3.2 out of 5 stars.
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Firstsource Solutions Employee Reviews in Mumbai, Maharashtra

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Location
Mumbai, Maharashtra201 reviews

Ratings by category

3.1Work-Life Balance
2.9Pay & Benefits
3.0Job Security & Advancement
3.0Management
3.1Culture

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Found 201 reviews matching the searchSee all 2,871 reviews
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Not a great company to work with

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The place is good HR’s are responsive But the management is not. Management never listens to thè employees. We have to wait long for things to get sorted out

Pros

Na

Cons

Long hours
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Fun place with great employees

Great place to work, friendly environment great work mindset and multiples process to explore, diverse communities and awesome Timings to work. Good for career
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Amazing company to work for better prospects

What is the best part of working at the company?One of the best company to work very good staff , HR and very much employee centric organization What is the most stressful part about working at the company?As far as concerned to my role I was not working in any stressful situation as Advisor What is the work environment and culture like at the company?Amazing work environment and very good hygiene and good is terms of all benefits
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Very stressful

The TL and managers are just behind you for sales and nps targets.. Targets too difficult to achieve over chat platform. Improper resources, terrible shifts
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No productive

First source solutions is a good company but tge company provides not a enough salary to its employees. They should provide some higher salary to them to encourage them to work.

Pros

Free tea and coffee

Cons

low salary
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Insights into Firstsource Solutions

Based on 156 survey responses
What people like
  • Inclusive work environment
  • Ability to meet personal goals
  • Supportive environment

Was good, not anymore

The pros - they provide health insurance, one side pickup or drop facility and the management is polite. The cons - insufferable sales pressure for repairs queue, threats of being fired if you don't perform, management does nothing to help in these metrics, no relaxations. If you do sales daily, you'll be happy and praised by everyone. If you focus on repairs and chats and are unable to produce sales, they fire you.
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Na

it was great exprince in Firstsource Compnay where i was woring as IT Desktop & Field Engineer In the company people are good & they are always support to us during the work

Pros

yes

Cons

na
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Good place to work

my very first job. I adored it there, especially in the department I worked in, RTM voice. wonderful folks and a positive vibe. You can earn good money here. You can work for long term in this company as there is good growth and lots of opportunities.

Pros

Epf, incentive

Cons

Had to work on weekends roaster week off
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There is very friendly work environment

It is a good company. I am happy to work good working environment. Company taken care of each employee. Many program will be conducted by the company to encourage the moral of the employee.

Pros

Festival celebration, and many other programs will be conducted by the company, vantage points to the employee etc

Cons

Short breaks, etc
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Average at best

Too little pay, too much work. Trainers nice, managers questionable. Tech team is not very good. Co-ordination between departments takes a while, we got our internet reimbursements after 3 months due to negligence.
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It wonderful experience

It's great company for freshers who want to start working in the BPO.I really enjoyed my days it was the best organization in Mumbai Malad I really miss those days . OM , AM, TL are very helpful always , it's just you have to maintain your stats keep everything in place every one will stand by you , if your stats goes down just speak up with any one they will always be ready to help you .

Pros

Management it's amazing they always help you always

Cons

Nothing much i could say
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To the management

Please hire people with good salary so that the employee can stay for long term in the company. And just so the company doesn't have to pay taxes don't bluff the employee while hiring that the salary so and so in hand where as the real scenario is even from that in hand salary you need to deliver the performance whether it is in your own or not and the monthly score and the in hand amount differs every month based on the performance.
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Official response from Firstsource Solutions

November 17, 2022
Thanks for sharing your feedback. We regret to hear that your experience with us was less than positive.We are committed to giving Firstsourcers a competitive compensation and benefits package and have a team that continually reviews it to be at par with market trends.Providing clarity on salary components, employees' deliverables, and their monthly scorecards are a priority for us, and our onboarding sessions are carefully baked to explain these in detail. We hope you raised your salary-related queries with your Team Leader and your HR partner to resolve them for you during your tenure with us.We wish you all the best in your future career.

Fun oriented workplace

Staff were the east meet the west, too good. HR personal were Ok.Only Night Shift was the main concern.Had too much problem for the few months. Then sorted something.
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Productive, Fun at workplace, work life balance

Overall company is good. Great place to work here. Work life balance and Environment friendly. Medical, Transport benefits. Every Friday there are fun activities at work.

Pros

Free Transport, Medical benefit etc

Cons

Na
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Flexible and fun loving place

Always providing knowledge and support to help individual to achieve the goal ,positive attitude management is approachable,working hours are flexible , motivating and appreciating time and again

Pros

Home drop available

Cons

Incentives paid is less compared to comparator
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Managerial Experience

Every colleague is a great person they help you to grow if you show your potential. Company has a huge competitive area and has lot of opportunities for those who are eligible for after getting higher rankings.
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Don't evenr join

Pathetic one wordNo salary as per industryNo growthUneducated managersliterally they hire ungraduate peopletypical data entry workLot of cross cutting

Pros

Only Fun activities and work culture

Cons

everything
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Official response from Firstsource Solutions

June 23, 2022
Thank you for taking the time to leave your feedback. We're happy to know that you appreciate the culture at Firstsource.We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Our Recruitment process follows a robust screening and vetting process to ensure we are onboarding only those candidates who are suitable for the role. Similarly, our progression pathway offers opportunities to advance your career – at the right time and when vacancies arise.Our supervisors are on hand to provide coaching, support and guidance when you need it – We're sorry if this wasn’t the case for you, and we wish you all the best for your future career.

okay place

salary is less, long leaves are not given. relaxed working environment can make you lazy, cafeteria is pathetic. Health starts taking a tolll, Leave it asap.

Pros

job security

Cons

salary, non employee centric work
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Official response from Firstsource Solutions

May 18, 2022
Thanks for writing in with your feedback. As you rightly mentioned, providing Firstsourcers job security is important and critical for us, and we are committed to securing the future of our employees.As you will know, all employees are entitled to avail leaves basis their working pattern which is mutually convenient to them and the business. In case of any urgent circumstances, employees can make their requests to their Managers and HR team explaining the reasons.Our people are at the centre of everything we do and giving them contemporary and hygienic workplace conditions is a priority for us. We are taking your feedback and will address the areas we missed in delivering a great experience to you.We note that you are a current employee of Firstsource and would encourage you to contact your HR partner to discuss your concerns. Hopefully, with a little extra help, we can build a long and happy career for you.

I used to work there

Well. It's a good company if you are just starting your career in BPO. Work culture and everything else is good except for the pay. They have one of the least take home salaries in the industry.
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No fun only work, fun is only on papers

It's only good for manager and above, they don't count others as employees. Others are just revenue earning machines. No stress buster activities carried out of late only work with unnecessary pressure.

Pros

It was good till last 3 years back but now there is nothing as such

Cons

No humanity, doesn't care about their employees, there is a huge list....
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Fun workplace

All are very supportive tl and manager. Help to archive our goals as well as briefing given for each and other updates as well as traning is given proper

Cons

Rotention shifts
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Overall rating

Based on 2,871 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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