Firstsource Solutions Employee Reviews for Customer Service Representative
Customer Service Representative355 reviews
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Job profile is good, discipline is good, advance payment system nill, salary was minimum, unable to carry daily life with that minimum amount. Job profile was : customer support associate.Client was : vodafoneHave to solve the customer queries through phone.
This is a great place to work if you are a fresher or have no work experience at all. Wouldn't recommend working lot term as this organization seems to be plagued with foolish management practices like reducing salaries and increase performance incentives (targets set will be unrealistic), asking you to work overtime for free n other silly things... it's only ok to work here if it's temporary ... ders also job security .. incase your process shuts down they will try and move you to a new process
firstsource is the first company which provide me job at there.the staff and company both are very good for me.this is an airtel call center .very fast to resolve the customer query on phone call.
helpfull to improve the financial situation of an employ.
no branch at jalandhar now.
Low salaries, extra stress and excessive work-pressure. Work environment and company culture doesn't sync.... Management is too politically influenced by people who show off rather than the ones who really work.
Official response from Firstsource SolutionsJuly 15, 2020
Thank you for sharing your feedback.We are sorry to hear that you did not have a great experience. We pride ourselves in providing a competitive benefits package and good working environment which is supportive, inclusive and fair for all our employees. We wish you had spoken to someone in Human Resources Team during your tenure with us. Nonetheless, we take your feedback sincerely and will do our best to improve.
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New employees face problems from senior employees, if you work yourself with justice. You can also work smart and hard, you will never get correct reward form your higher supervisor. Definitely you will feel partiality between team leaders. You will feel good from company rules and regulations. This company gives more safety to female employees.