Firstsource Solutions
3.3 out of 5 stars.
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Working at Firstsource Solutions in Hubli, Karnataka: 31 Reviews

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Location
Hubli, Karnataka31 reviews

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3.1Work-Life Balance

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Found 31 reviews matching the searchSee all 2,533 reviews
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Good work culture, Good Managent, Great Team work and supportive staff

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The most useful review selected by Indeed
Great work culture, supportive, good training sessions for employees, growth rate is good based on employee talent, recognition for hard work. Very good co ordination between departmemts
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Official response from Firstsource Solutions

July 14, 2020
Thank you for sharing feedback! We are delighted to hear that you enjoyed your stint with Firstsource.

My best work place of my life

At the time i joined the company i learnt many thing and have grown up all my skills and company has helped all kind of learning activities training programs good leaderships good growth, i had joined as an telecaller and at time i was leaving i have take F2 grade it was my pleasure working at Hubli location may of the members now also welling to work in that company i wish that company owner to reopen at Hubli it will be a great help

Pros

free Tea and coffe

Cons

1 hrs a day
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Firstsource Solutions insights

Based on 95 survey responses
What people like
  • Supportive environment
  • Inclusive work environment
  • Ability to learn new things

Productive

A great place to work and learn management skills which firstsource provides for the new commers, FSL is completely in customer service ( Call Center) where billing in done on calls answered on a daily basis/hours basis/interval basis hence its pretty hard taking calls

Pros

Free Vouchers

Cons

Long shifts with over time
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Productive ND customer relationship

This FSl was a very help for all employees to work smart ND gave a more knowledge to leading a life with satisfied to salary also.with a helping nature of teamleadrs ND totally organization so very thankful of FSL

Pros

Happiness

Cons

Satisfaction of shifts
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Learning phase

Conducting customer delight programs by providing the desired options and alternatives of services.  Ensuring customer activations, tariffs, billing, schemes and other customer related issues experienced by the channel.  Analyzing the calls and issues from customers, report the same to higher management and participate to provide a backend solution.
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Yes

Most enjoyable part of the job. Work environment is good for the fresher's. Learn to lead the team. Escalation calls was the great lesson for my career.

Pros

Yes

Cons

Yes
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Really good to work with First source

First Source is a place where we get to learn a lot of things, good and bad and also a place for good experience for BPO it helps us to improve our skills.

Pros

No free lunches

Cons

No long hours
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Friendly environment

Very encouraging, Good team work, Treats each and everyone equal, fantastic environment, appreciate every effort. In total enjoyed each moment at FSL hubli.

Pros

Cab facility
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time means money......

like any other BPO this one works on the time pattern. You need to complete the required hours to get your pay. Good for those who can stay in one place for long hours and work with small essential breaks.
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Career building

Here is the company where in got to know what is career. Worked for 6years and promoted as team leader for operations and learned what is life basically.
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Productive and fun work place

I was feeling good to work there, and being a part of that company.I was so happy that I have worked there for 1 year.we were communicating with customer and we're giving good service.
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Pathetic

Pathetic company. Does not care abt the employees. I will not recommend anybody to work here. its was a call centre and hence no growth. Not in this company at least.
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Product is communication field. (BPO)

Its BPO The Process is IDEA,Voice process, Customer will call for related query about there Balance dedication or General query's.& There was lot of things to learn, it was very good.

Pros

Ve use to get free milk, tea, or coffee.

Cons

35:minits break for lunch.
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First stage of domestic Call center

I joined as an advisor every day we need take call for 180 to 200 or may be more than that .Out team leaders where very supportive .But growth was very less. and Salary was not Sufficient as per the standards of living in hubli.
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Fun and productive place

 Instrumental in attending large amounts of incoming calls, complaints and providing appropriate solutions & alternatives within the time limits and follow up to ensure resolution

Pros

Free lunch and vacasions
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Really good company , learnt many things from the company about call center working style n etc

Overall good exp got many more learning opportunists,special training like conflict management,LMD Training ,six sigma training etc..and co workers also very supportive we always use to have fun at work...really excellent / wonder full exp in FSL......i am speech less trust me...really good company
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Call center job

I have to handle prepaid calls. I learnt how to convince customers who is hard to handle. The management and co workers are good. The hardest part of the job is to handle the customers who is in bad position.
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productive andfun working

daily 8 hours of working learnt how to handle the inbond process managment is very good co-worker are very friendly to us nothing attending the customers
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very well

well company, Fun work place with tl and supportive management. The most enjoyable part of the job big company,,that was a sweet memories in my life

Pros

free lunch

Cons

4
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Very good for improving the communiaction

I Learned there how to communicate with peoples and keep them cool mind and improved my typing speed Management is good Co workers are so good Continue sitting is hardest part of job In this we will get communicating with all type of customer

Pros

Free cabes for Night Time and Free tea and coffe

Cons

Only hr work
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Productive And Fun Workplace

• Firstsource solutions pvt ltd:  Customer service representative: Worked for 6 months.
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Overall rating

Based on 2,533 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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