Firstsource Solutions
3.3 out of 5 stars.
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Firstsource Solutions Employee Reviews for Operations Manager

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Job Title
Operations Manager10 reviews
India10 reviews

Ratings by category

3.2Work-Life Balance

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Good place to work

Indeed Featured review

The most useful review selected by Indeed
Good place to work and to learn You get exposed to new things and culture you would like to work with Adequate support is provided and additional skills to groom yourself are conducted on regular intervals Centralized access to employees to know the companies and personal growth structure Employee can move across the LOB's
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Fun and Growth

Firstsource Pvt Ltd which was initially known as ICICI Onesource is a great place to start a career. Its a BPO. Excellent management and good growth opportunities.
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Firstsource Solutions insights

Based on 86 survey responses
What people like
  • Ability to meet personal goals
  • Supportive environment
  • Ability to learn new things

Client centric

Client first and employees treated like family! Very open culture and non bias approach towards all. Seniors listen and address issues without any delay
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Best place to learn from the core of any operational metric.

Best place to learn from the core of any operational metric. You will be perfect in operational things within 10 to 12 months. We also have fun while work.


Same age group.


Long work hrs.
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Good place to work, job is secure for average and good performers, concerns are heard by management, growth opportunities are good in half the programs up to the level of a TL, the duration for getting a higher designation is slightly higher and needs certain internal certifications. Salary is not up to good industry standards


Safe place for performers


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A beautiful journey

I have worked with firstsource for almost 100months and to have worked with them was a fantastic personal and professional experience. I wish them all the very best for their endeavour.
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Learning centre

good place to learn basic concepts of the bpo and ites sector. Processes like SKY and Lloyds TSB are benchmarks for the industry
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Good company

Good company Supportive staff Salary not upto the mark Work can be sometimes very hectic and need to create a good rapport with clients.


Job security, good coworkers


Salary not upto industry standards
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Productive and good work culture

Good people oriented company Policies are people oriented and the company to work with. Good co workers and good learning


Free Transport
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Work Culture

Work environment & all aspects about People Management, Process Management & SLA delivery


Rewards & Recognition programmes


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Overall rating

Based on 2,500 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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