Firstsource Solutions
3.3 out of 5 stars.
Get weekly updates, new jobs, and reviews

Firstsource Solutions Employee Reviews for Customer Service Representative in Vijayawada, Andhra Pradesh

Job Title
Location
Found 17 reviews matching the search
See all 2,222 reviews
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It is great opportunity in First source.. best learning institute for me to learning communication . it is an inbound process of Vodafone .. Here we are handling prepaid and post paid calls
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Low salaries, extra stress and excessive work-pressure. Work environment and company culture doesn't sync.... Management is too politically influenced by people who show off rather than the ones who really work.
Pros
Learning
Cons
Salaries
Was this review helpful?
Official response from Firstsource Solutions
July 15, 2020
Thank you for sharing your feedback.We are sorry to hear that you did not have a great experience. We pride ourselves in providing a competitive benefits package and good working environment which is supportive, inclusive and fair for all our employees. We wish you had spoken to someone in Human Resources Team during your tenure with us. Nonetheless, we take your feedback sincerely and will do our best to improve.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
firstsource is good for a fresher. salaries are very poor. but it develops our skills. management is too good. always tjikia about the upliftment of it
Pros
punctual
Cons
salary
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work here. Learnt New things about BPO culture, very encouraging seniors to full fill ones targets. Managers are humble and supportive with the subordinates.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I learned hard working good management good workplace culture no hardest part of the job Saturday programs happy friendly work place I learned hard working good management good workplace culture I like First Source copany
Was this review helpful?
Rate your recent company
Share your experience to help others
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work at but lacks advancement which makes it hard to retain loyal employees. Very supportive management to help and guide you through basically everything.
Pros
Very supportive management
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It is good job which i like the most in my career and which gave a god experience with first source which showed me the life in the BPO sector which i like and feel more comfortable
Cons
9hours job
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I didn't find any typical day at my work in first source because i love my profession & i am dedicated towards my job.Every day i learn a new thing in first source & the job culture & management is very supporting for my career growth. Hardest part of the job is salary, But every moment i spent in first source is most enjoyable & unforgettable.
Pros
Always festival atmosphere & good refreshments.
Cons
low salary base when compare with city cost of living & standards not upto the mark
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
As a customer care designation .I am lot of thing i learn F.S the way of culture is very good .Management also lot of help to carrier how to grow the future lot of support .
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
This is a good company. The company of the atmosphere is good. The company provide food and events are all good. It's provide gifts for those who do good work. There is no salary growth. In India the company is in chenni and bangalore. In India The main branches is in chenni
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
An associate face individually to the vodafone business users, it leads to new experience by day by, Senior customer gives information about the skill development like proove our self business users and many others share experince in various steps.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
This work place is good ..because we learn about how we work for company? and also company save employee's life according to finance ..
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I learnt a lot of things. How to mingle with collegues. Maintain the team to achieve the targets and motivating
Pros
free food coupons
Cons
less hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
friendly atmosphere and very cooperative management good assitance for improving skills.
Pros
-
Cons
-
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
-Actually I have been handlingPostPaid Calls in My Company Its toughest Job that i had ever Done But i like Satisfying Very Irrated People Due To continuous Nite Shifts and Lot Of Work Pressure In Certain BPO Sector I would Like For Job Change to Non BPO Sector -Cuming to My Collegeus We Chit Chat After Once Our Shift has been Completed -I having been learned A lot how to Contact With my below People And how to intract with custmer who are in most irrated once -Cumming to my Njoyable Part One Day I have Been Got An Five Apprecation Call From Cstmer To My reporting manager He Praised Me alot
Pros
Free Drope Facility
Cons
Continuous Answering Of Callings
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Really i learned a lot in this organization and gained much more Information which is very useful for me and for my Future. Had an Excellent Management, Well Planned Organizational Structure, Rules and Regulations to be Must and Should be followed bye each and every Employee, everything pre-planned, Comfort and no inconvenience to employees methodology, Good Senior Executives, TL's, co-workers with a standing support. We use to have ful-to-ful fun and entertainment also in every weekend. Finally a Safe and Secure well going organization to work happily.
Pros
Free Lunch Facility on Eve's (Celebrations and Fests & Parties) etc.
Cons
No OT's for Females but for Males there are ..
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
-my typical day : my 1st day in on the floor, where i cloudn't understand anything.-I learned to get adjusted to the situation.-Management was good-My co- workers were good.. used have a feeling that i am working at home.-Hardest part is struggling for getting hgh in pay...-Most enjoyable part.. competion among us to achieve our target by the end of the day
Pros
used to have fun on floor
Cons
heavy call flow
Was this review helpful?