Goodyear
3.7 out of 5 stars.
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Goodyear Employee Review

Constant changes to compensation

4.0
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November 19, 2020
I worked as a service manager at a high volume store in California. The staff was on point from general service to auto techs. Good team of people who’s reputation was second to none. I learned an incredible amount about the auto industry from the long term manager at that store. The techs also spent hours teaching me and discussing their pain points. This lead to a very productive location. You can’t make every customer happy every day, especially when the day goes sideways on you. Keeping constant, professional and upfront with all customers is key. Sometime the work is too big for the store or outside our skill set and we have to pass on the opportunity to serve the customer. There have been many times customers would come in stating they “needed” something that another person had told them about. When we put the vehicle on the rack, we could not agree with the previous assessment. On the other side of that coin it can be shocking to first time car owners or folks who have always relied on their parents to handle these situations. The sticker price of repair work can be a gut shot to some. I watched and learned quickly how to techs diagnose and perform the inspections. What is critical (if anything) and what is something that is recommended either by use or by manufacturer guidelines. Then communication to the customer. The trust the customer base has with this store is apparent and warranted. I left Goodyear because of the constant changes to the compensation package. Only negative I would offer up. It felt as though consistent well performing stores were penalized - more...
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3.0Work/Life Balance
3.0Salary/Benefits
4.0Job Security/Advancement
5.0Management
5.0Culture
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Graduate Engineer Trainee (Former Employee) - Ballabhgarh, Haryana
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Management Trainee (Current Employee) - Aurangabad, Maharashtra
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Op (Former Employee) - Bta
Sangat sejahtera bagi karyawan goodyear Tapi tidak sejahtera bagi yang menumpang (yayasan).
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  1. Constant changes to compensation