Firstsource Solutions Employee Reviews for Senior Customer Service Representative
Senior Customer Service Representative138 reviews
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1.No stress 2.canteen is good 3.we learn about how do employee work in corporate environment 4.5 days working rotational shift 5.salary increatment in year
Doesn't provide ultimate solutions to the employees.Benefits and Facilities are worst.Doesn't motivate employees for their growth in the industry or company.
They only care about their clients
Official response from Firstsource SolutionsAugust 18, 2020
We are sorry to hear that you did not have a great experience during your employment with us. We work hard to provide a supportive work environment and our benefits package is on par with the best in the industry. Your experience is definitely at odds with our values as an organisation that puts our employees at the heart of what we do. We are proud that the vast majority of our employees enjoy a happy and fulfilling career with us and our leadership team continuously empowers, motivates and supports every single employee in our company.We hope you used one of our feedback channels while employed with us. We actively seek feedback from all our employees through our HR team and Employee surveys, so that we can continue to improve employee experience.
The security staff can be helpful because, they are cool. The funny part is, no ex employee allowed in the canteen or use the rest room. what would an ex-employee would possibly test your integrity. If you see someone sneaking in the production floor, that can pose a threat. But the so called Canteen is so away from the so called production floor. Why would you people deny access to the canteen?
Payment right on time, subsidized bill at the cafeteria, friendly and helpful HR, Sanitation is extremely good, no tolerance on mis conduct, Recognition on quarterly basis, Bunk beds are provided for the employees’ convenience, Honey mooning period is around 90 days.
Cab does not leave on time since they drive so fast and woman employees encourage rash driving, Pillion drivers dont give importance on who complains or their life is at risk, nothing happens if its reported to the appropriate dept, the water flowing out the taps are re used, Please do not throw in the cigarette buds on where it should be, Bunk beds can be misused, I do see people sleep with no prior permission, so don’t be surprised.
Official response from Firstsource SolutionsJuly 13, 2020
Thank you for taking time to share feedback! As you rightly mentioned, we take pride in providing a good work environment that respects, rewards and supports our employees. We are happy that your positive feedback is reflective of the same. Safety and security of our employees are of utmost priority and we ensure that adequate measures are in place. We regret that you or your friend (ex-employee) had some unpleasant experience during your stint with us. We take your feedback sincerely and will do our best to improve.
Quick solution provided to the customer. Answered all the queries to the customer related to payments or their credit card. Meeting the target from month to month.
It was really good experience to work with such good organisation and I am really looking out for to be part of the organisation once again in Corporate office because really nice organisation with friendly staff, team easy to approach to any of the leading head and get good feedback from them which enhance the knowledge, skills and experiences.
Friendly Work Environment. Less Pay . Weekend fun. monthly once you will have culturals. Only disadvantage of this company is NIGHT SHIFTS AND ROTATIONAL SHIFT.