Working at Firstsource Solutions in Kolkata, West Bengal: 44 Reviews
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My First Company
Process Associate (Former Employee) - Kolkata, West Bengal - April 20, 2018
Indeed Featured review
The most useful review selected by IndeedYes, you heard it Right. First Source is my first company and one of best place to work in kolkata back to year 2008. I still my miss old pals. I have learn so much form their.
Pros
Fun at work
Cons
Low salary
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It was a great place to work
Back Office Executive (Former Employee) - Kolkata, West Bengal - July 20, 2022
Very loving friendly atmosphere.I miss my colleagues the process environment very much my TL Ranoj Panda who guided me to overcome all obstacles. The management is always concern of the well being of every employees RNR was conducted on every quarter and gala award ceremony was organized. Very much discliplined and totally employee oriented company.
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Firstsource Solutions insights
What people like
- Supportive environment
- Inclusive work environment
- Ability to learn new things
Challenhing Experience at firstsource solutions ltd..
Fresher (Former Employee) - Kolkata, West Bengal - April 23, 2020
Management was cooperative and helpful and environment was quite good there...it was a process which was domestic and the experiene was quite good there
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very good experience
Customer Care Executive (Former Employee) - Kolkata, West Bengal - January 4, 2020
work atmosphere is excellent. management was really helpful. Allover all seniors was there very co operative. There was no any salary issues. Salary got on time in every month.
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Best company ever
Fresher (Former Employee) - Kolkata, West Bengal - November 26, 2019
I feel really proud to be with first source. This company has Best Hr policy. We was felt family environments and work like a family member. Overall it is a great experience.
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Won't recommend
Sr. Executive - Operations (Former Employee) - Kolkata, West Bengal - June 15, 2019
It was my first company. I was expecting a lots of learning, but it didn't end up that way.
Left the job as I felt they will not ask u to leave. But surely will create a situation to leave urself. So I left.
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Good to start your career with
Call Centre Advisor (Former Employee) - Kolkata - April 18, 2018
Good to start your career with first source. I like the office cafeteria. The management was good and approachable. They talk to the employees to understand their issues.
Pros
Good to start your career with first source.
Cons
Long working hrs
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Fun workplace
Assistant Manager (Former Employee) - Kolkata India - December 15, 2017
Enhanced my knowledge and professional exposure.Managing the employee referral activities and was responsible for utilising employee referral as one of the key contributor in hiring associates during ramp up.
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Good to work
CCE (Customer Care Executive) (Former Employee) - Kolkata, West Bengal - November 4, 2017
Happy to start working in FSL but salary was not up to the mark. working environment was good.I have worked for 3 years. management part was really supportive and helped full.
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Leaders in domestic customer service business.
customer service representative (Former Employee) - Kolkata, West Bengal - October 21, 2017
Processes here are very large involving end to end core activities of customer service. Very competitive and professional work environment providing employees with opportunities for inter personal development & professional growth.
Pros
Level of peformance and competitiveness is of impeccable standards.
Cons
Na
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this very much professional place.and i learn lot of things frm here.i thankful this company
customercare executive (Current Employee) - Kolkata - October 1, 2017
This is good platform ..where I learn new things like people management,team handling, punctual.and many more.customer handling.how to talk to customer .how to solved customers problem.
Pros
na
Cons
long time
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One of the good place for Fresher
Senior Associate (Former Employee) - Kolkata, West Bengal - June 29, 2017
FSL is one of the best place for fresher to start their career. However, a fresher can learn so many things in his career from here.
However, once you complete 1 or 2 year, it's a time for movement.
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LGood company
Customer service (Former Employee) - Kolkata - May 16, 2017
Firstsource is a good company to work with. They have good work cultrue & management. I have started my career here so the first experience is good with this organisation.
Pros
Na
Cons
Na
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Good
Process Associate (Former Employee) - Kolkata, West Bengal - April 19, 2017
Chief Tasks Handled :
As Process Associate:
Resolving Customers Product related issue over the phone call
BPEM Processing
Doing Quality Checks
Nothing more
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Firstsource was fun to work at and employee friendly.
Customer Care Executive (Former Employee) - Kolkata, West Bengal - April 13, 2017
Firstsource solutions was my first brush with the corporate world.The whole experience was ethreal for me.Eventually i came to know the realities of the corporate world.The management here was not at all employee friendly.We were not at all given chance to speak.All our problems and complaints were ignored. No adequate opportunity was given to the employees to have a fair chance to prove thenselves.Eventually our process shiftes to Mumbai and we were told to look for other jobs.
Pros
Free dinner
Cons
Only drop was provided.
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Best bpo Company
csa (Former Employee) - Kolkata, West Bengal - April 7, 2017
i was join in first source on 2013 as a CSA vodafone . then i was select for Postpaid CSA . I am very much happy as beacuse i was got that chance to vbe
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Good working place
Senior Custmer Service Associate (Former Employee) - Kolkata, West Bengal - March 27, 2017
Good working place, good management, salary was always on time with PF and ESIC benefits. But yes as it was a 24*7 process, social life was disturbed. We used to have rotational shift but female employees get preference for their choice of shifts.
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Fun workplace
Telecaller (Former Employee) - Kolkata, West Bengal - March 13, 2017
Good but too much of work pressure as that was a domestic call centre. Management was awesome supportive. Hr policies was transparent. Used to get salary on time.
Pros
Hr policies
Cons
Long hours
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Management
Hr Professional (Former Employee) - Kolkata, West Bengal - February 25, 2017
One of the best management I have ever come across. What I have learned on todays date is just because of the guidance which I have got from here.
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Customer care executive
Executive (Former Employee) - Kolkata, West Bengal - February 21, 2017
Management and work culture medium...rotational shift....day to day learned ....customer handing...team members are good and supportive....target basis job
Cons
9 hors
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Good place
Customer Process Associate (Former Employee) - Kolkata, West Bengal - February 19, 2017
When I joined this was known as ICICI onesource. This was more of a stop gap arrangement for me as the job was hardly challenging for me.
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Ask a question about working or interviewing at Firstsource Solutions. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.2 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture
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Questions about Firstsource Solutions
- How are the working hours at Firstsource Solutions?15 people answered
- How did you feel about telling people you worked at Firstsource Solutions?11 people answered
- Does Firstsource Solutions require background check? What kind of background check does Firstsource …11 people answered
- Why did you leave your job at First Source Solutions Limited?10 people answered
- What would you suggest Firstsource Solutions management do to prevent others from leaving?9 people answered
- What are the perks offered by Firstsource Solutions?8 people answered
- What questions did they ask during your interview at Firstsource Solutions?6 people answered
- Is there any holidays on sundays and on festivals5 people answered
- What is the company culture at Firstsource Solutions?5 people answered
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