Firstsource Solutions Employee Reviews in Mumbai, Maharashtra
Review this companyJob Title
All
Location
Mumbai, Maharashtra201 reviews
Sort by
Found 201 reviews matching the searchSee all 2,871 reviews
Not a great company to work with
Customer Service Associate (Former Employee) - Mumbai, Maharashtra - September 6, 2023
Indeed featured review
The most useful review selected by IndeedThe place is good HR’s are responsive But the management is not. Management never listens to thè employees. We have to wait long for things to get sorted out
Pros
Na
Cons
Long hours
Was this review helpful?
Fun place with great employees
Senior Customer Service Associate (Former Employee) - Mumbai - October 12, 2023
Great place to work, friendly environment great work mindset and multiples process to explore, diverse communities and awesome Timings to work. Good for career
Was this review helpful?
Jobs at Firstsource Solutions
in Mumbai, MaharashtraAmazing company to work for better prospects
Senior Customer Service Executive (Current Employee) - Mumbai, Maharashtra - October 4, 2023
What is the best part of working at the company? One of the best company to work very good staff , HR and very much employee centric organization What is the most stressful part about working at the company? As far as concerned to my role I was not working in any stressful situation as Advisor What is the work environment and culture like at the company? Amazing work environment and very good hygiene and good is terms of all benefits
Was this review helpful?
Very stressful
Senior Customer service Associate (Former Employee) - Mumbai, Maharashtra - June 14, 2023
The TL and managers are just behind you for sales and nps targets.. Targets too difficult to achieve over chat platform. Improper resources, terrible shifts
Was this review helpful?
No productive
Customer Service Associate (Former Employee) - Mumbai, Maharashtra - April 17, 2023
First source solutions is a good company but tge company provides not a enough salary to its employees. They should provide some higher salary to them to encourage them to work.
Pros
Free tea and coffee
Cons
low salary
Was this review helpful?
Insights into Firstsource Solutions
What people like
- Inclusive work environment
- Ability to meet personal goals
- Supportive environment
Was good, not anymore
Senior CSR (Former Employee) - Mumbai - April 15, 2023
The pros - they provide health insurance, one side pickup or drop facility and the management is polite. The cons - insufferable sales pressure for repairs queue, threats of being fired if you don't perform, management does nothing to help in these metrics, no relaxations. If you do sales daily, you'll be happy and praised by everyone. If you focus on repairs and chats and are unable to produce sales, they fire you.
Was this review helpful?
Na
IT Desktop & Field Engineer (Former Employee) - Mumbai, Maharashtra - March 15, 2023
it was great exprince in Firstsource Compnay where i was woring as IT Desktop & Field Engineer In the company people are good & they are always support to us during the work
Pros
yes
Cons
na
Was this review helpful?
Good place to work
Sales and Customer Service Agent (Former Employee) - Mumbai, Maharashtra - March 1, 2023
my very first job. I adored it there, especially in the department I worked in, RTM voice. wonderful folks and a positive vibe. You can earn good money here. You can work for long term in this company as there is good growth and lots of opportunities.
Pros
Epf, incentive
Cons
Had to work on weekends roaster week off
Was this review helpful?
There is very friendly work environment
Customer Service Associate (Current Employee) - Mumbai - January 30, 2023
It is a good company. I am happy to work good working environment. Company taken care of each employee. Many program will be conducted by the company to encourage the moral of the employee.
Pros
Festival celebration, and many other programs will be conducted by the company, vantage points to the employee etc
Cons
Short breaks, etc
Was this review helpful?
Average at best
Sr. CSA (Former Employee) - Mumbai, Maharashtra - January 18, 2023
Too little pay, too much work. Trainers nice, managers questionable. Tech team is not very good. Co-ordination between departments takes a while, we got our internet reimbursements after 3 months due to negligence.
Was this review helpful?
It wonderful experience
Sr. Customer Service Executive (Former Employee) - Mumbai, Maharashtra - December 16, 2022
It's great company for freshers who want to start working in the BPO. I really enjoyed my days it was the best organization in Mumbai Malad I really miss those days . OM , AM, TL are very helpful always , it's just you have to maintain your stats keep everything in place every one will stand by you , if your stats goes down just speak up with any one they will always be ready to help you .
Pros
Management it's amazing they always help you always
Cons
Nothing much i could say
Was this review helpful?
To the management
Sr. CSA (Former Employee) - Mumbai, Maharashtra - October 25, 2022
Please hire people with good salary so that the employee can stay for long term in the company. And just so the company doesn't have to pay taxes don't bluff the employee while hiring that the salary so and so in hand where as the real scenario is even from that in hand salary you need to deliver the performance whether it is in your own or not and the monthly score and the in hand amount differs every month based on the performance.
Was this review helpful?
Official response from Firstsource Solutions
November 17, 2022Thanks for sharing your feedback. We regret to hear that your experience with us was less than positive. We are committed to giving Firstsourcers a competitive compensation and benefits package and have a team that continually reviews it to be at par with market trends. Providing clarity on salary components, employees' deliverables, and their monthly scorecards are a priority for us, and our onboarding sessions are carefully baked to explain these in detail. We hope you raised your salary-related queries with your Team Leader and your HR partner to resolve them for you during your tenure with us. We wish you all the best in your future career.
Fun oriented workplace
Senior Associate (Former Employee) - Mumbai, Maharashtra - October 2, 2022
Staff were the east meet the west, too good. HR personal were Ok. Only Night Shift was the main concern. Had too much problem for the few months. Then sorted something.
Was this review helpful?
Productive, Fun at workplace, work life balance
Senior QC Analyst - Underwriting (Current Employee) - Mumbai - September 24, 2022
Overall company is good. Great place to work here. Work life balance and Environment friendly. Medical, Transport benefits. Every Friday there are fun activities at work.
Pros
Free Transport, Medical benefit etc
Cons
Na
Was this review helpful?
Flexible and fun loving place
Customer Service Associate (Current Employee) - Mumbai, Maharashtra - July 31, 2022
Always providing knowledge and support to help individual to achieve the goal ,positive attitude management is approachable,working hours are flexible , motivating and appreciating time and again
Pros
Home drop available
Cons
Incentives paid is less compared to comparator
Was this review helpful?
Managerial Experience
Senior Customer Service Associate (Current Employee) - Mumbai, Maharashtra - July 4, 2022
Every colleague is a great person they help you to grow if you show your potential. Company has a huge competitive area and has lot of opportunities for those who are eligible for after getting higher rankings.
Was this review helpful?
Don't evenr join
Quality Analyst (Former Employee) - Mumbai, Maharashtra - June 6, 2022
Pathetic one word No salary as per industry No growth Uneducated managers literally they hire ungraduate people typical data entry work Lot of cross cutting
Pros
Only Fun activities and work culture
Cons
everything
Was this review helpful?
Official response from Firstsource Solutions
June 23, 2022Thank you for taking the time to leave your feedback. We're happy to know that you appreciate the culture at Firstsource. We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Our Recruitment process follows a robust screening and vetting process to ensure we are onboarding only those candidates who are suitable for the role. Similarly, our progression pathway offers opportunities to advance your career – at the right time and when vacancies arise. Our supervisors are on hand to provide coaching, support and guidance when you need it – We're sorry if this wasn’t the case for you, and we wish you all the best for your future career.
okay place
Sr. Collection Executive (Current Employee) - Mumbai, Maharashtra - May 5, 2022
salary is less, long leaves are not given. relaxed working environment can make you lazy, cafeteria is pathetic. Health starts taking a tolll, Leave it asap.
Pros
job security
Cons
salary, non employee centric work
Was this review helpful?
Official response from Firstsource Solutions
May 18, 2022Thanks for writing in with your feedback. As you rightly mentioned, providing Firstsourcers job security is important and critical for us, and we are committed to securing the future of our employees. As you will know, all employees are entitled to avail leaves basis their working pattern which is mutually convenient to them and the business. In case of any urgent circumstances, employees can make their requests to their Managers and HR team explaining the reasons. Our people are at the centre of everything we do and giving them contemporary and hygienic workplace conditions is a priority for us. We are taking your feedback and will address the areas we missed in delivering a great experience to you. We note that you are a current employee of Firstsource and would encourage you to contact your HR partner to discuss your concerns. Hopefully, with a little extra help, we can build a long and happy career for you.
I used to work there
CSR - Customer Service Representative (Former Employee) - mumbai - May 12, 2021
Well. It's a good company if you are just starting your career in BPO. Work culture and everything else is good except for the pay. They have one of the least take home salaries in the industry.
Was this review helpful?
No fun only work, fun is only on papers
Team Leader (Former Employee) - Mumbai, Maharashtra - November 4, 2020
It's only good for manager and above, they don't count others as employees. Others are just revenue earning machines. No stress buster activities carried out of late only work with unnecessary pressure.
Pros
It was good till last 3 years back but now there is nothing as such
Cons
No humanity, doesn't care about their employees, there is a huge list....
Was this review helpful?
Fun workplace
Sr. Customer Care Executive (Former Employee) - Mumbai, Maharashtra - October 8, 2020
All are very supportive tl and manager. Help to archive our goals as well as briefing given for each and other updates as well as traning is given proper
Cons
Rotention shifts
Was this review helpful?
Want to know more about working here?
Ask a question about working or interviewing at Firstsource Solutions. Our community is ready to answer.Ask a QuestionOverall rating
5
657
4
759
3
569
2
305
1
581
Ratings by category
3.1 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture
Compare Firstsource Solutions with
Questions about Firstsource Solutions
- How are the working hours at Firstsource Solutions?16 people answered
- How often do you get a raise at Firstsource Solutions?14 people answered
- What is the promotion process like at Firstsource Solutions?12 people answered
- How is feedback from management delivered at Firstsource Solutions?11 people answered
- What benefits does Firstsource Solutions offer?11 people answered
- How did you feel about telling people you worked at Firstsource Solutions?11 people answered
- Does Firstsource Solutions require background check? What kind of background check does Firstsource …11 people answered
- How often do raises occur at Firstsource Solutions?10 people answered
- Why did you leave your job at First Source Solutions Limited?10 people answered
- What would you suggest Firstsource Solutions management do to prevent others from leaving?9 people answered
Learn about popular job titles at Firstsource Solutions
- Companies
- Firstsource Solutions
- Employee Reviews
- Mumbai, Maharashtra