment is very good co-worker are very friendly to us nothing attending the customers
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well company, Fun work place with tl and supportive management. The most enjoyable part of the job big company,,that was a sweet memories in my life
Pros
free lunch
Cons
4
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I Learned there how to communicate with peoples and keep them cool mind and improved my typing speed Management is good Co workers are so good Continue sitting is hardest part of job In this we will get communicating with all type of customer
Pros
Free cabes for Night Time and Free tea and coffe
Cons
Only hr work
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• Firstsource solutions pvt ltd:  Customer service representative: Worked for 6 months.
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Pricing Coordinator (Current Employee), Pico Rivera, CA – May 15, 2014 Check emails for pick ups or pricing issues Schedule pickups and track down the previous schedule trucks Start with fixing pricing as much as I could during the day Help customer service reps with their questions Learn something new everyday With very low supervision My co- workers were great to work with
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