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Firstsource Solutions
3.3 out of 5 stars.
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3.2
Work-Life Balance

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handlling customer (inbound) calls ,in a smart way

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the work culture there is very much professional, need to focus on the given work and give your 100% to achieve the needed target, the hardest part of the job is to get the positive C_SAT ( customer satisfaction score), other than every part of the job is achievable. Overall a very good experience for the life time

Pros

no such facilities

Cons

9 hrs + 1 hrs as aux.
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Working with UK customers

Gained knowledge of UK process BRITISH TELECOM,one of the biggest internet provider in UK. resolving customer query on call Giving FTR. Raising Service Request for home visit.. Handling escalations. Good experience working with them.
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Fun at work

Both the managers were very friendly and learned a lot from both of them. Process was very good and used to get challenges in the work which helped me learn very day
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Dkkn

Ok to work. Not that much growrh. Ok to work for girls. No night shifts for girls. Arrear people allowed.domestic process. Hike are very slow.. To gain a small amount of income while in arrear is good to work
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If you want to work there, you'll don't should Justice

New employees face problems from senior employees, if you work yourself with justice. You can also work smart and hard, you will never get correct reward form your higher supervisor. Definitely you will feel partiality between team leaders. You will feel good from company rules and regulations. This company gives more safety to female employees.
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Most amazing company ever worked I

I joined firstsource in 2009 ,I have given my resignation by 2017 it is a really wonderful company.It is people centric company. I would love to work with this company again.
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Technical knowledge

It was fun working in this company, learned a lot of technical jargons and processes, serving US customers was really good, incentives structure is also good, you can make good money in this company
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Good

On that time there were airtel DTH process, Inbond customer handling. I was really enjoyed all my spent time there. First source was paying me salary and other allowances and incentives also.
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Good place to work

No cabs for male, Very band and one sided Manger and HR team. No t much growth and lot of cost cuttings in yearly appraisals. Not much about infrastructure.
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Professional environment, excellent training

It has been a great stay at Firstsource and excellent support for the team leads. Excellent office environment and good place to explore knowledge. Also, the process way very interesting.
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Average and less job security

Less knowledge and growth opportunity. No promotions even when the eligibility is met and exceeded. Management answers the project and team has not expanded.
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Good 8 years, enjoyed working. I have gained lot of knowledge from my superiors

Good company, but they need to work on the salary package. Work culture, people management is at best. They work on feedbacks given by the employees,which is an addon
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Hardwork

There is no encouragement for hardwork, they are not supporting for growth. they want only mangers not workers, totally politics playing in work environment,
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Work experience

Firstsource solution is good company,and leading in bpo industry then work culture wonderful experience,safety , management,work place all are awesome.
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Not a great place to work

Limited learning and exposure in this Organization...employee centricity is missing and needs to do a.lot of work on the strategic front as well to be competitive

Pros

Timings

Cons

Limited learning exposure
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Excellent company

ALL I CAN SAY IS A GREAT PLACE TO WORK, They were one of the best paymaster, Most process driven company i have worked with like minded people with absolutely zero conflict between inter-department
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Order management process

Getting invoice and process them Handling weekly calls with clients and resolving their queries Learning new technology and tools to move further Checking the invoice and verifying them
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Best platform for gaining experience

I have learned many things in this field The management of the Office is Awesome Workplace of that office is friendly And the enjoyable part of the company is the activity which helds in every month
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Good

Having great Good promises environment , there are good behavior of aur seniors who always ready to encarage us , never leave to feel embarssing due to job timing and schedule
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Good

It was good working there.. Started my courier from this organisation.. Got a chance to learn how a corporate world works.. And how important is to maintain client relationship and many more things..
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The company gave me the opportunity to grow and the same way they don't give your promotion papers which is not professional

Work life is good but the only disadvantage is they don't give your promotion papers as soon as you get promoted and the salary process could be improved.
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Overall rating

3.3

Based on 2,239 reviews
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Ratings by category

3.2Work/Life Balance
3.0Salary/Benefits
3.0Job Security/Advancement
3.0Management
3.2Culture

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