Firstsource Solutions
3.3 out of 5 stars.
Get weekly updates, new jobs, and reviews

Firstsource Solutions Employee Reviews for Customer Service Representative

Job Title
Location
Found 292 reviews matching the search
See all 2,226 reviews
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Well. It's a good company if you are just starting your career in BPO. Work culture and everything else is good except for the pay. They have one of the least take home salaries in the industry.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
First source is one of the best place to work with regular interactive activities and good support staff with Best management of products ... full fun
Pros
Free coffee and snacks
Cons
Working space is less
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
There is a growth oppotunity also management is nice and also have job secuirty also there are fun activites which happens every weekend i feel great that i m a part of this company
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
You should have the ability to satisfy/convience customer. Customer is the king. It is a BPO sector. You have to take calls which are coming from the customers side. Important is the training period you should be totally focus on the training because its a tough work and if you are not prepared properly in your training then there's no chance for you in this company.
Pros
1hour of lunch e.g. aux
Cons
9 hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Night shift makes me worse. Learned lot from colleagues. Good Management. Cab Facility. No hardest part. Team mates , Lunch out , Party`s Enjoyed the work.
Pros
No
Cons
No
Was this review helpful?
Rate your recent company
Share your experience to help others
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It is great opportunity in First source.. best learning institute for me to learning communication . it is an inbound process of Vodafone .. Here we are handling prepaid and post paid calls
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good growing company. More opportunities to learn and develop our knowledge and skills. Salary packages can be improved. Incentives and shift allowance can be encouraged.
Pros
Performance awards
Cons
Long hours
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Firstsource was one of the best company i ever worked in Bpo sector the management of the company is excellent there is no partiality they treat everyone equal to each it
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
This FSl was a very help for all employees to work smart ND gave a more knowledge to leading a life with satisfied to salary also.with a helping nature of teamleadrs ND totally organization so very thankful of FSL
Pros
Happiness
Cons
Satisfaction of shifts
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
nice supportive company. and learned lots of thing . good environment staff was doing good work place best team ever i meet. and always thank to this company for my first experience.
Was this review helpful?
Help us improve!
Is Indeed your favorite place to learn about companies?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A good experience with First Source.. Good team work, management was also good. timing was from 7 am to 4.00 pm. Learned to deal with the customers...
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Yes i have started in my career this company and i have learned more than consequences and situtations handing thoughts. I earned more incentives and improved my verbal communications...
Pros
Free Lunche Coupons
Cons
One way cab
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Company with a positive work environment . Scope for personal and professional development as the company encourages you to take initiative and come up with solutions
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Australian shifts not good for health , transportation not good , optus process very trying , trainers are very professional , quality team not up to the mark.. staff rest rooms not enough bed..
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It was my first job in IT sector and I got to learn a lot about the working culture and working environment in IT industry, though it was fast-paced and stressful working experience. However, it helped me a lot to enhance my skills.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It is a peaceful place to work only thing is that the breaks are limited and food in the cafeteria is okayish trainers and team leaders are good smokers will have a tough time as the breaks are very tight and the process is car insurance you have to understand it well to enjoy working there
Pros
Good environment
Cons
Fixed breaks
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
The work environment of this organisation was awesome and none of our co workers were unhappy about their jobs. The training provided was very efficient and it was a company I woukd recommend everyone to work with.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Some modem configuration and given resolutions And provide safecustody activations and informed about plans informed about new connection given the resolution about technical terms like net is not working and frequently disconnectly and solution about slow browsing
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Its good place to work here and growth in my life and learn in process.and high opportunity in future I Execpt good salary in future.
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good Vision and Values, Policies and Restructions Best Place to Learn and grow Great environment, had fun and enjoyed Really fantastic experience with Management
Was this review helpful?
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good Work Culture. Work Environment is very good. Awesome Work-Life Balance. Leave Structure is well defined Employee friendly intranet portal Salary hike is poor. Career growth is dependent on the project you work at. IJP rolls out quickly in the company.
Pros
Awesome Work-Life Balance.
Cons
Career growth is dependent on the project you work at.
Was this review helpful?
  1. Customer Service Representative