Firstsource Solutions Employee Reviews for Senior Customer Service Representative
Senior Customer Service Representative121 reviews
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1.No stress 2.canteen is good 3.we learn about how do employee work in corporate environment 4.5 days working rotational shift 5.salary increatment in year
I was working as a senior csa with First Source. It was a non voice domestic process. Not really stressful jobs. But I don't think they really value your hard work. Team leads are not well trained on process. Depended on their team knowledge. Their productivity system for employees should be monitored. Employees with no degree can also become an executive because of poor management.
It was an awesome experience and it is said if your boss is good then rest all is fine so I was lucky enough to work with the best people and get the best out of them. Good for people who wants to explore bpo industry
Good Incentives if you are hungry money and amazing managers
Not much but it depends person to person, my experience was good but I know people who struggled
Firstsource is associated with a UK based company named SKY, The management is friendly and helpful, the company used to give good chances for improvement to the employees. Firstsource is definitely recommended to my friends and family.
pick up & drop facilities
i did not find any cons as per my experience
The day I joined the company. I was very nervous working with a multinational company. How would be the work culture. But I got a huge support and appreciation . I gave my best for the growth of the company with my innovative knowledge & skills.
Timely payment of salary on 1st of everymonth
Doesn't get leave frequently as it is BPO sector.
I have been working for this co. For one year promised with best salary & got not even close to it. The best part of the company is giving fake promises to candidates. Work hard like gadha majduri and get paid nothing. Like incentives part is worst. The whole management is useless... The process management will put you on high risk and the one who is really guilty will be free and happy. Don't know to handle situations.
Best place to drink outside office premises
You will find insects in canteen food, Process management with fake promises, Watch out for the cops during weekends when drinking outside premise
Conducting customer delight programs by providing the desired options and alternatives of services. Ensuring customer activations, tariffs, billing, schemes and other customer related issues experienced by the channel. Analyzing the calls and issues from customers, report the same to higher management and participate to provide a backend solution.
Its a complete voice process, Initially the work life was so fun and was enjoying to work, the management os poor and the work was not fun. The additional incentive is an option.
No more additional incenties