Firstsource Solutions
3.3 out of 5 stars.
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Firstsource Solutions Employee Reviews for Quality Analyst

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Job Title
Quality Analyst17 reviews
Location
India17 reviews

Ratings by category

3.2Work-Life Balance

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Found 17 reviews matching the searchSee all 2,459 reviews
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Sarkari Naukri 2

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The most useful review selected by Indeed
It's good for those who want to stick for longer time with average salary. Honestly I have more good experiences than bad ones working here. Management is clueless of what employees need.
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Don't evenr join

Pathetic one wordNo salary as per industryNo growthUneducated managersliterally they hire ungraduate peopletypical data entry workLot of cross cutting

Pros

Only Fun activities and work culture

Cons

everything
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Official response from Firstsource Solutions

June 23, 2022
Thank you for taking the time to leave your feedback. We're happy to know that you appreciate the culture at Firstsource.We are committed to giving Firstsourcers competitive compensation and benefits and have a team that continually reviews them to be at par with market standards. Our Recruitment process follows a robust screening and vetting process to ensure we are onboarding only those candidates who are suitable for the role. Similarly, our progression pathway offers opportunities to advance your career – at the right time and when vacancies arise.Our supervisors are on hand to provide coaching, support and guidance when you need it – We're sorry if this wasn’t the case for you, and we wish you all the best for your future career.

Firstsource Solutions insights

Based on 64 survey responses
What people like
  • Ability to meet personal goals
  • Supportive environment
  • Ability to learn new things

Most amazing company ever worked I

I joined firstsource in 2009 ,I have given my resignation by 2017 it is a really wonderful company.It is people centric company. I would love to work with this company again.
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Good place to work

I started my career in First Source. Training and manager were very co-operative. I learnt a lot when I was working in First Source. Work place consists of good culture and it was good experience to work in such a organisation

Pros

No scope for free launches

Cons

Depends on business requirement
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People Friendly and culture sensitive work place

Firstsource is a very people friendly company and stresses on an open door policy, this organisation is also involve in corporate social responsibiliy and gives an open platform for ideas to make life better for customers and employees alike. It is a place where many culturl activities take place, and geniune efforts by all emplyees are openly appreciated. I have had a wonderful time working for this company and I will heartily recommend it to anybody wanting to make a career here.

Pros

open door policy, flexible management

Cons

salary not as per market standards
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Management

First company had learned lots of things, started working as customer care agent got promoted as floor support and briefing spoc and quality analyst, Done lots of training programs like yellow belt certification, TTT and TTQ, seven thinking Hats,

Pros

Trainings
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Best bpo

Best BPO i worked with. I started my career with FSL & i am blessed that i have met so many people out there. Learned lot from Advisor to Quality Analyst
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Na

Very good place to work with. Managers are very friendly and approachable Gives opportunities to grow Very good and memorable journey so far, considers employees situation and is flexible

Pros

Na

Cons

Na
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Growth Opportunities

Opportunities to Grow Opportunities to work for different programs Rewards and Recognition Fun at work Training sessions People Management Fun at Work
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not nice

Very low salary no recognization also no people friendly all politics . no salary increment done for management. Team. Its very insecure company. No job satisfaction

Pros

nothing

Cons

often
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Great place to start career as a fresher from college after graduation.

I started working with First Source soon after my Graduation. I was a Customer Service representative. Soon got promoted a Quality Analyst at the call center as I was a star performer in my team. I enjoyed interacting with customers based out of United Kingdom who opened their bank accounts with ICICI Bank, UK. It was pleasure speaking with them and solving their queries. As a Quality Analyst I would listen into live & recorded calls and provide feedback to the call center agents helping them improve on the service being provided to the customers. Management was helpful and motivating. They helped me grow from a college fresher to an experienced quality analyst.

Pros

Sodexho vouchers given for working extra hours and on weekend.

Cons

None
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Good environment... for work.

when i joined i was a fresher. no idea about any work. FSL have very helpful culture. I was learned about time management, work management, operating all system like excel, some software, if we suffer from any typical situation FSL always help to handle it perfectly. specially our team leaders are help most. i have so moves in my job role but every time i got perfect and productive work place with my team leaders and my Team members. i spend a enjoyable time with FSL.
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Great working environment

Friendly and fun work culture with good management and friendly clients. No red tape and politics. Takes care of the employees.

Pros

Work Environment

Cons

Slow Growth
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Productive and Fun Working

When i join this company that time i am fresher and its my first job. No doubt its very tough to do the work regularly 4-5 hors also complete total 8 hours, but that time its easy to do bcz the team leader is very supportive and always try to do best for our organization also organization do well for us.
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excilent

very good and interesting my job profile and company has given me lot of opportunity to learn new things and supported me a lot to build up my career. i really proud that i have work with them and its like my family were i used to learn good things which helps me to make me myself happy in my life.

Pros

good

Cons

having fun
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fun workplace

Monitors the quality and accuracy of calls on a random to ensure that the quality is as per the standards checks for any errors or deviations Improve my knowledge & team Handing Good management very helping & very friendly Team Handling Auditing calls & feed back associates
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Carrier growth

1. work timing 9.30 am to 6.00 pm 2. I was learned business ethics 3. Management is good 4.I am satisfied the job 5. getting promotion and rewareds

Pros

flexible working time

Cons

limited salary
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Overall rating

Based on 2,459 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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