Firstsource Solutions Employee Reviews for Senior Customer Service Representative
Senior Customer Service Representative121 reviews
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1.No stress 2.canteen is good 3.we learn about how do employee work in corporate environment 4.5 days working rotational shift 5.salary increatment in year
I really do not have any words to explain the Atmosphere, Benefits, Friendly Management of Firstsource. This company believes in maintaining a long term relationship with their employees which make Firstsource UNIQUE.
extra hours with extra pay
its a good company i have learned so many things in my company especially office culture. good management some time they cant understood the employer situation. i have very enjoyed in my work place culture Nothing in hardest part in my office, may be Night shift Most enjoyable part in my job in last month of my workdays. last two months i was moved to early morning shift as well as promote to the next level i was support the new joiners and audit their file which are completed by new joiners if i found any bugs i have given the feed back to the particular employees. am really enjoyed this part in my office life
Even though I'm a literature student they are selecting and giving me a proper training for my work. Team leaders and managers are so friendly and very motivating. I'm so proud to say that.
Saturday fun time and competitions and prizes
It was the best organisation in all the terms like management sports and easy to communicate with co workers.
It was my first job in BPO industry.I learnt a lot from this organisation and training was awesome. Thanks to this organisation for showing me my potential and facing the problems of customers.
yes they provided free voucher for lunch and snacks.
Yes twice extended my shift and was paid double.
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Firstsource has great work culture and is employee centric. Management is also very supportive. This helps is growth and development of the employee. It's fun to work in this environment. This is a very good organisation for a fresher as it helps them groom.
I am a self – confident and an optimistic thinker. I approach the problems in a Positive way and take it as my challenge. I would split complex works into chunks to Complete it soon and also with an efficient output. I am so ecstatic when I find a rhythm in the things I do. I am an enthusiastic learner whenever I happened to build my carrier
Idea customer care
We are a EMR (Electronic Medical Record) software company and we have software trainings done for our clients i.e. the hospitals. We have more than 450 trainers conducting software trainings across the US throughout the year. These trainings last for 200 - 250 days or even more than that depending upon the client (no. of clinics). We as a company are targeting to have a preferred hotels setup in each city where our trainers travel frequently.
its a nice company to work with when its for freshers its good. But when experienced candidate joins the company they have to be care full with package which is under rated and provided by them. when it comes to what i learned from the company, nothing comes easy you have to earn it by proving to them that you are worth recruiting, they thought me hard working pays off. overall it's a nice company.
everything is planed and executed according to it, maintain the work place in clean and neat way.
salary package should be increased for experienced candidates
Everything is ok but when compared to other companies , they provide less salary.And there is no week off for Saturday.Always provide night shift.But probably all employees have job security in Firstsource.
if we working for govt holodays, they will provide double salary with food.