Firstsource Solutions
3.3 out of 5 stars.
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Firstsource Solutions Employee Reviews for Customer Service Representative

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Well. It's a good company if you are just starting your career in BPO. Work culture and everything else is good except for the pay. They have one of the least take home salaries in the industry.
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I worked at firstsourse solutions Ltd., Full-time Near 2 years. Long travel and bad salary package otherwise it's all for Good like friendly work environment and Good work culture.
Pros
Friendly environment
Cons
Bad salary package and long hours travel
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Its a good work place for freshers, good management, attractive salary, nice leave management, teame managers are good, hrd manager also good, one think I must tell that shift timing is good, like all girls are allowed in mornung shift, no girl allowed to work at night or evening shift, rules and regulations are very strict.
Cons
Long hours
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As it was first job, good experience with big team, And improved communication skills and it was good environment as the Management was very helpfull
Pros
Activities like playing
Cons
Long houra
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one of the best places to learn the nuances of the trade you practice, keeps one on their toes to excel in service indicators. company tries to organize goodwill program to keep employee relationship in good deed.
Pros
environment is calm and gives space to learn
Cons
less care about employee's future career
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Processes here are very large involving end to end core activities of customer service. Very competitive and professional work environment providing employees with opportunities for inter personal development & professional growth.
Pros
Level of peformance and competitiveness is of impeccable standards.
Cons
Na
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FSL is people centrik Company they always think about there employees but the pay is very less you can learn a lot of things there the food provided by the canteen is awesome
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It Good company They follow they own rules, example : If employer is sick, he approach for leave with Tl or HR, they not approved, If employer unable to go office due natural disasters for weeks, and employer inform that to HR also Terminated from company. In other things and features company is good.
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If you are at the initial stage of career, you should join Firstsource. It is a great place to work and learn. They are very professional in all aspects and have wonderful workplace environment.
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Last day at work was a typical day, enjoyed training period which was close to 2 months. having perks was a challenging breaks were the favorites as its always team breaks.
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They are Well structured organized promising company.fun and productive workplace i was really enjoying proud to be worked at firstsource private limited
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Good company People and management are friendly Employees safety and girls are given complete protection specialy girls in night shift Drop facilities are also good
Pros
Good company
Cons
Politics present in management
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Everything is good in this company except salary pay. I know it's fully depend on position but it's satisfying. I don't have word to say but it really good and i enjoyed.
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Its Very Nice Company To work Salary Will Be low but we can work peacfully we can learn new things from there..always me enjoyed my work There good place to work
Pros
Yes Sometimes
Cons
No extn
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BPOs are not the ones you need to chose when you are just out of the college. Completely ruins your career growth unless you move away as soon as possible.
Pros
Training Was Fun
Cons
Everything.
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the most enjoyable work experience. all is about customer service. the hardest part of this work is irate customer handeling. its 24*7 working process.
Pros
awesome shift timings
Cons
long hours.
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firstsource is good for a fresher. salaries are very poor. but it develops our skills. management is too good. always tjikia about the upliftment of it
Pros
punctual
Cons
salary
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Firtsource is a very good place for work.everyone are so helpful senior ,team members . best thing this office no difference between meal and female
Pros
Tea, coffee
Cons
Long hours
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six day working culture. Flexible working time. Over time for earn extra amount daily. Compensation paid off. Optional week holidays. Salary were very low. Need to improve the salary of the employess.
Pros
Nothing is free
Cons
Breakfast.
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I had workaholic colleges for the better experience. I learned how to work under pressure and how to manage it. I learned how to manage team how to work with them. Our management team was very good. about work culture, friendly, was getting help from seniors. The hardest part of the job was, to get a stand on their expectation, it was hard but our team always made it easy. Every day was an enjoyable day.
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  1. Customer Service Representative