Firstsource Solutions Employee Reviews
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handlling customer (inbound) calls ,in a smart way
Customer Care Executive (Operations) (Former Employee) - Technopolis bldg , 12 & 13th flr , salt lake , sector - 5 , kolkata - 91 - June 15, 2021
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The most useful review selected by Indeedthe work culture there is very much professional, need to focus on the given work and give your 100% to achieve the needed target, the hardest part of the job is to get the positive C_SAT ( customer satisfaction score), other than every part of the job is achievable. Overall a very good experience for the life time
Pros
no such facilities
Cons
9 hrs + 1 hrs as aux.
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Working with UK customers
Customer Service Executive (Former Employee) - Airoli, Navi Mumbai, Maharashtra - March 7, 2020
Gained knowledge of UK process BRITISH TELECOM,one of the biggest internet provider in UK.
resolving customer query on call
Giving FTR.
Raising Service Request for home visit..
Handling escalations.
Good experience working with them.
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Fun at work
Team Leader Quality (Former Employee) - Sarjapur Road Signal, Karnataka - March 6, 2020
Both the managers were very friendly and learned a lot from both of them. Process was very good and used to get challenges in the work which helped me learn very day
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Dkkn
Associate (Former Employee) - Chennai, Tamil Nadu - March 6, 2020
Ok to work. Not that much growrh. Ok to work for girls. No night shifts for girls. Arrear people allowed.domestic process. Hike are very slow.. To gain a small amount of income while in arrear is good to work
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If you want to work there, you'll don't should Justice
Customer Service Associate (Former Employee) - Chennai - March 6, 2020
New employees face problems from senior employees, if you work yourself with justice. You can also work smart and hard, you will never get correct reward form your higher supervisor. Definitely you will feel partiality between team leaders. You will feel good from company rules and regulations. This company gives more safety to female employees.
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Most amazing company ever worked I
Quality Analyst (Former Employee) - Jalandhar City, Punjab - March 6, 2020
I joined firstsource in 2009 ,I have given my resignation by 2017 it is a really wonderful company.It is people centric company. I would love to work with this company again.
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Technical knowledge
customer service executive (Former Employee) - Mumbai, Maharashtra - March 5, 2020
It was fun working in this company, learned a lot of technical jargons and processes, serving US customers was really good, incentives structure is also good, you can make good money in this company
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Good
Customer Care Executive (Former Employee) - Indore, Madhya Pradesh - March 2, 2020
On that time there were airtel DTH process, Inbond customer handling. I was really enjoyed all my spent time there. First source was paying me salary and other allowances and incentives also.
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Good place to work
SR SCR, RENEWALS ADMIN TEAM ASSOCIATE, UNDERWRITER, WEB CHAT SR ASSOCIATE (Former Employee) - Marathahalli, Bengaluru, Karnataka - March 2, 2020
No cabs for male, Very band and one sided Manger and HR team. No t much growth and lot of cost cuttings in yearly appraisals. Not much about infrastructure.
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Professional environment, excellent training
Senior Customer Service Associate (Former Employee) - Bengaluru, Karnataka - March 1, 2020
It has been a great stay at Firstsource and excellent support for the team leads. Excellent office environment and good place to explore knowledge. Also, the process way very interesting.
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Jobs at Firstsource Solutions
Average and less job security
Executive Quality - AR Training (Former Employee) - Chennai, Tamil Nadu - March 1, 2020
Less knowledge and growth opportunity. No promotions even when the eligibility is met and exceeded. Management answers the project and team has not expanded.
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Good 8 years, enjoyed working. I have gained lot of knowledge from my superiors
Team Executive (Current Employee) - Bengaluru, Karnataka - March 1, 2020
Good company, but they need to work on the salary package. Work culture, people management is at best. They work on feedbacks given by the employees,which is an addon
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Hardwork
Project leader (Former Employee) - Navalur - February 25, 2020
There is no encouragement for hardwork, they are not supporting for growth. they want only mangers not workers, totally politics playing in work environment,
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Work experience
Senior Customer Service Associate (Former Employee) - Chennai, Tamil Nadu - February 24, 2020
Firstsource solution is good company,and leading in bpo industry then work culture wonderful experience,safety , management,work place all are awesome.
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Not a great place to work
General Manager Operations, Banking (Former Employee) - Mumbai, Maharashtra - February 24, 2020
Limited learning and exposure in this Organization...employee centricity is missing and needs to do a.lot of work on the strategic front as well to be competitive
Pros
Timings
Cons
Limited learning exposure
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Excellent company
Asst. Manager HR (Former Employee) - Bhopal, Madhya Pradesh - February 15, 2020
ALL I CAN SAY IS A GREAT PLACE TO WORK, They were one of the best paymaster,
Most process driven company i have worked with like minded people with absolutely zero conflict between inter-department
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Order management process
Senior Customer Service Representative (Former Employee) - Bengaluru, Karnataka - February 13, 2020
Getting invoice and process them
Handling weekly calls with clients and resolving their queries
Learning new technology and tools to move further
Checking the invoice and verifying them
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Best platform for gaining experience
CSA (Customer Service Associate) (Former Employee) - Bhubaneshwar, Orissa - February 7, 2020
I have learned many things in this field
The management of the Office is Awesome
Workplace of that office is friendly
And the enjoyable part of the company is the activity which helds in every month
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Good
technical Support Executive (Former Employee) - Indore, Madhya Pradesh - February 7, 2020
Having great Good promises environment , there are good behavior of aur seniors who always ready to encarage us , never leave to feel embarssing due to job timing and schedule
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Good
Process Associate (Former Employee) - Bangalore - February 5, 2020
It was good working there.. Started my courier from this organisation.. Got a chance to learn how a corporate world works.. And how important is to maintain client relationship and many more things..
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The company gave me the opportunity to grow and the same way they don't give your promotion papers which is not professional
Subject Matter Expert (Former Employee) - Bangalore - February 2, 2020
Work life is good but the only disadvantage is they don't give your promotion papers as soon as you get promoted and the salary process could be improved.
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- How are the working hours at Firstsource Solutions?15 people answered
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- Bengaluru, Karnataka
- Mumbai, Maharashtra
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- Vijayawada, Andhra Pradesh
- Kolkata, West Bengal
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