HSBC Employee Reviews for Customer Service Representative in Hyderabad, Telangana
Customer Service Representative105 reviews
Hyderabad, Telangana105 reviews
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Nothing much to say, it is a very good place to work, utmost work etiquette, complete professionalism. I was able to work with my colleagues often and in an informal, engaging way. Employees are expected to bounce ideas off of each other and work well as part of a team.
Fun times in weekends, company outings
Overtime during heavy work load.
As it was my first Job , I joined HSBC as a fresher and have learnt a lot about Job as well as life by coming across so many huddles which made me a better person when I came out of it, Yes I do miss those days. Overall it was a wonderful experience.
I have loved to be with HSBC and look forward to still be associated. It was a great place to work with awesome HR policies in particular. IT speaks volumes abt the courageous integrity which I feel should be a part in every one's life.
Good HR Policies
a little long hours, Managerial favourism and favourites
Great staffs and great emloyees. Highly recommend working here as it is a great source for career growth
A typical day at work would be the same work same routine. And i have learnt so much from work, i have learned full life lesson. The management is open to ideas and even give staff a space for ideas to be contributed. The workplace environment is friendly, warm heart place. The hardest part.. I'm not sure.
o Produce regular and ad-hoc reports o Maintain cross-functional awareness within the CRM team to ensure continuity of service o Conduct regular service review meetings with aligned functions o Maintain an effective understanding of the customer's business, business requirements, needs and how the company will support and enhance their business value o Assist in the development of all new services that are implemented in accordance with agreed procedures o Develop and maintain effective relationships with key customer contacts and senior stakeholders and also all on-site support teams o Support the development and enhancement of services provided to the customer participate in major service incident reviews
I started my career with HSBC in India, soon after my Graduation. Because, this was my first job, I was not matured enough to explore more about the culture and management. I started to understand the business and culture of HSBC, unfortunately near the end of my resignation. As the business was planning to shut down the process and hand it to a different state.
Work culture is very professional
Long working hours at less salary in india
Working in HSBC is dream come true for me. Very friendly colleagues and helpful. Each and every individual are give respect at work place never had any issues working with HSBC. Super Management and you can climb the ladder according to your performance. I was awarded two times as best employee of the month and was nominated as Best Employee of the year in Dubai. I have learn many things working with HSBC. Much more I can write about HSBC.
Responsible for investigation of payment related enquiries received from UK Commercial Banking Clients. Responsible for the verification of payments and swift messages input by the operators to ensure completion and quality. Investigating 10 different types of payment enquiries
The company is good to work with. It provides all facilities like to&fro cabs,fun,many learning activities physically and through web based programmes
I would always say it is the best place to work. The people around you are very supportive in terms of work and personal matters. The company understand the employees feelings.
Good work culture, Supportive and fun at place
HSBC lives with its philosophy of being the Worlds Local bank. Highly process driven and took extra measures in training and working on each individual's skills.
Represented Hyderabad in Global Service Center exhibitions in London