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Firstsource Solutions
3.3 out of 5 stars.
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Firstsource Solutions Employee Reviews for Senior Customer Service Representative

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3.2
Work-Life Balance

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Found 122 reviews matching the searchSee all 2,238 reviews
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I learned to how to work at corporate

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1.No stress 2.canteen is good 3.we learn about how do employee work in corporate environment 4.5 days working rotational shift 5.salary increatment in year
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Official response from Firstsource Solutions

September 1, 2020
Thank you for your great feedback. We are delighted to know that you had a positive experience while working with us. We wish you the best for your future endeavours.
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Work

a typical day at work what you learned management your co-workers the hardest part of the job the most enjoyable part of the job
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discipline

It was good learning experience, co workers werent good , management was partial

Pros

free pick up

Cons

no breaks
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Same as below

My first company and the environment was good, good cafeteria and compoany understands agent needs and also have assessment regularly.

Pros

Free luch

Cons

8
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Productive Place

Tough shift timing learned managerial responsibility, How to Tricks of man management, Learn how maintain quality learn how to become an good leader. Co workers are too good very much friendly

Pros

Nice nagement

Cons

Jobsecurity
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very good exposure

first BPO job- gave a lot of insight of BPO industries .. nice place to work
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Good work

Good work and co workers but unfortunately poor people management skills with higher authority
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Call Centre Exceutive

Call Centre executive work was much of learning & promoted as senior call centre exceutive
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Good company with good field too

Managing calls by taking hirated customers and normal customers too Patience,seeking,communications,way of talking good co workers are very friendly its taking more calls doing job with games playing also
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Working experience

Over all good but salary is no increment on time and promotion chances is too low, thats all.

Pros

No

Cons

9 Hours
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Productive and Fun work place

A typical day at work was performing the BAU activity. What I have learned will be entire new business operation i.e (Telecommunication business), customer query resolution, company focus towards customers. My management people were awesome guys My co-worker were fun loving, hard-working and best people to work with. The hardest part of the job was continuous rotation of shift timings The most enjoyable part of the job was playing Playing tennis with my co-worker during our break time.

Pros

Everything

Cons

Rotational shift
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Process and Fun

My first job it's very interesting.I learned applications and system knowledge.My team members are very helping tendency.

Pros

Customer service associate.
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Productivity & Fun

I have good productivity in the floor around the the clock, I am working for 24/7 process, 6 days a week, my off comes on sunday.
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the hardest pert of the job

To perform well continuously, maintaining data of performance try to achieve target given by the Managers....

Pros

festive days

Cons

sometimes
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best fun work

• Have been part of Process Mapping Team • Recipient of “Club Winner” – Best quarterly performance twice, Consistence Performer once & Best Support on floor (Firstsource) • Awarded the best new comer, consistent performer (WNS). • Winners of the Antakshari Competition held during my overall tenure in current organizations. • A key member of the winning team of both the Cricket tournaments held by the organization
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Worked as a seniour customer service representative

Worked closely with the senior managers to understand the banking products well, though the management was less cooperative due to time constraint but took initiatives to learn new things to enhance my capabilities and promoted as a senior customer service representative.

Pros

Good company to work

Cons

Night shift
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Fun at work

As a senior CSR, apart from performing my daily activities of handling calls, I was part of an internal team, which was formed to improve the process, impart the culture and values to the team members in a way is easy to understand.
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na

It was an inbound customer care process . I learned to improve the soft skills

Pros

na

Cons

na
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Productive and Good work atmosphere

Firstsource is a good place to work. I learnt a lot in Firstsourse from my Team leaders, Managers and Co-workers. The day starts with taking calls and then do the back end work related to the policy. I was working in a Motor Insurance process - UK. The job had lot of challenges and also lot of learning.

Pros

Good working timings

Cons

High call volume
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Productive and fun workplace

verry dificult work, learned auditing, co-workers good attitudes.

Pros

free lunchs

Cons

long hours
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Only Work environment is good

Good Co. to work for if you are a fresher and to gain experience

Pros

Only the workspace provided is very goo

Cons

There are opportunities to grow, but it impacts your salary very drastically. Very bad yearly apprasals, bad BSC structure, too much pressuring the employes but with no rewards
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Overall rating

3.3

Based on 2,238 reviews
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Ratings by category

3.2Work/Life Balance
3.0Salary/Benefits
3.0Job Security/Advancement
3.0Management
3.2Culture

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