Firstsource Solutions
3.3 out of 5 stars.
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Firstsource Solutions Employee Reviews

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India1,094 reviews

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3.2Work-Life Balance

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Good place to work for freshers

Indeed Featured review

The most useful review selected by Indeed
Being a fresher u will definitely have good support to learn things, Really good in the initial days of career. But job security is low, so better keep moving once u gain sufficient knowledge. Because one fine day they will arrange call saying your notice period starts today


Working Environment


Job security
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Good place to work

FSL was the best place to work. Good management, timely payment. Good working condition, good facility of transportation. Best multi cuisine cafeteria. Best place to Learn.
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Official response from Firstsource Solutions

June 9, 2020
Thank you for your feedback. We are happy to hear that your experience was good while working with us. As you rightly mentioned, we take pride in providing a good work environment that respects, rewards and supports our employees. We are happy that your positive feedback is reflective of the same.

Firstsource Solutions insights

Based on 63 survey responses
What people like
  • Overall satisfaction
  • Ability to meet personal goals
  • Ability to learn new things

Excellent working culture with good work exposure

Excellent working culture with good work exposure. This company is good for gaining deep experience in Technical background. Lovely management who are always ready to support. Anyone would like to work again for such an organization.
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Official response from Firstsource Solutions

June 9, 2020
Thank you for taking time to write a review. Happy to hear that your experience was good while working with us. As you rightly mentioned, we take pride in providing a work environment that respects, rewards and supports our employees.

It's a great place where I have learn a lot

A great place, it was my golden time , best management, best environment, co operation, friendly ambience. I have started my job from 2008 November as cce role. It was great working relationship.
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Challenhing Experience at firstsource solutions ltd..

Management was cooperative and helpful and environment was quite good was a process which was domestic and the experiene was quite good there
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They need to be change management policies in so many areas, like admin and it department Company should take outside. For fun They need to be change R&R Awards differentl cash prizes and gifts
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Good Company

A very good company with a great work environment, support from Management is always available at times of needy. Growth ratio is good life balance is Ok
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Work life balance

Everyone will have good learning and work life balance.People who have good in knowledge will grow. Management will help each individual to grow and support in their work


Flexible time


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First source

First source is a Nice company to work in its a BPO company and environment is also good and supervisor are also good and colleagues are also friendly in nature.
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I prefer this company for girls

Girls are benefited here because they are almost required to come at 1st shift.. In case of male, they work always at night shift no shift change is allowed .
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Firstsource solution pvt ltd

Nothing to say anything about this company - very stressfull and very pressure processes. I am married and I had one daughter. Further I didn't get from management support from this company. I am feed up to work this company.
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Good for freshers

Very good management with lots of training to improve your skills but never expect a increase in salary. Other than salary part, you will have good work-life balance on specific process.
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Good services

Equality and no racism. Support from higher authority and TL Good work culture and environment Employee motivation Hygiene working environment Flexibility
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Its about People & The Organization Going Hand in Hand

People Leadership and Operations Control Deliverance of Key Business Metric P&L Focus People Development Fantastic work culture Many learning opportunities
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Wonderful place to work with

Hello Everyone. I am an ex-employee of Firstsource. I have had associated with FS for about 8+ years & the experience what I gained here is very much worthy. I would prefer to rejoin.
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Not applicable

Not applicable for this company. It's not people oriented, doesn't pay well. Less benefits , management doesn't care about their employees. HR is also not helpful
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Good for starting level of career after gap

It's really great experience. But hard to maintain some time but overall good for those who had gap after study . Atmosphere great supportive staff for freshers
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Good and fun work

It's a very good company, safety and secure, administrative is also good, salary payments timely done, medical insurance facilities are good, all over my experience is too good. In this platform.


Free lunch


8 hours only basic duty time
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It was a good experience working with firstsource

It was wonderful working with firstsource.Good management ,good support. Got good experience working in firstsource ...learned how to work in team..managing things ..
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Working with UK customers

Gained knowledge of UK process BRITISH TELECOM,one of the biggest internet provider in UK. resolving customer query on call Giving FTR. Raising Service Request for home visit.. Handling escalations. Good experience working with them.
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Fun at work

Both the managers were very friendly and learned a lot from both of them. Process was very good and used to get challenges in the work which helped me learn very day
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Overall rating

Based on 2,459 reviews

Ratings by category

3.2 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.1 out of 5 stars for Culture

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