Firstsource Solutions Employee Reviews
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handlling customer (inbound) calls ,in a smart way
Customer Care Executive (Operations) (Former Employee) - Technopolis bldg , 12 & 13th flr , salt lake , sector - 5 , kolkata - 91 - June 15, 2021
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The most useful review selected by Indeedthe work culture there is very much professional, need to focus on the given work and give your 100% to achieve the needed target, the hardest part of the job is to get the positive C_SAT ( customer satisfaction score), other than every part of the job is achievable. Overall a very good experience for the life time
Pros
no such facilities
Cons
9 hrs + 1 hrs as aux.
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Work culture
Sr css (Former Employee) - Airoli, Navi Mumbai, Maharashtra - February 1, 2020
Nice work culture 👌 Good management 👍secured transport facility, Ample training as well as OJT, ZERO TOLERANCE TO INTEGRITY AND HARASSMENT. Job satisfaction.
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Good place to work
Customer Service Executive (Former Employee) - Bengaluru, Karnataka - January 27, 2020
Good place to work, specially for freshers , working environment is good. It took whole day for interview. But salary part they are offering less salary for CSR post. Best thing is that they credit salary on time. Rest everything is fine...
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nice workplace and Friendly environment
Customer Service Executive (Former Employee) - Gandhinagar, Gujarat - January 23, 2020
good complany place and all the member
facility are good carying of employee and their issues and co-operate with all ,,easy process and share all the type of probles with them and resolved by them
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Exist employe
Customer care associate in BPO (Former Employee) - Whitefield, Bengaluru, Karnataka - January 23, 2020
Very stressful life I had here,there is no humanity in management they vl treat employes like slaves.
When they want they vl change location they won't mind emplys problems.they vl pay less salary for more work
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No Respect For Employees
Senior CSA (Former Employee) - Bengaluru, Karnataka - January 22, 2020
Was not happy with the management.
Not friendly at all.
Never to be employer Friendly.
Regretted to have been working there most of the time.
All Useless Bosses.
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Operation
Team Leader Mobility (Former Employee) - Jalandhar City, Punjab - January 17, 2020
Operation and Admin team bonding are too awesome. Every AM, Senior Managers, DGM, Even Clients are too happy with us. awesome place. and never forgotten moments which was spent there.
Pros
Yes
Cons
no
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Admiral group
Customer Service (Former Employee) - Bangalore - January 10, 2020
It was overall a good experience working in first source. I learnt a lot of things while working in that company as it was my first job I was very curious and exited to learn new things as always.
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Negative
Senior Customer Service Executive (Former Employee) - Mumbai, Maharashtra - January 10, 2020
had fixed shift & fixed week offs which was good but the office politics is at peak & the managers will do anything stop you from getting promoted instead they create situations to terminate you
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Very Good Experience
Customer Service Associate (Former Employee) - Salt Lake City, West Bengal - January 7, 2020
I spent one of my best times working with this company. The work environment was very good. And very good learning opportunity was there. I got very friendly environment as well as friendly co-workers.
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Jobs at Firstsource Solutions
Good place to start
Sr. Customer Service Executive (Former Employee) - Malad, Mumbai, Maharashtra - January 5, 2020
Good place to start. Great mentoring or grooming. Big company great cafeteria sales presureizes you dissatisfied customers wear you down over time co workers uplift you
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Great place to work
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Navi Mumbai, Maharashtra - January 5, 2020
Great company to work for, Great benefits and work life balance,Interesting Industry, Room for Improvement, Industry Leader, Growing, Diverse workplace.
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very good experience
Customer Care Executive (Former Employee) - Kolkata, West Bengal - January 4, 2020
work atmosphere is excellent. management was really helpful. Allover all seniors was there very co operative. There was no any salary issues. Salary got on time in every month.
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Good corporate work place.
Senior Customer Service Executive (Former Employee) - Vijayawada, Andhra Pradesh - January 4, 2020
It was my first job, and learn some things which were useful for next level. Job benefits like ESI, PF, leaves were good, but a little congested thing is when on peak days no leaves will be approved. Apart of all that best place for work.
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Eventful, momentful
Sr.CSA (Former Employee) - Bangalore, Karnataka - December 27, 2019
Enjoyed working with FS,. Sometimes tough but fun-loving colleagues, always ready to help when asked for, high level of professionalism, nice work culture, certainly this is ideal place for learners who want to excel in life and job
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Love to work again
Sr. Customer Service Associate (Former Employee) - Malad, Mumbai, Maharashtra - December 25, 2019
It was really good experience to work with such good organisation and I am really looking out for to be part of the organisation once again in Corporate office because really nice organisation with friendly staff, team easy to approach to any of the leading head and get good feedback from them which enhance the knowledge, skills and experiences.
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Team leader's are very helpful and they guide very well, we are learn the new thing's from them and office atmosphere is nice,
Customer Care Executive (Former Employee) - Vijayawada, Andhra Pradesh - December 21, 2019
Team leader's are very helpful and they guide very well, we are learn the new thing's from them and office atmosphere is nice, Cultural activities are amazing.. they appreciate with rewards & motivate the agent's who are achieved the targets..
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Only calling comapny
customer care executive (Former Employee) - Jalandhar City, Punjab - December 20, 2019
FSL is a good company, but their is workload is very high. I am very thankfull to the HR toappoint to me in this comapny .My woring time is very convenient.
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Day starts with orders and end with same, I have learnt alot, management is very good, working there it's best thing
Senior Associate (Former Employee) - Bangalore, Karnataka - December 15, 2019
Working in First source it was very good, about learning and career it's a best one to create the career new joiners it's best place to work In firsts
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Just okay
Customer Service Associate (Former Employee) - Bellandur, Bengaluru, Karnataka - December 15, 2019
Not a bad company to work. Shifts and timings are okay but Salary is not good. Management is also not so active and not so employee friendly. For shot term employment it is okay.
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Productive and energetic
Process Leader (Former Employee) - Indore, Madhya Pradesh - December 15, 2019
Overall very good BPO and would like to appreciate HR team here.
overall good experience to work hear lots of learning and challenges faced here. Full of excitement and friendly work place.
Pros
nothing is free here.
Cons
only break problem. not manageable
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