Firstsource Solutions
3.3 out of 5 stars.
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Firstsource Solutions Employee Reviews for Call Center Representative

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Job Title
Call Center Representative9 reviews
Location
India9 reviews

Ratings by category

3.1Work-Life Balance

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Found 9 reviews matching the searchSee all 2,504 reviews
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Good to start your career with

Indeed Featured review

The most useful review selected by Indeed
Good to start your career with first source. I like the office cafeteria. The management was good and approachable. They talk to the employees to understand their issues.

Pros

Good to start your career with first source.

Cons

Long working hrs
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Good place to work

Good place to work with and the management is also very nice and helpful.They are very cooperative.An individual can start working over here and even grow because they have lots of opportunities over there
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Firstsource Solutions insights

Based on 90 survey responses
What people like
  • Supportive environment
  • Inclusive work environment
  • Ability to learn new things

productive and enjoyable job

I am in first source from lastly seven months a proxy and I have learnt many things. I came to know about what is a job and how to achieve goals in job or life. Everyone in company is very nice, helping and co-operative

Pros

free tea

Cons

long hours
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Gud

A nice and wellgrowth company i lyk that company...... i am very happy and statisfird wth tht company always happy...... bt the salary was very low .

Pros

Yes

Cons

Long
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nothing to mention

First sourceEach and every day at first source LTD was different,Working at a call center is a rewarding experience with lots of opportunity for social interaction. different kind of people on the other side of the phone each and every day
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Rate your recent company

Share your experience to help others

My previous roles were not customer-facing so it was great to have the chance to develop this area of my experience.

I also learned a great deal about handling customers.and I developed my skills and experience in numerous different ways.
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It was good job but they r not increase salery so salary shold be increase in every 6 months

It was good job but they r not increase salery so salary shold be increase in every 6 months

Pros

Na

Cons

Na
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 Worked as a senior executive in Escalation Team and Technacal Team

Working on Non-Tech SOP for Knowmax tool .  Working on wrong tagging project as a SPOC of Wrong Categorization.  Co-coordinating with FR Team to resolve Escalaltion calls..  Initiative taken to increase transfer rate of calls for level 2 tecchnical and Escalation Desk .  Conducting complete Technical and Non-technical sessions several times as per the requirement of process.
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productive

It is a good company . since i want to shift my place of living from trichy dur to some family reasons i am applying .

Pros

free hand

Cons

long hours
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Overall rating

Based on 2,504 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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