Firstsource Solutions Employee Reviews for Quality Analyst
Quality Analyst16 reviews
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I started my career in First Source. Training and manager were very co-operative. I learnt a lot when I was working in First Source. Work place consists of good culture and it was good experience to work in such a organisation
No scope for free launches
Depends on business requirement
Firstsource is a very people friendly company and stresses on an open door policy, this organisation is also involve in corporate social responsibiliy and gives an open platform for ideas to make life better for customers and employees alike. It is a place where many culturl activities take place, and geniune efforts by all emplyees are openly appreciated. I have had a wonderful time working for this company and I will heartily recommend it to anybody wanting to make a career here.
open door policy, flexible management
salary not as per market standards
First company had learned lots of things, started working as customer care agent got promoted as floor support and briefing spoc and quality analyst, Done lots of training programs like yellow belt certification, TTT and TTQ, seven thinking Hats,
I started working with First Source soon after my Graduation. I was a Customer Service representative. Soon got promoted a Quality Analyst at the call center as I was a star performer in my team. I enjoyed interacting with customers based out of United Kingdom who opened their bank accounts with ICICI Bank, UK. It was pleasure speaking with them and solving their queries. As a Quality Analyst I would listen into live & recorded calls and provide feedback to the call center agents helping them improve on the service being provided to the customers. Management was helpful and motivating. They helped me grow from a college fresher to an experienced quality analyst.
Sodexho vouchers given for working extra hours and on weekend.
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when i joined i was a fresher. no idea about any work. FSL have very helpful culture. I was learned about time management, work management, operating all system like excel, some software, if we suffer from any typical situation FSL always help to handle it perfectly. specially our team leaders are help most. i have so moves in my job role but every time i got perfect and productive work place with my team leaders and my Team members. i spend a enjoyable time with FSL.
When i join this company that time i am fresher and its my first job. No doubt its very tough to do the work regularly 4-5 hors also complete total 8 hours, but that time its easy to do bcz the team leader is very supportive and always try to do best for our organization also organization do well for us.
very good and interesting my job profile and company has given me lot of opportunity to learn new things and supported me a lot to build up my career. i really proud that i have work with them and its like my family were i used to learn good things which helps me to make me myself happy in my life.
Monitors the quality and accuracy of calls on a random to ensure that the quality is as per the standards checks for any errors or deviations Improve my knowledge & team Handing Good management very helping & very friendly Team Handling Auditing calls & feed back associates
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