Firstsource Solutions
3.3 out of 5 stars.
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Firstsource Solutions Employee Reviews for Process Leader

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Job Title
Process Leader14 reviews
India14 reviews

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3.2Work-Life Balance

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Productive and energetic

Indeed Featured review

The most useful review selected by Indeed
Overall very good BPO and would like to appreciate HR team here. overall good experience to work hear lots of learning and challenges faced here. Full of excitement and friendly work place.


nothing is free here.


only break problem. not manageable
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My best work place of my life

At the time i joined the company i learnt many thing and have grown up all my skills and company has helped all kind of learning activities training programs good leaderships good growth, i had joined as an telecaller and at time i was leaving i have take F2 grade it was my pleasure working at Hubli location may of the members now also welling to work in that company i wish that company owner to reopen at Hubli it will be a great help


free Tea and coffe


1 hrs a day
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Firstsource Solutions insights

Based on 86 survey responses
What people like
  • Ability to meet personal goals
  • Supportive environment
  • Ability to learn new things

Good experience

Good company to work for, job roles are well defined but you don't get chance to explore new things. Managment gives keen ear to your concerns. People centric organisation.
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Nice working environment

Nice working environment Salary is not as good when compared to other companies Hikes are not good when compared to others Job security is given importance Firing people are very less comparatively
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Productive and Good Learning

Good place to work and offers several programs to develop the skills. Provides opportunity with the experience that holds with the company overall nice company to work but salary must be a concern less pay.
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Normal BPO Operations

Well it was like usual call center. I joined as a team leader and later promoted to Process leader. I learnt many skills how to handle the team and get the work done from them.


Good work culture


Less Salary
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Better Place to Work

Better Place to work Good Atmosphere Work culture was good Salary package was very less compare with other MNC organization Long hours work Targets were too hard to achieve.


Need to revise the salary stack
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Great Place to work

Great place to work Great trainers Great team leaders and managers Open door policy Great working environment Good training provided employee engagement
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Great workplace

Firstsource is a great company for beginners as it gives you the opportunity to learn and develop as an individual It has got a great management team who helps you in your day to day work life
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Excellent place to work with

Excellent place to work with and had a great learning. Place where you have lots to learn and its a family at work. Better management and good work culture You are recognized for your work and paid likewise.


Good place to work with


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Good Enviourment

FSL is my First Company,,what ever i learned from this company is an asset for enviourment is very good.i loved my jouerny with FSL




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Productive and fun workplace

I have enjoyed working in Firstsource perfect place to work as the management is people centric
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Productive and Customer Satisfication

one day there was a surprise audit,i have learned to keep myself ready for any situation,management was not that much supportive,my collegues was very hardworking,hardest part-due to some limitation we were not able to give 100% resolution to the customer.Most enjoyable part:talking to many customer and taking feedback for our buisness improvement


monthly outings....


long hours
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productive and fun workplace

Every day is good day with new learning. management is really good, good people.
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Overall rating

Based on 2,500 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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  • Process Leader