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Firstsource Solutions
3.3 out of 5 stars.
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3.2Work-Life Balance

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handlling customer (inbound) calls ,in a smart way

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the work culture there is very much professional, need to focus on the given work and give your 100% to achieve the needed target, the hardest part of the job is to get the positive C_SAT ( customer satisfaction score), other than every part of the job is achievable. Overall a very good experience for the life time

Pros

no such facilities

Cons

9 hrs + 1 hrs as aux.
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fu place

To have a challenging position in a reputed organization, where I can exhibit my ability and skills towards the growth of the organization. To work in a globally competitive environment on challenging assignment that shall yield the twin benefits of job satisfaction and a steady placed professional growth. To utilize my research skills and knowledge acquired by experience and study to aid in that organization’s future growth.
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Company offers many opportunities to grow.

Its a great company with many opportunities to grow and perform well. Provides programmes to develop employees skills. Friendly environment to work around with everyone.
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This job is good only for fresher's who want to learn more

This job is good only for fresher's who want to learn more. The management is worst. Don't expect anything from anyone there even it's not your fault. There no respect for your talent.
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very hardwork

I am very happy to join in first source.it is my first job in other state.our friends also very nice.it is memorable thing in my life.i maintain still my first source friends.
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Employee-centric organization

Employees are given importance when comes to work and also fun loving atmosphere is created so work and fun is done simultaneously. Hygiene is also taken care and space to take rest or relax.
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It's good platform...

It's a good job because we know that how to develop your good communication skills and how to develop your confident level. It's not easy to handle a customer issue...
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Productive and Knowledgeable

Knowledge gaining organisation. Various activities involved in day to day work. Lots of opportunities for people who are looking into different departments.
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Good firm for freshers

Good firm for freshers to start their career Get to learn a lot about how a bpo works cant expect much salary in the back office, call pticess will pay a good salary with good incentives
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Good environment

Nice atmosphere , good management good environment to work, job security friendly teamwork nice place to work office lunch team outing on every 3 month
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Jobs at Firstsource Solutions

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Fair

Pros: Flexible Supportive Management Fair Work hours Cons: Discrepancies between roles on paper and actual role. Staff amenities could be better.
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Fun Workplace

Awesome workplace.After finishing our work we enjoyed playing indoor games.Seniors are helpful in nature.All were supporting & keep on motivating & taught how to tackle the situation.
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All Good

I was worked as a quality analyst, trainer & SME, managed a project quality above the client SLA 12 Years. Managed the teams at 0% attrition for 5 Years.
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Data entry processing

It's an developing management, need to develop work environment, need to increase basic salary proportion, additional incentive, pick drop facilities, not able to balance with daily life
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Work is stressful

Less fun and more stress on employs. Salary depends on the number of working hours, if you could work for 11 hrs login then only you are able to make amount of 20k per month, which is difficult to survive in current increasing living costs in Bangalore. For freshers, if you want to experience the pressure of the call center do try it once and you will able to experience a lot of life pressure in the growing outsource jobs life and being in call centers.
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Good to work and fun

I worked on 2.5 years in healthcare adjudication non voice..i really enjoyed there with day shift..good knowledge trainers and friendly supervisors..good support for production..i miss my team and those work experience and fun..in system downtime i enjoyed a lot

Pros

In festival days

Cons

System downl
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Good

Good Company to Work and good Employers with Best Managers and facilities. Paid in time Had to ensure service level agreement is met on a daily basis and at times had to call customers to ensure that they have received the parts of hardware components and routers on a timely manner. Role and job compromised of processing a minimum of up to 40 orders as fast as possible, adhering to time management and reporting. Preparing reports and mentoring and coaching new trainees along with the supporting team. Have gained immense knowledge in logistics and process sharing/ training/mentoring/coaching new trainees.
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Growth in terms of Salary and positions

Managed team excellently and was really good, the problem was Manager's managing the process are byherst and people sincere to work are the ones who get hammered.
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Stepping Stone

i worked in 24/7 working environment, had good opportunity to grow internally with the company and learning opportunity is huge very approachable management. I wish if i get opportunity again i love to work in firstsource
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No improvement in salary

It was a great experience working with this company but the only thing was that there were no proper increments. But I learned allot from here. Thank you
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Fun and Growth

Firstsource Pvt Ltd which was initially known as ICICI Onesource is a great place to start a career. Its a BPO. Excellent management and good growth opportunities.
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Overall rating

3.3

Based on 2,259 reviews
5
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Ratings by category

3.2Work/Life Balance
3.0Salary/Benefits
3.0Job Security/Advancement
3.0Management
3.2Culture

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