Working from home your salary is strictly the minimum wage, with no meal card. the working times are rotative and sometimes you have your timetable just one week in advance for the following week. This makes it almost impossible to plan. To attain metrics and have the bonus seems sometimes impossible.

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Productive and fun to work

Customer Service Executive (Former Employee) - Mumbai, Maharashtra - February 14, 2023

The best place to work and very helpful TL and college's Has remained one of our most trustworthy team members”“Always very dependable in every situation”“Always ready to do whatever it takes to get the work done”“Well known for dependability and readiness to work hard”“Has been a faithful and trustworthy employee”

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Foundever insights

Based on 29 survey responses

What people like

Supportive environment
Time and location flexibility
Ability to meet personal goals

Areas for improvement

Fair pay for job

Excellent

Customer Service Professional (Current Employee) - Hyderabad, Telangana - January 22, 2023

Very good, Excellent place to work for freshers and have rapid growth in terms of career. Good Managers and friendly culture and have job security and fun @ work.

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nothing much it has good collogues they fire you if you dont meet the quality laps

Customer Associate (Former Employee) - India - January 4, 2023

I made amazing friends though I left ,it made me more confident and it was fun . and also it has cons like it has lot shifts you don't get offs and health issues and also they can fire you when they want . It is a good company in if you are able to work in shifts they wont remove you from the company but transfer you to different department but guarantee if you will survive in that process well thats all I have to say .

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Growth oriented

Customer Service Representative (Former Employee) - Mumbai, Maharashtra - September 26, 2022

Sitel is a place where i improved my self a long it helped me in increasing my confidence level and socialize and the work environment was the best. It lacks a bit when it come to work management

Pros

Employee preference when it comes to work schedule

Cons

Management of work

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Official response from Foundever

September 30, 2022

Thanks to the #SitelLife for bringing the best associate and workplace experience

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Share your experience to help others

Was not bad

Customer service professional (Former Employee) - Chennai, Tamil Nadu - July 28, 2022

Good company for starting your career. You can learn and move out to build your career. Also it depends on your management. My manager was helpful.

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Official response from Foundever

September 30, 2022

Thank you for your feedback, we strive to provide the best experience to our people. We'd like to know if we missed out on anything.

Solid workplace.

Customer Service Executive (Former Employee) - Gurugram - July 25, 2022

It is a good workplace. You'll learn a lot about softskills and communication.Equifax process is easy but you need to keep high level of secrecy as it involves sensitive data handling.

Pros

Great incentives

Cons

Career Growth

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Official response from Foundever

September 30, 2022

Thanks to the #SitelLife for bringing the best associate and workplace experience

Great place to work for Freshers

Customer Service (Former Employee) - Hyderabad, Telangana - May 16, 2022

No employee engaging activity or anything and rules and regulations change almost anytime and to sum up the senior management is also changed regularly more than hiring I have seen people leaving the organization because of poor management and slowest growth

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Official response from Foundever

July 7, 2022

Thanks to the #SitelLife for bringing the best associate and workplace experience

Boring and indifferent

CSE (Customer Service Executive) (Former Employee) - Hyderabad, Telangana - March 4, 2022

Horrendous treatment of employees. No work life balance. Barebones compensation and ineffective policies. Do not opt if you're a fresher as it can leave a sour taste in your work life.

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Boring and indifferent

CSE (Customer Service Executive) (Former Employee) - Hyderabad, Telangana - March 4, 2022

One of the worst places to start your career. Co workers are just as competitive and unwilling to help. Services offered to employees are next to nothing and the compensation is barebones.

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Jobs at Foundever

Customer Service Representative positions

See more jobs

Customer Service Representative - India - Hyderabad

Hyderabad, Telangana

21 days ago

Customer Service Representative - India - Hyderabad

Hyderabad, Telangana

19 hours ago

Customer Service Representative - India - Gurgaon

Delhi

21 days ago

Customer Service Representative - India - Chennai

Chennai, Tamil Nadu

21 days ago

Customer Service Representative - India - Mumbai

Mumbai, Maharashtra

21 days ago

The management is pathetic at this company.. you will notice everyone around as crabs.. always ready to pull you down and climb up.

Customer Service Representative (CSR) (Former Employee) - Mumbai, Maharashtra - February 15, 2022

Same as above.. there is no rewards for honesty.. there is no job security and work life is pathetic.. The management is pathetic at this company.. you will notice everyone around as crabs.. always ready to pull you down and climb up.

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Amazing working for Sitel India

Customer Service Professional (Former Employee) - Mumbai - February 3, 2022

It was amazing working for Sitel with excellent team leader and operation managers as well as helpful colleagues.Low salary was the only reason i had to leave

Pros

Best Team Leader, Management

Cons

Less Salary

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Official response from Foundever

September 30, 2022

Thanks to the #SitelLife for bringing the best associate and workplace experience

Fun loving place

Customer Service Representative (Current Employee) - New Delhi, Delhi - September 28, 2021

I have worked in this organisation for near about 3 years in Zuji au process and staff was very supportive and helpful. I learned many things from scratch till end day in this organisation.

Pros

Meal coupons

Cons

Canteen is far away

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Official response from Foundever

September 30, 2022

Thanks to the #SitelLife for bringing the best associate and workplace experience

Great place to grow and learn

CSR - Customer Service Representative (Current Employee) - India - May 19, 2021

Sitel is a company if you are looking forward to grow and learn. Not only its fun to work in sitel, its an organisation which also invest in training and upskilling their employees to grow within the organisation.Employee centric: It provides employees the platform to share and make the workplace more open and connectedFun to work: frequent employees engagement programs helps to work stress free.Supportive leaders and supervisors: Leaders and management is supportive and approachable Salary: Decent salary with lucrative bonus/incentives and allowances

Pros

Free cabs, decent pay and great environment

Cons

24/7 working environment

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Official response from Foundever

September 30, 2022

Thanks to the #SitelLife for bringing the best associate and workplace experience

Fun workplace

Customer Service Professional (Former Employee) - Andheri, Mumbai, Maharashtra - March 8, 2021

I've thoroughly enjoyed my time with the company. Learnt a lot during my tenure at Sitel. Didn't even realise when time slipped like sand. Words would not be enough to describe the support and guidance that I've got from my teammates. Thank you.

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It was a fun workplace with a lot of learning opportunities

Customer Service Representative (Former Employee) - Chennai - January 30, 2021

On the whole, I look back at the time I worked in Sitel india as one of the most refreshing periods in my career where I got to enhance my capabilities to work as a customer service representative. I always felt inspired by the superiors under whose leadership me and the team I was a part of operated. For candidates starting out as a customer service representative or a sales representative in an online process, i would firmly recommend the prospect of working in Sitel India. Since I was involved in a sales process which also thrived on the quality of customer service it extended, I got to learn how to display my qualities of salesmanship for the purpose of extracting personal rewards.

Pros

Efficiently supervised operation of all the teams

Cons

Lighting at the floor

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Fun place to work with a lot of activities

Customer Service Associate (Former Employee) - Hyderabad, Telangana - October 11, 2020

A professional work environment with ready to help people especially the team leda support staff and our manager. Sitel as a company acknowledges the hard work of the employees and makes sure the employee receives the reward for their hard work.

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Productive and helpful place

Customer service ad (Current Employee) - Work from Home - September 1, 2020

It is great opportunity for me to working in a sitel group. I am working from home which is also very beneficial for me in this critical time and hopefully I will work here in future also. Great experience with this company and I recommend to others.

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Best organisation to work in Asia

Customer Support Associate (Former Employee) - Raheja mindspace 12B , Hitech city, Hyderabad - July 8, 2020

One of the best organisation to start your career and grow your career . You can gain a lot of skills. The organisation is like a family which gives top priority to employees first.

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good place to work

Customer Service Executive (Former Employee) - Gurgaon, Haryana - May 21, 2020

Sitel is good place to work at. i learned a lot things there. Managers are encouraging and helpful. the office is easily accessible. employees are very friendly.

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Nice place to work and at the same time learning

CUSTOMER SERVICE PROFESSIONAL in EARTH LINK (Former Employee) - Hyderabad, Telangana - March 20, 2020

I worked with this company for number of years, i joined as a customer service professional,during the course of my service i learned lot of things and got the opportunity to showcase my strengths,talent and capability.It gives quality training to the employees. Every day i got to learn new things. Sitel also provides an opportunity to apply for an IJP (Internal Job posting) in whichever field you want to apply.Over all its a very good company and i would defenetly recommend this company to my friends and family members in the future.

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